Troubleshooting; Common Problems And Solutions; Installation Problems - Matrox Meteor-II /1394 Installation And Hardware Reference

28 Appendix A: Troubleshooting

Troubleshooting

If you have problems using your Matrox Meteor-II board, please
try the following:
Check for disconnected power cords.
Read the Common problems and solutions section in this
chapter.
If your problem is not addressed in this chapter or if the
solutions suggested don't work for you, contact your local
Matrox representative, Matrox Sales Office, or the Matrox
Imaging Customer Support Group.

Common problems and solutions

Installation Problems

Board service fails to start
This could happen due to the following two reasons:
The MIL Matrox Meteor-II drivers are not installed correctly.
When the board fails to start under Windows NT, your
computer will prompt you to go to the Event Viewer utility
to identify the device that was unable to start. Click the
Devices icon in the Control Panel. In the Devices dialog
box, find your Matrox frame grabber in the presented list.
If the Startup column reads Automatic, and the Status
column is blank, the driver can be started by clicking the
Start button.
When the board fails to start under Windows 2000, the
driver might not have started. Right-click on My
Computer, and select Manage from the presented menu.
From the Computer Management explorer window,
display the System Tools and then the Device Manager.
If you do not see a Matrox Meteor-II device under Matrox
Imaging Adapters, you will have to reinstall the driver.