Customer Care - PEAK COMMUNICATIONS RCU100 Installation And Operating Handbook

CUSTOMER CARE

Contact the Peak Communications support department for:
Product operation, application support or training requests
Information for returning or upgrading a product
Comments or suggestions on any supplied literature
Contact Information
Peak Communications Ltd
Attention: Support Department
Unit 1, The Woodvale Centre
Woodvale Road
Brighouse
HD6 4AB
United Kingdom
Tel. +44 (0) 1484 714200
Fax +44 (0) 1484 723666
E-mail
You can also contact us via our website at
To return a Peak Communications product for repair:
1. Contact the Peak Communications support department and request a
Return Material Authorisation (RMA) number.
2. You will be required to provide to our support representative the model
number, serial number and a detailed description of the problem.
3. To prevent any damage to the product during shipment we recommend
that the unit is returned in its original packaging or if this is not
available the packaging used must be of an equal standard.
4. Return the product back to Peak Communications and advise shipment
details to support representative for tracking purposes. (Any shipping
charges should be prepaid)
Issue 3.15
support@peakcom.co.uk
RCU100 and RCU200 redundancy control units
www.peakcom.co.uk
Page 4