Getting Technical Assistance - Topcom B125 Hardware Maintenance Manual

• GRIL Reference Manual
Language (GRIL) used to communicate and control a TPS receiver, including the B125.
•
TRU Help
– explains how to install, set up, and use the TRU software on desktop computers and hand-held
controllers.
Revision History
Revision Date (yyyy-mmm-dd)
A 2017-Mar-30

Getting Technical Assistance

Should you have any questions about the B125 or experience any problems with this board, contact Topcon
OEM Solutions technical support for immediate and comprehensive assistance.
Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the
hardware.
Check This First!
Before contacting Topcon OEM Solutions technical support, check the following:
•
Check all external board connections carefully to ensure correct and secure connections. Double check for
worn or defective cables.
•
Check all power sources to ensure their correct operation.
•
Check that the most current software is downloaded onto the computer and that the most current firmware
is loaded into the board. Check the Topcon
•
Check that the desired OAF options are enabled in the board.
Then, try the following:
•
Reset the board using TRU (Tools Reset Receiver) or a GRIL command (set,/par/reset,yes).
•
Restore default settings using TRU (Tools Reset Parameters) or a GRIL command (init,/setup/).
•
Clear the NVRAM using TRU (Tools Factory Reset) or a GRIL command (init,/dev/nvm/a).
If the problem persists, see the following section for contact information.
Contacting Technical Support
If the troubleshooting hints and tips in this guide fail to remedy the problem, contact Topcon OEM Solutions
technical support.
E-mail
To contact Topcon OEM Solutions technical support via e-mail, use the
address.
When e-mailing TPS technical support, provide the following information for better, faster service:
1. The board model and configuration settings. This information can be retrieved using
TRUInformationSave to File. Save the receiver's output to a text file. Attach this file to the email
and submit it to Topcon OEM Solutions technical support.
2. The system/hardware specifications for the computer running TRU or a custom application; such as,
operating system and version, memory and storage capacity, processor speed, etc.
3. The symptoms and/or error codes/messages that precede and follow the problem.
Preface
(27-040004-01) – contains an exhaustive description of the GNSS Receiver Interface
Changes
Initial release of the guide.
TotalCare
P/N: 1020443-01
support website for the latest updates.
oemsupport@topcon.com electronic mail
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