Starkey Genesis Ai User Manual

Starkey Genesis Ai User Manual

Wireless custom hearing aid
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Your
Wireless Custom
Hearing Aid
User Manual
Wireless Products
CIC (Completely-In-Canal)
P00002203

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Tom
July 21, 2025

Get pairing mode on starry genius Ai with rechargeable batteries

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Parris
June 4, 2025

how do I adjust the volume for conversations that do not use bluetooth?

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Sheila Hancock
March 10, 2025

How can I connect my hearing aids to my computer?

Summary of Contents for Starkey Genesis Ai

  • Page 1 Your Wireless Custom Hearing Aid User Manual Wireless Products CIC (Completely-In-Canal) P00002203...
  • Page 2 2 | Warnings, Cautions, & Notices Warnings, Cautions, & Notices REQUIRED HEARING AID INFORMATION The following additional information is provided in compliance with U.S. Food and Drug Administration (FDA) regulations: WARNING: People younger than 18 should go to a doctor before using this. People younger than 18 years old need specialized care, and using this without a medical evaluation may worsen impairment or disability.
  • Page 3 Warnings, Cautions, & Notices | 3 We are required by regulations to provide the following warnings: WARNING: Use of wireless hearing aids directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.
  • Page 4 4 | Warnings, Cautions, & Notices WARNING: There are some potential concerns associated with the use of any sound generating tinnitus therapy instrument. Among them are the potential for worsening of tinnitus, a possible change in hearing thresholds, and possible skin irritation at the point of contact with the hearing aid.
  • Page 5 Warnings, Cautions, & Notices | 5 CAUTION: The sound output should not be uncomfortable or painful. You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device.
  • Page 6 6 | Warnings, Cautions, & Notices A person who is younger than 18 years old with hearing loss should have a medical evaluation by a doctor, preferably an ENT, before buying a hearing aid. The purpose of a medical evaluation is to identify and treat medical conditions that may affect hearing but that a hearing aid won’t treat on its own.
  • Page 7 It is well-known that mobile phones are potential sources of noise for hearing aids. Your Starkey Hearing Aids have been tested for compliance to two standards that define hearing aid immunity to digital wireless devices and meet the requirements of ANSI C63.19- 2019 as well as the criteria for user...
  • Page 8 Congrats on your new hearing aids! Use this helpful manual to get to know your new hearing aids – and get the most out of your hearing experience. After all, when you hear better, you live better. Thanks to your new hearing aids. Hearing aids covered in this user manual: Serial Number(s)
  • Page 9: Table Of Contents

    TOC | 9 Table of contents 1. Warnings, Cautions, & Notices 2. Get to know your hearing aids Meet your hearing aids Use your hearing aids Care for your hearing aids Troubleshooting guide 3. Additional guidance Intended use FCC information Regulatory information...
  • Page 10: 10 | Get To Know Your Hearing Aids

    10 | Get to know your hearing aids Meet your hearing aids Overview 1. User control (optional) 2. Microphone and cover 3. Vent 4. Wax guard (included accessory) and sound outlet 5. Serial number 6. Side indicator (location may vary) RED is for right ear, BLUE is for left ear 7.
  • Page 11: Use Your Hearing Aids

    Get to know your hearing aids | 11 Use your hearing aids Batteries Your hearing aid uses a battery as its power source. The battery size can be identified by the brown (312) color code on the packaging. To insert or replace the battery: 1.
  • Page 12 12 | Get to know your hearing aids 4. Insert into the battery door, “+” side up. 5. Close the battery door. Battery Indicators An indicator will sound when the battery voltage is low. You have approximately 30 minutes to replace the battery.
  • Page 13 Get to know your hearing aids | 13 WARNINGS Batteries are dangerous if swallowed. To help prevent the accidental ingestion of batteries: • Keep out of the reach of children and pets. • Check your medications before taking them - batteries have been mistaken for pills.
  • Page 14 14 | Get to know your hearing aids 2. Gently press the hearing aid into place. Done! To remove your hearing aids: 1. Grip the outer edges of your hearing aid. 2. Rotate the hearing aid forward and pull outward. If your hearing aid has a removal handle: Grip this and gently remove the hearing aid from your ear.
  • Page 15 Get to know your hearing aids | 15 To turn OFF: Open the battery door until the battery is no longer touching the battery contacts. Auto ON/OFF Your hearing aid may support the ability to automatically go into a low-powered state to conserve battery.
  • Page 16 16 | Get to know your hearing aids Turning ON Turning OFF Insert your battery and close the battery Each hearing aid will door securely. turn OFF when you open the battery A 3-second delay door (and the occurs before your battery is no longer hearing aid turns touching the battery...
  • Page 17 Get to know your hearing aids | 17 Battery indicators • Low battery: An indicator voicing the word “battery” will sound when battery voltage is low. NOTE: Actual time between low battery indicator and shutdown will vary depending on environmental noise levels and your use of the product.
  • Page 18 18 | Get to know your hearing aids Your user control operates in 3 ways: • Short press: Press the user control for 1 second and then release. • Long press: Press and hold the user control for 3 seconds or more. •...
  • Page 19 Get to know your hearing aids | 19 aids, talk to your hearing care professional. They can help you set up a “telephone” setting on your hearing aids and offer tips. • Mobile calls To stream mobile phone calls to your hearing aids, see the Setting Up Your Compatible Mobile App guide included.
  • Page 20: Care For Your Hearing Aids

    20 | Get to know your hearing aids Care for your hearing aids Storage tips When you’re not wearing your hearing aids, protect them from damage using these storage tips: • Store them inside your storage case, so they’re ready to use again. •...
  • Page 21 Get to know your hearing aids | 21 1. Insert the empty end of the application stick straight into the used wax guard of your hearing aid. Push firmly. 2. Pull the application stick straight out to remove the used wax guard. Do not twist. 3.
  • Page 22: Troubleshooting Guide

    22 | Get to know your hearing aids Do not twist. Discard the application stick. Done! Troubleshooting guide If, for any reason, your hearing aid does not operate properly, do NOT attempt to fix it yourself. Not only are you likely to violate any applicable warranties or insurance, you could easily cause further damage.
  • Page 23 Get to know your hearing aids | 23 Possible Symptom Solutions causes 1. Clean your hearing aids. Blocked microphone or wax guard and 2. Replace the sound outlet. wax guards as needed. Clean the microphone, as well as the wax guard Hearing aids Buildup of debris.
  • Page 24 24 | Get to know your hearing aids Possible Symptom Solutions causes 1. Clean your hearing aids. Blocked microphone or wax guard and 2. Replace the sound outlet. wax guards as needed. Unclear and Blocked vent. Clean the vent. distorted hearing aid performance.
  • Page 25: Additional Guidance | 25

    Additional guidance | 25 Intended use INTENDED USE: An air conduction hearing aid is a wearable sound-amplifying device intended to compensate for impaired hearing. Hearing aids are available in multiple gain/output levels appropriate to treat hearing losses ranging from mild to profound. Your hearing aids are designed to operate in public and residential environments and are designed to comply with international Electromagnetic Compatibility emissions and immunity standards for...
  • Page 26 26 | Additional guidance Clinical Study Summary A clinical study, including adults aged 18 years and over with hearing losses ranging from mild to profound, assessed hearing aid performance and benefit. Over the course of 2-6 weeks of device wear, users completed various laboratory and field assessments to determine if the devices met clinical expectations.
  • Page 27 Additional guidance | 27 The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their hearing care professional. CAUTION: If set to the maximum output level and worn for periods of time exceeding the recommendations below, the patient’s exposure...
  • Page 28 FCC ID: EOA-24GENCICZN IC: 66903A-24GENCICZN EU ADVERSE EVENT REPORTING Any serious incident that has occurred in relation to your Starkey device should be reported to your local Starkey representative and the Competent Authority of the Member State in which you are established.
  • Page 29: Fcc Information

    Such modifications could void the user’s authority to operate the equipment. Hereby, Starkey Laboratories, Inc. declares that the CIC is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.A copy of the Declaration of Conformity can be obtained from the address below or from docs.starkeyhearingtechnologies.com.
  • Page 30: Regulatory Information

    Consult user manual Keep dry Instructions for Disposal of Old Electronics Starkey Laboratories, Inc. encourages, the EU requires, and your local community laws may require, that your hearing aids be disposed of via your local electronics recycling/disposal process. At the benefit of disposal/recycling personnel, please remove zinc air battery from the battery compartment according to the instructions in the battery section prior to recycling.
  • Page 31 Additional guidance | 31 Applicable Symbol Symbol Symbol Meaning Standard Number Manufacturer BS EN ISO 15223-1:2021 5.1.1 Manufacturer symbol – To identify the Authorized representative in manufacturer of a product BS EN ISO 15223-1:2021 5.1.2 the European Community Date of Manufacture BS EN ISO 15223-1:2021 5.1.3 EEA/EU/EC European Authorised...
  • Page 32 Technical data 32 | Additional guidance ANSI/IEC ANSI/IEC ANSI/IEC ANSI/IEC Measurement 2cc Coupler 2cc Coupler 2cc Coupler 2cc Coupler Peak OSPL90 (dB SPL) HFA OSPL90 (dB SPL) Peak Gain (dB) HFA Full-On Gain (dB) Frequency Range (Hz) <100-9400 <100-8200 <100-6600 <100-5800 HFA Frequencies (kHz) 1.0,1.6,2.5 1.0,1.6,2.5 1.0,1.6,2.5...
  • Page 33 Technical data Additional guidance | 33 Matrices: L, M, P, UP Battery Size: 312 OSPL90 FOG 50 1000 10000 OSPL90 FOG 50 1000 10000 OSPL90 FOG 50 1000 10000 OSPL90 FOG 50 1000 10000...
  • Page 34 34 | Notes Notes...
  • Page 35 Notes | 35 Notes...
  • Page 36 ® Bluetooth SIG, Inc. and any use of such marks by Starkey is under license. Starkey is a trademark of Starkey Laboratories, Inc. ©2023 Starkey Laboratories, Inc. All Rights Reserved. 8/23 BKLT3196-00-FR-XX-CA Patent: www.starkey.com/patents...

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