For Assistance; Troubleshooting - AT&T RADIANT Core User Manual

For assistance

Troubleshooting

Check the questions and answers below for troubleshooting solutions for
common phone issues.
Check here first
Question: What if my phone freezes or operations are unstable?
Answer: Turn the phone off and on again. If you are unable to turn the
phone off, remove and replace the battery then turn the phone on
again. Data that was being edited is erased after your phone is pow-
ered on again.
Question: What if my device starts freezing after a new application was in-
stalled?
Answer: The newly installed application may be the cause. Uninstall the
application in Safe mode. To turn the phone on in Safe mode:
• Press and hold the Power key > touch and hold Power off, read the
disclaimer for Safe mode and then tap OK.
◦ After turning the phone on in Safe mode, "Safe Mode" appears at
the lower left.
◦ After restarting in Safe mode, your phone can be powered on as
usual.
◦ Before turning the phone on in Safe mode, it is recommended that
you back up important data.
• Press and hold the Power key > touch Restart to quit Safe mode and
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