Quest Engineering MPS 3 Troubleshooting Manual
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Quest Engineering MPS 3 Troubleshooting Manual

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  • Page 2 3 and MPS 3 ND Troubleshooting Manual ® ® ©2024 by Quest Medical, Inc. All Rights Reserved. Quest MPS 3 and MPS 3 ND are ® ® registered trademarks of Quest Medical, Inc. Quest™ is a trademark of Quest Medical, Inc. Printed in U.S.A.

  • Page 3: Table Of Contents

    MPS 3 and MPS 3 ND Troubleshooting Manual – Table of Contents Table of Contents Introduction ........................1-1 System Overview ......................2-1 Alarm Overview ......................3-1 High Priority Alarms ....................3-1 Medium Priority Alarms ..................3-2 Informational Tones ....................3-3 Troubleshooting ......................
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  • Page 5: Introduction

    MPS 3 and MPS 3 ND Troubleshooting Manual – Introduction Introduction This Troubleshooting Manual is to be used for diagnosing the MPS 3 and MPS 3 ND Systems in case of a system error or failure, and for clearing alarm messages. While these systems have been designed to be intuitive in operation, this manual is an essential aid for the Operator in resolving alarm codes and messages generated by the system.
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  • Page 7: System Overview

    MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview System Overview Figure 1: MPS 3 Console Overview Item Name Function MPS 3 Console Push Button Switch Sleep (OFF) / Wake (ON) MPS 3 Door Contain Blood/Crystalloid Cassette Heat Exchanger (HEX) Locking Knob...
  • Page 8 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Figure 2: MPS 3 Console Rear Panel Item Name Function Circulation System Drain Port Drain Circulation System (non-ND only) Water Outlet Port Water Outlet to Cold Water Source (non-ND only)
  • Page 9 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Figure 3: MPS 3 Controller Overview Item Name Function MPS 3 Controller Touchscreen Display Monitor / Select / Set Parameters Set Knob Scroll Through Parameters USB Port Connect USB Drive...
  • Page 10 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Figure 4: MPS 3 Controller Rear Panel Item Name Function Type A USB Port Expansion Port Type B USB Port Service Connection or Electronic Data Management System Communication Cable Port...
  • Page 11 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Figure 5: MPS 3 Delivery Set Item Name Function MPS 3 Delivery Set Blood / Crystalloid Cassette Ratio Blood / Crystalloid and pump to HEX Additive Cartridge Deliver Additive...
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  • Page 13: Alarm Overview

    Alarms and errors are notifications to the operator to ensure safe and proper function of the MPS 3 and MPS 3 ND Systems. The alarm message states the alarm (or error) code, a brief description of the alarm, and contains prompts for clearing the alarm. All alarms are recorded in the Alarm Report and may be accessed form the Menu option.

  • Page 14: Medium Priority Alarms

    MPS 3 and MPS 3 ND Troubleshooting Manual – Alarm Overview The sound pressure level for the High Priority acoustic alarm tones can be adjusted using the Audio Level Menu setting according to the table below Audio Level = 1...

  • Page 15: Informational Tones

    MPS 3 and MPS 3 ND Troubleshooting Manual – Alarm Overview Informational Tones Informational Tones are used to indicate conditions that do not require any user acknowledgement. They are announced by the non-repeating audible signal and sometimes visually by flashing a displayed value or symbol such as when pressure or flow limit values exceed the set limit, or the Ischemic timer has expired.
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  • Page 17: Troubleshooting

    General Troubleshooting Each MPS 3 and MPS 3 ND System is rigorously tested prior to shipment to ensure the devices function reliably as intended. It is expected that over the life of the device some issues may arise as a result of use conditions, environment, handling, and storage.

  • Page 18: Mps ® 3 Blood Bypass Tubing

    ® 3 Blood Bypass Tubing The MPS 3 Blood Bypass Tubing (REF 5301016) is only for use as a back-up with the MPS 3 and MPS 3 ND Systems to continue fluid delivery in the event of complete battery depletion after AC Power failure or if the system becomes unusable even after following the corrective action and troubleshooting suggestions in Sections 4.3 and 4.4 of this manual.
  • Page 19 Indication For Use heat exchanger of air. The MPS 3 Blood Bypass Tubing is only for use as a back-up with the Once primed, clamp Blood Bypass Tubing and release vent valve Quest MPS 3 Console to continue fluid delivery in the event of...

  • Page 20: Alarm Code List And Solutions

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code List and Solutions The following table lists alarm (error) codes, the displayed message, and recommended corrective actions. The alarm code is displayed in the message window. A chronological listing of all alarm codes on the device can be access by selecting the Error Report button form the Menu screen.
  • Page 21 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Open and Close the door Door Open detected * Press IGNORE if operator feels Close door and press RETEST door is securely even when...
  • Page 22 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Manually actuate delivery and vent valves several times Delivery Valve failed diagnostics * Clean valves if dirty High * Restart System RESTART...
  • Page 23 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Restart System System Error 26, 27 * Call service after multiple High occurrences SHUTDOWN RESTART System Config mismatch Error * Restart System...
  • Page 24 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * If there is NOT air present in heat exchanger, check heat exchanger to ensure it is secured tightly with the locking knob & Reprime the circuit...
  • Page 25 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check the lines for clamps, kinks or occlusions * Manually actuate delivery and vent valves several times System pressure sensor error * Check heat exchanger to...
  • Page 26 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check the lines for clamps, kinks or occlusions * Check the stopcock position at the sensor Max external Antegrade pressure * Try to reestablish zero by re-...
  • Page 27 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Continue as normal Excessive chamber pressure 48, 49 High * Restart and resume case CONFIRM * Call service after multiple occurrences * Check heat exchanger to...
  • Page 28 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check delivery line to ensure it Air detected in delivery line. Flow continues is fully inserted in sensor Manually check for air...
  • Page 29 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check Blood inlet line for Inadequate Blood fill 63, 64 clamps, kinks, or occlusions Check Source Medium * Increase the blood inlet source...
  • Page 30 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Continue with procedure Blood Pump Error * If error occurs multiple times 86, 87, 88, 89 Flow may be resumed over the course of the...
  • Page 31 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check arrest delivery line for clamps, kinks, or occlusions * Check stopcock position * If problem persists, replace Arrest occlusion during prime...
  • Page 32 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Additive pump failed diagnostics * Restart System 106, 107, 108 Proceed without Additive pump * Call service after multiple High occurrences RESTART CONFIRM...
  • Page 33 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Choose CONFIRM if Arrest delivery is no longer needed for procedure Arrest cartridge is empty or absent Arrest pump is Off Medium...
  • Page 34 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Arrest pump is Disabled * Prime arrest pump Medium CONFIRM Additive pump is Disabled * Prime additive pump Medium CONFIRM * Continue procedure without...
  • Page 35 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Ensure the H2O Circulation System has been fully primed using he steps outlined in the Operations Manual * Ensure cold water source has...
  • Page 36 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Ensure the H2O Circulation System has been fully primed using he steps outlined in the Operations Manual * Ensure cold water source has...
  • Page 37 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Continue if heating is not required for procedure * Ensure the H2O Circulation Heater diagnostics failed System has been fully primed 134, 135,...
  • Page 38 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Compressor malfunction detected 143, 144 * Connect to medical air Consult service after this case Medium * Call service following procedure CONFIRM Pneumatic system failure...
  • Page 39 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Continue without temperature control Heater controls failed Continue with heaters disabled Start a NEW CASE to retest Medium * Restart and start New Case...
  • Page 40 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check fans and air inlets for Internal temperature Error detected obstructions Check for obstructed air flow * Restart System Unable to proceed. Call for Service...
  • Page 41 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Battery capacity at 75% * Reconnect AC power. If power Reconnect power when available loss did not occur, check power Medium cord, outlet or circuit breaker...
  • Page 42 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check delivery line to ensure it Air detected in delivery line. Flow continues is fully inserted in sensor Manually check for air...
  • Page 43 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check blood/crystalloid source lines and pressures Unable to maintain flow rate setting * Stop flow and restart flow Check circuit * If problem persists, restart...
  • Page 44 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority *Select DISABLE to complete Prime Additive pump piston sensor error * Check Additive Cartridge to Verify Additive cartridge installation verify it is properly installed.
  • Page 45 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check fans and air inlets for Unsafe temperature detected obstructions Disconnect main power. Call for Service * Restart System High * Contact service after multiple...
  • Page 46 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Choose DISABLE if Arrest delivery is no longer needed Arrest Pump Plunger Seek Error for procedure Arrest pump is Off Medium DISABLE...
  • Page 47 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Check fans and air inlets for Unsafe temperature detected obstructions * Restart System Disconnect main power. Call for Service High * Contact service after the case...
  • Page 48 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority System Error * Restart System * Call service after multiple High occurrences SHUTDOWN RESTART System Communication Error * Manually restart system * Call service after multiple...
  • Page 49 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Internal UI temperature Error * Restart and resume case Check for obstructed air flow * Call service after multiple Unable to proceed. Call for Service...
  • Page 50 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Continue as normal Memory Access Failure High * Restart and resume case CONFIRM * Call service after multiple occurrences * Continue as normal. Check...
  • Page 51 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority * Master file may be corrupt Master file Unavailable * Re-download Master File Please insert media with Master File Medium * Call service after multiple...
  • Page 52 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alarm Code Message Display Corrective Action Priority Crystalloid source volume low * Stop flow to replace Crystalloid < 150 ml Medium bag and enter new volume REPLACE CONFIRM Crystalloid Source Volume low * Stop flow to replace Crystalloid <...

  • Page 53: Further Troubleshooting

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Further Troubleshooting This section describes how to troubleshoot issues that may not be found in the previous table. These tips and guidelines have been developed form user feedback and experiences.

  • Page 54: System And Internal Error Alarms (Non-Recoverable Alarms)

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting System and Internal Error Alarms (Non-Recoverable Alarms) • Constant System and/or Internal Error alarms are usually an indication of more serious problems with the instrument. • System and Internal Errors are designed to be displayed in instances of possible external electrical disturbance such as ESD, EMI and/or EMC.

  • Page 55: Cannot Install Heat Exchanger

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Cannot Install Heat Exchanger • Refer to section 8.1.1 in the MPS 3 or MPS 3 ND Operations Manual for details on installation of the heat exchanger • Verify that the locking knob is fully unlocked by rotating it counterclockwise.

  • Page 56: Console Or Controller Change Out

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Console or Controller Change Out It is recommended to change out either the Console or Controller when the MPS 3 system becomes unusable, even after following the corrective actions and troubleshooting suggestions in this manual.

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