After-Sales Service; Transport And Handling - Smeg STL120 User Manual

AFTER-SALES SERVICE

Before contacting After-Sales Service:
1. Try to remedy the problem yourself (see
"Troubleshooting Guide").
2. Restart the programme to check whether the
problem has solved itself.
3. If the machine continues to function incorrectly,
call After-Sales Service.

TRANSPORT AND HANDLING

1. Unplug the appliance.
2. Turn off the tap.
3. Remove the water supply and drain hose.
4. Eliminate all water from the hoses and the appliance (see
"Draining Residual Water").
Wait for the water to cool so as to avoid any accidents.
5. To facilitate moving the machine, pull the handle situated
at the bottom front (optional on certain models) out a little
by hand and pull it out to the stop with the foot.
Afterwards push the handle back into the original stable
position.
6. Transport the washing machine upright.
IMPORTANT: Do not use the appliance while the handle is
pulled out.
Specify:
• The nature of the problem.
• The exact model of the appliance.
• The service code (number after the word
SERVICE).
The After-Sales Service sticker is in the
lid of the foreign body trap or on the rear
of the machine.
• Your full address.
• Your telephone number and area code.
As a priority, you should contact the After-Sales
Service of the retailer who supplied you with the
appliance.
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