Need Help - Kerlink Wirnet iZeptoCell Quick Start Manual

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Need help?

The Wirnet™ iZeptoCell is an indoor LoRa Gateway for IoT chain. It is based on LoRa® technology provided by
Semtech Company and is fully compatible and interoperable with existing LoRa LPWAN.
In order to provide the most updated technical documentation, as well as considering and saving the
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environmental resources, Kerlink is providing preferably "Online documentation".
For its direct customers, Kerlink is also providing a Wiki access where it can be found a comprehensive set of
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documents and technical information. It can be accessed here:
If you don't have yet your Wiki login/password, please request them to support@kerlink.com (note that the
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"EUI" of one of your products will be required).
How to find the EUI"? Please look at the Wirnet iZeptoCell sticker placed on the top side of the case and
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scan the QR code.
For Kerlink Helium Hotspots customers, a public wiki page provides all relevant information about setup,
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onboarding, and troubleshooting. It can be accessed at:
For any Warranty or Maintenance related request (Trouble shooting, help ...)
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If purchased from a Distributor, please contact the distributor directly for Level1 support ͳ If purchased from
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Kerlink directly, please open an "Assistance Request" via our ticketing tool called OTRS (Open-source Ticket
Request System)
If you don't have yet your OTRS login/password, please request them to support@kerlink.com (note that
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the Product Id or any serial number of one of your products will be required).
Access to Kerlink "Technical Support team" for Maintenance Services is conditioned to a valid Maintenance
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contract.
For additional information or if you need any assistance to use the product, please contact your reseller. You can
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also find more information here:
https://www.kerlink.com/customer-support/
2 Manufacturer
KERLINK
1 Rue Jacqueline Auriol
35235 Thorigné-Fouillard
France
Tel.: +33 (0)2 99 12 29 00 – Fax: +33 (0) 2 99 12 29 11
www.kerlink.com
V3.0 – 06/04/2022 | Page 2/12
Upon specific configuration, Wirnet™ iZeptoCell can be used as a Helium-
network compatible hotspot to mine HNT. To do so, it needs to be clearly
mentioned once ordered as it use a specific cryptographic private key, a
dedicated software, and Helium miner. If you have any doubt, please check
directly with your reseller to ensure it is Helium-network compatible. For
Helium-network onboarding, please go through Helium application or use
https://helium-onboarding.kerlink.com/
EUI
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https://wikikerlink.fr/helium
http://wikikerlink.fr/