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Troubleshooting
If the Diagnostics option detects that the firmware on your
modem has been corrupted, you can download new firmware
files from a BBS and then use the Upgrade option of the KIT
Utilities to load the new firmware into your modem. Review the
section, Where to Find Additional Information , which begins on
page 1-5.
If you are still experiencing difficulty after using the KIT Utilities
and trying the actions suggested in this appendix, contact your
modem or PC dealer. See page 1-5 for information on locating
technical support telephone numbers.
Use Table A-1 to check basic modem installation.
Table A-1. Modem Installation
Symptom
Modem does not
respond
A-2
Issue 2
Action
Make sure the modem is properly seated in the
PCMCIA slot.
Make sure the PC is PCMCIA compliant (check
the documentation which came with your PC).
Make sure the PC is turned ON.
Make sure that the COM port selected for the
modem is available and is not being used by
another device. The COM port can be checked
using the KIT Utilities Diagnostics. If you do not
have the KIT Utilities, refer to PCMCIA
documentation that came with your PC.
Reinstall the modem.
May 1995
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