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Quest Engineering MPS 3 Troubleshooting Manual

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  • Page 2 ® ® 3 and MPS 3 ND Troubleshooting Manual ® ® ©2021 by Quest Medical, Inc. All Rights Reserved. Quest MPS 3 and MPS 3 ND are registered trademarks of Quest Medical, Inc. Quest™ is a trademark of Quest Medical, Inc. Printed in U.S.A.

  • Page 3: Table Of Contents

    MPS 3 and MPS 3 ND Troubleshooting Manual – Table of Contents Table of Contents Introduction .........................1 System Overview .........................1 Alarm Overview ........................1 3.1. High Priority Alarms ..................1 3.2. Medium Priority Alarms ..................2 3.3. Informational Signals ..................2 Troubleshooting ........................1 4.1.
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  • Page 5: Introduction

    MPS 3 and MPS 3 ND Troubleshooting Manual – Introduction Introduction This Troubleshooting Manual is to be used for diagnosing the MPS 3 and MPS 3 ND Systems in case of a system error or failure, and for clearing alarm messages. While...
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  • Page 7: System Overview

    System Overview Figure 1: MPS 3 Console Overview Item Name Func+on MPS 3 Console Push Bu1on Switch Sleep (OFF) / Wake (ON) MPS 3 Door Contain Blood/Crystalloid Casse1e Heat Exchanger (HEX) Locking Knob Secure Heat Exchanger Temperature Sensors Monitor Delivery Temperature...
  • Page 8 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Antegrade Valve Control Antegrade Delivery Air In Line Sensor Detect Air in Delivery Line MounZng Feet (4X) Facilitate MounZng Front Handle (under mount) Facilitate Transport Figure 2: MPS 3 Console Rear Panel...
  • Page 9 Power Plug Socket Connect AC Mains Power Plug Power Cable Strain Relief Secure Power Cable Drip Pan Drain Port (under mount) Drain Drip Pan Figure 3: MPS 3 Controller Overview Item Name Func+on MPS 3 Controller Touchscreen Display Monitor / Select / Set Parameters...
  • Page 10 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Quest Medical, Inc. 904678 Rev B – 04/2023...
  • Page 11 Figure 4: MPS 3 Controller Rear Panel Item Name Func+on Type A USB Port Connect USB Drive Type B USB Port Service ConnecZon CommunicaZon Cable Port Connect Console to Controller CommunicaZon Cable Analog ECG Port Connect Analog ECG Cable RS-232 Input Port...
  • Page 12 MPS 3 and MPS 3 ND Troubleshooting Manual – System Overview Figure 5: MPS 3 Delivery Set Item Name Func+on MPS 3 Delivery Set Blood / Crystalloid Casse1e RaZo Blood / Crystalloid and pump to HEX AddiZve Cartridge Deliver AddiZve AddiZve Delivery Line Fill / Refill / Deliver AddiZve to HEX...
  • Page 13 Arrest Agent Delivery Line Fill / Refill / Deliver Arrest Agent to HEX Arrest Agent Cartridge Deliver Arrest Agent This page intentionally blank...

  • Page 15: Alarm Overview

    Alarms and errors are notifications to the operator to ensure safe and proper function of the MPS 3 and MPS 3 ND Systems. The alarm message states the alarm (or error) code, a brief description of the alarm, and contains prompts for clearing the alarm. All alarms are recorded in the Alarm Report and may be accessed form the Menu option.

  • Page 16: Medium Priority Alarms

    MPS 3 and MPS 3 ND Troubleshooting Manual – Alarm Overview 3.2. Medium Priority Alarms Medium priority alarms require acknowledgement by the operator without halting fluid delivery. Medium priority alarms are announced in a yellow message window and a repeating audible signal. When a medium priority alarm is displayed, the flow knob and all buttons remain active.

  • Page 17: Troubleshooting

    4.1. General Troubleshooting Each MPS 3 and MPS 3 ND System is rigorously tested prior to shipment to ensure the devices function reliably as intended. It is expected that over the life of the device some issues may arise as a result of use conditions, environment, handling, and storage.

  • Page 18: Mps® 3 Blood Bypass Tubing

    The MPS 3 Blood Bypass Tubing (REF 5301016) is only for use as a back-up with the MPS 3 and MPS 3 ND Systems to continue fluid delivery in the event of complete battery depletion after AC Power failure or if the system becomes unusable even after following the corrective action and troubleshooting suggestions in Sections 4.3 and 4.4 of this manual.
  • Page 19 Indica+on For Use heat exchanger of air. The MPS 3 Blood Bypass Tubing is only for use as a back-up with the Once primed, clamp Blood Bypass Tubing and release vent valve Quest MPS 3 Console to conZnue fluid delivery in the event of...

  • Page 20: Alarm Code List And Solutions

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting 4.3. Alarm Code List and Solutions The following table lists alarm (error) codes, the displayed message, and recommended corrective actions. The alarm code can be seen just below the Caution and Warning symbol in the message window. A chronological listing of all alarm codes on the device can be access by selecting the Error Report button form the Menu screen.
  • Page 21 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Door Open detected Close door and press RETEST * Open and Close the door (Press IGNORE only if faulty sensor) * Press IGNORE if operator...
  • Page 22 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Manually actuate delivery and vent valves several times Delivery Valve failed diagnostics * Clean valves if dirty * Restart System RESTART CONFIRM * Call service after multiple...
  • Page 23 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action System Error * Restart System 26, 27 * Call service after multiple occurrences SHUTDOWN RESTART System Config mismatch Error * Restart System Call Service 28, 29...
  • Page 24 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * If there is NOT air present in heat exchanger, check heat exchanger to ensure it is secured tightly with the locking Air in bubble trap after Prime knob &...
  • Page 25 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check the lines for clamps, kinks or occlusions * Manually actuate delivery and System pressure sensor error vent valves several times * Check heat exchanger to...
  • Page 26 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check the lines for clamps, kinks or occlusions * Check the stopcock position Max external Antegrade pressure the sensor Check circuit * Try to reestablish zero by re-...
  • Page 27 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check the source line Excessive Blood source pressure pressure Check Blood source * Restart and resume case, if problem persists * Contact service after multiple...
  • Page 28 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Air detected in delivery line IGNORE CONFIRM * Check delivery line to ensure When IGNORE is selected: is fully inserted in sensor * If sensor is ignored, manually...
  • Page 29 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check delivery line for Delivery occlusion clamps, Check for clamps kinks, or occlusions Check pressure limit setting * Check the upper pressure limit CONFIRM...
  • Page 30 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Door is open * Close the door Close door to continue * Press shutdown to turn System SHUTDOWN System FPGA Error * Restart System 75, 76...
  • Page 31 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Choose DISABLE if Arrest Cartridge is no longer needed Arrest cartridge is empty for procedure Fill Arrest cartridge, press RETEST DISABLE RETEST * Refill Arrest Cartridge and...
  • Page 32 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check arrest delivery line for clamps, kinks, or occlusions * Check stopcock position Arrest occlusion detected * If problem persists, replace Check Arrest line and stopcock...
  • Page 33 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Choose DISABLE if Additive Cartridge is no longer needed Additive cartridge is empty for procedure Fill Additive cartridge, press RETEST DISABLE RETEST * Refill Additive Cartridge and...
  • Page 34 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check additive delivery line clamps, kinks, or occlusions * Check stopcock position Additive occlusion detected * If problem persists, replace Check Additive line and stopcock...
  • Page 35 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check cartridges to ensure Arrest Cartridge is inserted into Arrest Pump and Additive Cartridge is inserted in Additive Pump Arrest Cartridge detected in the Additive * If alarms persists when Pump.
  • Page 36 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Additive pump failed * Restart System and resume Proceed without Additive pump case * Contact service after multiple CONFIRM occurrences Arrest pump is Disabled * Prime arrest pump...
  • Page 37 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Continue without temperature control Water flow sensor failed Continue with heaters disabled Start a NEW CASE to retest 127, 128 * Restart and resume case...
  • Page 38 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Ensure the H2O Circulation System has been fully primed using he steps outlined in the Operations Manual * Ensure cold water source has adequate water level and flow...
  • Page 39 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Continue if heating is not required for procedure * Ensure the H2O Circulation Heater diagnostics failed System has been fully primed Continue with heaters disabled...
  • Page 40 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Pneumatic leak or internal compressor malfunction Consider attaching medical air if * Connect to medical air available * Call service following Consult service after this case...
  • Page 41 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check Arrest Cartridge to verify it is properly installed and fully secured to the pump * If the cartridge was secure, try Arrest Cartridge not detected...
  • Page 42 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Safe to use. Drug pump is Drug pump LED fail fully Contact Service after this Case functional. Only the LED may be compromised. * Call service after multiple...
  • Page 43 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check Additive Cartridge to verify it is properly installed fully secured to the pump * If the cartridge was secure, try Additive Cartridge not detected...
  • Page 44 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Elevated internal temperature detected * Check fans and air inlets for Check for obstructed air flow obstructions Maintenance required * Restart System * Contact service after multiple...
  • Page 45 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check fans and air inlets for Battery temperature elevated obstructions Turn off switch on the rear panel * Restart System Unable to proceed. Call for service...
  • Page 46 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check the lines for clamps, kinks, or occlusions * Manually actuate delivery and vent valves several times Max System pressure * Check heat exchanger to...
  • Page 47 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check Arrest Cartridge to verify it is properly installed and fully secured to the pump * If the cartridge was secure, try Arrest cartridge not detected...
  • Page 48 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Select CONFIRM OFF to leave Arrest pump off and continue procedure Arrest over-delivery detected Arrest has been turned off CONFIRM OFF TURN ON * Select TURN ON to turn...
  • Page 49 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Select CONFIRM OFF to leave Additive pump off and continue Additive over-delivery detected procedure Additive has been turned off CONFIRM OFF TURN ON * Select TURN ON to turn...
  • Page 50 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action 209, 210, 211, 212, Data Logging Error * Continue as normal 213, 214, Consult Service after this case * Contact service after multiple 215, 216,...
  • Page 51 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Check Additive Cartridge to verify it is properly installed fully secured to the pump * If the cartridge was secure, try Additive pump error...
  • Page 52 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action Memory Access Failure * Restart System 236, 237 * Call service after multiple alarms SHUTDOWN RESTART Secondary Comm channel Error * Restart System * Call service after multiple...
  • Page 53 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Continue as normal. Internal Internal ECG Error ECG is not essential to ECG cannot be displayed 280, 281, operation. 282, 283 * Call service after multiple...
  • Page 54 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action System Exception Error * Manually Restart System * Call service after multiple occurrences Manual Restart Required EEPROM Reset to Defaults. Please * Restart System Restart...
  • Page 55 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * May not be able to adjust Unable to set System Audio audio volume level * Call service after multiple SHUTDOWN RESTART occurrences Low Arrest volume <...
  • Page 56 MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting Alar Message Display Corrective Action * Select DIFF CNTLR if Controller is swapped Resume case allowed ONLY if * Resume Case is disabled Same Controller is present DIFF CNTLR SAME CNTLR...

  • Page 57: Further Troubleshooting

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting 4.4. Further Troubleshooting This section describes how to troubleshoot issues that may not be found in the previous table. These tips and guidelines have been developed form user feedback and experiences.

  • Page 58: System And Internal Error Alarms (Non-Recoverable Alarms)

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting 4.4.4. System and Internal Error Alarms (Non-Recoverable Alarms) • Constant System and/or Internal Error alarms are usually an indication of more serious problems with the instrument. • System and Internal Errors are designed to be displayed in instances of possible external electrical disturbance such as ESD, EMI and/or EMC.

  • Page 59: Cannot Install Heat Exchanger

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting 4.4.9. Cannot Install Heat Exchanger • Refer to section 8.1.1 in the MPS 3 or MPS 3 ND Operations Manual for details on installation of the heat exchanger • Verify that the locking knob is fully unlocked by rotating it counterclockwise.

  • Page 60: Console Or Controller Change Out

    MPS 3 and MPS 3 ND Troubleshooting Manual – Troubleshooting 4.5. Console or Controller Change Out It is recommended to change out either the Console or Controller when the MPS 3 system becomes unusable, even after following the corrective actions and troubleshooting suggestions in this manual.

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