Yealink MP50 User Manual
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Yealink MP50 User Manual

Yealink MP50 User Manual

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Yealink
MP50
User Guide
24Q1

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Summary of Contents for Yealink MP50

  • Page 1 Yealink MP50 User Guide 24Q1...
  • Page 2 MP50 Product Introduction Yealink MP50 is a brand-new and affordable USB phone which can integrate a variety of devices into a single phone via a USB wired connection and Bluetooth wireless pairing, creating an all-in-one UC workstation. MP50 features a 4.0-inch capacitive touch screen and consistent Teams-tailored interaction, which will provide you with a UC...
  • Page 3 Plug and Play As a USB phone, simply connect the MP50 to any PC or mobile, it will be automatically recognized and instantly be ready to start placing or receiving phone calls, rewarding you with a trouble-free plug-and-play experience. MP50 supports Yealink USB Connect deployment, making it simple to manage and upgrade, compared with Android Phones there will be less work for the admin to do the maintenance.

  • Page 4: Specifications

    • 1 x 2.5mm Busylight port • 1 x RJ9 (4P4C) handset port • 1 x RJ9 (4P4C) headset port • External Yealink AC adapter: AC 100~240V input and DC 12V/1A output • USB output currency: 5V 500mA Other Physical Features •...

  • Page 5: Compatibility List

    Yealink MP50 User Guide • Package content: - Yealink MP50 USB phone - Handset with handset cord - Power Adapter - Stand - Quick Start Guide Package Features - Busylight (Optional) - BT50 Dongle (Optional) • Qty/CTN: 5 PCS • N.W/CTN: 4.6 kg •...

  • Page 6: Getting Started

    P P a a c c k k a a g g e e C C o o n n t t e e n n t t s s After opening the MP50 package, check that all the items on the list are included. If any items are missing, contact your dealer.
  • Page 7 Yealink MP50 User Guide Item Item Description Description Power LED Indicates phone status. Indicator Touch Screen Allows you to select items and navigate menus on the touch-sensitive screen. Toggles and indicates the headset mode. HEADSET Key The key LED glows green when headset mode is activated.
  • Page 8 In addition, the Yealink BLT60 is with 1.8m long cord, which allows you to place the light wherever it’s easily seen, for example, the corner of your desk or the PC monitor. When you are away from your desk while the Yealink BLT60 is flashing red, you can still know here comes the call and never miss it, even if there is no bell reminder.

  • Page 9: Led Indicator

    Yealink MP50 User Guide 1. install. 2. At the back of base station, there is an interface for you to connect busylight BLT 60. Please do not mess it up with the power supplier interface though they are very similar. When the BLT60 light turns up, that means it is connected correctly.
  • Page 10 You can do the following to charge MP50.  NOTE NOTE -The phone should be worked with Yealink original power adapter (12V/1A) only. The third party power adapter may damage the phone. -You can also connect to PC via Bluetooth, as shown in the Bluetooth Connection section.

  • Page 11: Call Control

    Yealink MP50 User Guide If you encounter a problem or can not complete an action, use Troubleshooting to identify and resolve the problem. Call Control Call Control MP50 Call Control MP50 Call Control Basic Calls Basic Calls Function Function Action Action - Tap the connected device CARD or - Enter the desired number.

  • Page 12: Update Firmware

    Please go to the product support page to download the available firmware. Check Firmware Version Check Firmware Version Before you begin Before you begin We recommend you upgrade Yealink USB Connect to the latest version. GoMomentum.com/support | 888.538.3960...
  • Page 13 Yealink USB Device Manager Client User Guide Update via Yealink USB Connect Update via Yealink USB Connect Before you begin Before you begin We recommend you upgrade Yealink USB Connect to the latest version. Download the Yealink USB Connect. Download the latest USB Phone Frimware.
  • Page 14 Update via YMCS/YDMP Update via YMCS/YDMP Procedure Procedure 1. Enter the web user interface of the Yealink Management Cloud Service (YMCS)/Yealink Device management platform(YDMP). 2. Go to Device Management Device Management > USB Device USB Device to select the corresponding device, and click...
  • Page 15 Introduction Introduction You can use the Yealink USB Connect to upgrade the same model of devices in bulk. Bulk updates require at least two devices of the same model to be connected, and up to six can be connected. Bulk Update Bulk Update GoMomentum.com/support | 888.538.3960...
  • Page 16 Yealink MP50 User Guide 1. Connect more than two devices to the PC. Download the latest Wired Headset Frmware.  TIP If the PC does not have enough ports, you can use a USB extender to connect the device to the PC.
  • Page 17 Yealink USB Connect for USB Phone Yealink USB Connect for USB Phone Introduction Introduction Yealink USB Connect is a computer software designed to manage Yealink USB devices. With Yealink USB Connect, you can: Get an overview of connected Yealink USB devices GoMomentum.com/support | 888.538.3960...

  • Page 18: Download And Install

    Yealink MP50 User Guide Manage your Yealink USB devices Update your Yealink USB device to enhance its performance and features Give feedback on your Yealink USB device Download via support.yealink.com Download and Install Download and Install Before you begin Before you begin Connect the base to your PC.
  • Page 19 If the prompt box disappears, you can double-click the CD drive: USB Connect CD drive: USB Connect in the devices and drives list.  NOTE NOTE If it detects that Yealink USB Connect has been installed after connecting, Yealink USB Connect will automatically run. Related Video Related Video How to use Yealink USB Connect GoMomentum.com/support | 888.538.3960...
  • Page 20 1. Tap on the idle screen. 2. Tap the desired connected device.  NOTE NOTE It is only applicable to MP50. If you encounter a problem or can not complete an action, use Troubleshooting to identify and resolve the problem.

  • Page 21: Basic Settings

    - In the Phone Go to Settings Settings > Basic Settings Basic Settings > General General. - In the Yealink USB Connect - In the Yealink USB Connect 1. Open the Yealink USB Connect software and select the desired device CARD.

  • Page 22: Sound Settings

    - In the Phone Go to Settings Settings > Basic Settings Basic Settings > Sound Sound. - In the Yealink USB Connect - In the Yealink USB Connect 1. Open the Yealink USB Connect software and select the desired device CARD.

  • Page 23: Advanced Settings

    - In the Phone Go to Settings Settings > Basic Settings Basic Settings > General General. - In the Yealink USB Connect - In the Yealink USB Connect 1. Open the Yealink USB Connect software and select the desired device CARD.

  • Page 24: Restore Factory Settings

    Restore Factory Settings Restore Factory Settings Restore Factory Settings The following takes MP50 as an example. 1. Open the Yealink USB Connect software and select the desired device CARD. 2. Go to Device settings Device settings > Device support Device support.

  • Page 25: Reset Configuration

    Yealink MP50 User Guide  TIP If you encounter a problem or can not complete an action, use Troubleshooting to identify and resolve the problem. Reset Configuration Reset Configuration Reset Configuration Reset Configuration 1. Do one of the following: or the user account avatar.

  • Page 26: Browser Requirements

    Bind Devices to YMCS Platform Introduction Introduction Yealink Management Cloud Service (YMCS) is based on cloud architecture and has various management functions. The management platform allows enterprise administrators to deploy and configure Yealink devices used in an enterprise. Enter the address of YMCS (https://ymcs.yealink.com) in the browser. For more information, please refer to...

  • Page 27: Service And Repair

    How to Report the Issue to Yealink? For headset issues, click the link below and fill out the form. Next, you can open up the Yealink USB connect to get your firmware version. Then type a description of your problem and submit it. It will then ask for your contact information, including your email address.
  • Page 28 Yealink MP50 User Guide 2. Click Collect the operating system logs Collect the operating system logs > Export Export. Here is the FAQ for more details. https://support.yealink.com/en/portal/knowledge/show?id=0be9481fbb00a3c9a4d210a9 Related Topic Related Topic Reproduce Issues New Feature Request Reproduce Issues Reproduce Issues...
  • Page 29 Yealink MP50 User Guide  NOTE NOTE Before using, please connect the base and headset to the PC via a USB cable first. Before exporting the log file, please select log level 6 or 7 first. 2. Click Export Export.

  • Page 30: What Can I Do To Solve A Problem

    Find the symptoms of the issue in this Worklink, and try any corrective actions listed. Restart the device that is being connected to the phone. You may resolve some issues by restarting the connected device such as your PC or mobile device (MP50). Reset the phone.

  • Page 31: Charging Time Is Too Long

    Yealink MP50 User Guide The headset is powered off automatically The headset is powered off automatically Make sure the battery is fully charged. Charging cannot be done Charging cannot be done Common Common Try charging with the supplied USB cable.

  • Page 32: Low Sound Level

    Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling mode from the Yealink USB Connect software. If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on.

  • Page 33: Pairing Cannot Be Done

    The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. With the Yealink USB Connect, check the setting of Smart Noise Block Smart Noise Block . If you enable Smart Noise Block Smart Noise Block , the effect of noise canceling is reduced.
  • Page 34 If any of the issues above occur, the following conditions might cause the update to stop before it completes. The headset and mobile device have an unstable connection. The headset or mobile device has a low battery. There is signal interference, such as from a wireless LAN or other wireless devices (Only MP50). Troubleshoot Issue Troubleshoot Issue Turn off power to all devices connected to the mobile device being used for the update.
  • Page 35 Perform Update Again Perform Update Again Check the following conditions first and then perform the update again using the or Yealink USB Connect. Turn off or close all other apps running on the mobile device/PC. Keep the headset as close to the mobile device as possible (Only MP50).

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