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en Troubleshooting
Fault
"Hot" and the drum ro-
tates.
All other error codes.
The programme does
not start.
The programme is
paused or has been
interrupted, but the
door will not open.
The door cannot be
opened due to a
power cut.
Drum jerks after the
programme starts.
Drum rotates, water
does not flow in.
No water is visible in
the drum.
40
Cause and troubleshooting
Drum cleaning is required.
Clean the drum. → Page 34
▶
Not a fault. The cooling process is active.
No action required.
Note: Do not change the programme during the cool-
ing process. The cooling process takes up to 10
minutes.
Malfunction
Restart the appliance.
1.
If the fault occurs again, disconnect the appliance
2.
from the power supply for at least 30 seconds.
Unplug the appliance from the mains or switch off
the circuit breaker in the fuse box.
If the fault persists, call customer service.
3.
→ Page 46
Please specify the exact error message when call-
ing. If possible, document the fault with photos and
videos.
Childproof lock is activated.
Deactivate the childproof lock. → Page 33
▶
Finished in/ Time Dry is activated.
Check whether
▶
ated. → Page 23
The temperature is too high.
Start the Rinse
▶
perature has dropped.
Water level is too high.
Start the Spin programme or a suitable draining
▶
programme. → Page 25
The door is locked.
Open the door using the emergency release.
▶
→ Page 45
Not a fault. An internal motor test is started.
No action required.
Not a fault. Load detection is active for up to 2
minutes.
No action required.
Not a fault. Water is below the visible area.
No action required.
Finished in/ Time Dry is activ-
programme or wait until the tem-
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