Grosvenor IT11 User Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

IT11 User Guide

Version 1.1 June 2023

grosvenortechnology.com

01202 621700

Table of Contents

Need help?

Do you have a question about the IT11 and is the answer not in the manual?

Questions and answers

Summary of Contents for Grosvenor IT11

Page 2 No part of this document may be reproduced in any form or by any means for any purpose without the written permission of Grosvenor Technology. Whilst we make every effort to ensure the accuracy of our publications, Grosvenor Technology assumes no responsibility or liability for any errors or inaccuracies that my appear in this document.
Page 3: Table Of Contents
Key benefits and features of using the IT11 ....... . .
Page 4 IT11 internal components ........
Page 5 Contents Terminal set up Accessing the terminal setup via USB keyboard ........5-1 Application menu .
Page 6 Contents Application deployment Deploying a terminal by using a USB memory stick ........8-1 Deploying a terminal using a network connection .
Page 7 Preface Important Note: Menus and options will vary depending on the hardware options supplied and software version installed. Please refer to additional instructions supplied with your terminal for additional information. © 2023 Grosvenor Technology grosvenortechnology.com All rights Reserved 01202 621700...
Page 8: Preface
Key benefits and features of using the IT11 Ease of use The IT11 is easy to use, with up to four buttons for normal user operation, such as clock in, clock out, break in and break out. Plug-and-play deployment means the IT11 is also easy to install.
Page 9: Certifications
The IT11 is also fitted with a button cell type battery on the main PCB to maintain the real-time clock (RTC) of the device when power is removed. This battery typically has a service life of around 10 years. The battery should only be replaced by suitably qualified engineers and care should be taken to avoid damage to the PCB caused by ESD (ElectroStatic Discharge).
Page 10: Cleaning
Installation Safety The IT11 should be installed in accordance with the instructions documented in this User Guide. The terminal should be installed in compliance with any Health and Safety legislation and it is recommended that any electrical or network connections to the terminal are undertaken by a suitably qualified engineer.
Page 11: Related Documents
Related Documents You should also refer to the following documents, available from Grosvenor Technology: • The IT11 Terminal Front Panel Connection Details. This Installation Guide describes the hardware connections. • AssistIT User Guide explaining how to use the AssistIT service for remote support...
Page 12: Technical Support
Chapter 1 Preface Technical Support Technical Support can be obtained from Grosvenor Technology from the following points of contact: Europe, Middle East and Africa Phone: +44 (0)1202 627611 E-mail: HCM-EMEAsupport@grosvenortechnology.com Website: www.grosvenortechnology.com North America Phone: +1 800.989.5197 E-mail: HCM-USsupport@grosvenortechnology.com Website:...
Page 14: It11 Hardware
INTRODUCTION This Chapter contains the following information: • “IT11 Hardware” on page 2-1. • “IT11 Software” on page 2-3. • “IT11 internal components” on page 2-4. IT11 Hardware The IT11 comprises the following: Terminals • Front Panel Assembly FP-IT11 Display •...
Page 15: Host Connectivity
Wi-Fi: option through USB (Part number: CM-WIFI-1-USB-IT11) USB Ports • 2 x Host Ports (type A) • Option for external USB socket (Part number: CM-WIFI-1-USB-IT11) • Optional USB expansion cable, provides a single externally accessible USB port (Part number: EM-USB-IT11) •...
Page 16: Operating Temperature & Humidity
Humidity - 5-90% non-condensing • Optional screen protector Dimensions (HxWxD) • 100mm x 260mm x 170mm (3.9 inches x 10.2 inches x 6.7 inches) IT11 Software • Linux-based operating system • Remotely upgradeable/configurable • Separate partitions for system software, user applications and system configuration data, with additional recovery partitions •...
Page 17: It11 Internal Components
Hardware & software specification IT11 internal components • Battery Connector. Optional EM-BB-IT11 battery module provides up to two hour runtime. Battery backup may be used with all power options Warning: only fit battery pack specified, failure to observe may result in fire hazard.
Page 19: Fitting The Terminal
Note: before fitting, please check local regulations such as disabled access when determining the height of the unit Main system unit The tables below list some of the common modules that can be fitted to the IT11 terminal. For installation details, refer to the Installation Guide provided with the module. Code number...
Page 20: Fitting The It11 To The Wall Bracket
Offer the IT11 unit close to the wall bracket and connect Ethernet and/or power cables. Position the IT11 unit slightly above the wall bracket with its back parallel with the wall and make sure all cables are free to move.
Page 21: Communications Modules
The EM-BB-IT11 is a power supply Back-up Battery module capable of running the terminal under power supply fail conditions. Based on a Lithium-Polymer battery the module will run the IT11 for 1 - 2 hours, depending on the hardware configuration.
Page 22: Ancillary Equipment
USB flash drive 4 GB * The IT11 has POE capability, however, if a POE switch is not available, the terminal can be powered using a POE type injector or regulated 12V power adaptor that has a lead terminated with a 2.1mm coaxial type plug.
Page 24: It11 Start Up
IT11 start up When the IT11 is powered on, a bootloader runs which loads the Linux operating system. This runs start- up scripts to set up and configure the terminal and to start enabled services.
Page 26: Accessing The Terminal Setup Via Usb Keyboard
Chapter 5 Terminal set up INTRODUCTION This Chapter contains the following information: • “Accessing the terminal setup via USB keyboard” on page 5-1. The set up menus allow the terminal configuration to be changed at the terminal. Note: when connectivity is achieved between the terminal and a remote computer then the terminal can be configured remotely either by downloading data using server software, such as CustomExchange, or by using tools such as SSH and AssistIT: for more information see Remote Connections on page 6-1.
Page 27 Chapter 5 Terminal set up Press ESC and when the status bar appears, then press ESC again and after short wait, the Enter PIN prompt is displayed: The default PIN is 1905. Enter the PIN and press ENTER on the keyboard to access the Terminal Setup menu.
Page 28: Application Menu
Chapter 5 Terminal set up Application menu Options on the Application menu are used to manage the installed application. • Info. Select this option to display the currently configured application parameters: • Name. The name of the installed application. • Version.
Page 29: Services Menu
1-4. • AssistIT. Enable this for Grosvenor’s comprehensive remote support feature. The AssistIT service is using port 5222/TCP to connect to the server and port 7777/TCP for VNC, SSH and LogView data. These ports must not be blocked for AssistIT to fully work.
Page 30: Settings Menu
Chapter 5 Terminal set up • UPnP. Enable this if the terminal is to run a Universal Plug and Play service. This allows other computers on the network to automatically discover the terminal and to obtain its IP address. • NTP.
Page 31 Primary and secondary DNS server USB Wireless LAN (Wireless LAN Connection) • Info (Wireless LAN). If a WiFi connection is required, a Grosvenor USB Wireless LAN Comms Module must be fitted to the terminal and the user will need to: •...
Page 32 Chapter 5 Terminal set up • Enter PSK key if the secure WPA-PSK connection is selected. An example of the Info settings for a Wireless LAN is shown below: Interface: USB Wireless LAN Netmask: 255.255.252.000 Status: completed Gateway: 172.016.044.255 Mode: DHCP DNS1: 172.016.047.001 MAC: 40:4a:03:45:1a:f0 DNS2: 172.016.047.002...
Page 33 By selecting an entry, further information can be revealed e.g. bit length, used decoder, etc IO-Boards Used to confirm the presence of I/O hardware I/O Board # n Displays Part # of the I/O assembly - internal IT11-IO-0 Page 5-8...
Page 34: Usb Menu
Chapter 5 Terminal set up USB menu When a USB stick is fitted, some/all of the following actions are supported: Explore USB. Browse files present on the USB device Install Application from USB. Install application programs if a *.app file is present Restore backup files.
Page 36: Using Telnet
Chapter 6 Remote connections INTRODUCTION This Chapter contains the following information: • “Using TELNET” on page 6-1. • “Using SSH” on page 6-1. • “Using FTP” on page 6-2. • “Using VNC” on page 6-2. • “Using AssistIT” on page 6-3. •...
Page 37: Using Ftp
Chapter 6 Remote connections Using FTP You can transfer files to and from the terminal using FTP. It is recommended that files are only copied to and from the /mnt/user partition or /tmp directory. On Windows platforms the open source program FileZilla can be used: Note: the FTP service must be enabled as part of the terminal configuration.
Page 38: Using Assistit
Chapter 6 Remote connections Once connected, the remote terminal’s live display is shown in a window on the computer’s desktop. Using AssistIT If the AssistIT service is enabled, the terminal connects to a chat room allowing the support representative to interrogate the terminal’s configuration, as well as access to other remote control services. Full instructions on how to use this feature can be found in the AssistIT User Manual.
Page 40: The Terminal Pin
“The login password” on page 7-1. • “Recovering lost passwords” on page 7-2. The IT11 terminal uses two passwords, the PIN (Personal Identification Number) and the remote Login password. This section explains their purpose and how you can change them. The terminal PIN You need to enter the PIN at the terminal to access the Terminal Setup.
Page 41: Recovering Lost Passwords
Chapter 7 Security & passwords For the password to become active you must either: • Reboot the terminal, or • Run the following command: $ sh /etc/init.d/S38passwd.sh restart Note: when using the cfgset command to save a new password or PIN, you must use the -p option as the terminal saves the password in an encrypted form.
Page 43: Deploying A Terminal By Using A Usb Memory Stick
• “Additional information on file downloads” on page 8-2. One of the strengths of the IT11 terminal is its ability to deploy an application using either a USB memory stick or a network connection. Note: generic terminal application programs are available, however, some customisation or even creation of a bespoke solution may be required and this should be done in consultation with your system integrator.
Page 44: Deploying A Terminal Using A Network Connection
• Terminal Setup > Application > Install from network The user is asked for an ID and a PIN. The terminal then connects to the Grosvenor Server and downloads the application, firmware and pre-configuration file for that ID. Additional information on file downloads The following files can be downloaded on to the IT11 terminal: •...
Page 45: Example: Basic Itcfg.xml
Chapter 8 Application deployment Example: basic itcfg.xml <?xml version="1.0" encoding="UTF-8"?> <itcfg> <sysCfg> <cfg name="it_language">en</cfg> <cfg name="it_locale">en_GB.UTF-8</cfg> </sysCfg> <appCfg> <cfg name="clksrv_id_creation">default</cfg> enter id here </cfg> <cfg name="clksrv_id_default"> <cfg name="clksrv_proto">http</cfg> <cfg name="clksrv_port">80</cfg> enter host name here <cfg name="clksrv_url"> </cfg> (*later apps “clksrv_host”) <cfg name="clksrv_hb_period">30</cfg>...

Grosvenor IT11 User Manual

Preface

Hardware & Software Specification

Installation

System Start up

Terminal Set up

Remote Connections

Security & Passwords

Application Deployment

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Grosvenor IT11

Summary of Contents for Grosvenor IT11

Table of Contents