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7
Problem handling
Step
1.
If the inserted hard drive does not turn on, check whether the power cable is properly plugged in and the central power switch
is switched on.
2.
If the USB connection is not established, check whether the USB cable is plugged in.
3.
If your USB is causing problems, check this:
a.
USB3 drivers that are supplied with the installation of an operating system are often not optimally matched to your mainboard.
If a USB connection does not work to your satisfaction, install the correct USB3 drivers. You can usually find them on the homepage
of the manufacturer of your mainboard, suitable for your operating system. If you do not find the USB3 drivers listed, install
all drivers that the manufacturer provides for your mainboard, suitable for your operating system.
b.
If you are using a PC card for your USB: please use the driver from the manufacturer of the PC card that is suitable for the
operating system you are using.
c.
The standby behavior of hard disks is usually controlled by the operating system. Often in the advanced power saving options.
If your hard drives shut down unusually quickly, check the settings there. PCs that use an SSD switch it off for a very short time
to save energy. With many operating systems, this switching off of data carriers affects all connected hard drives and can have a
disruptive effect. Turn off these techniques to find sources of error and correct the settings at a reasonable time.
d.
Some PCs use energy saving techniques on the USB interface. Devices with rechargeable batteries in particular like to save energy,
but this can have a disruptive effect. You can often find information about this in the energy saving options. Switch off these
techniques first to find sources of error. Then switch on the techniques one by one. Or please inquire with the service department
of your PC manufacturer if a USB interface shuts down unusually often and thus disrupts the operation of a USB multiple
hard disk housing.
4.
To prevent data loss, please pay attention to these instructions:
• Do not unplug a USB cable until you have performed a so-called "Unmounting", "Remove hardware safely",
"Eject", "Eject" or "Unmount the partition".
• Back up important data regularly so that there are at least two copies of important data.
• Only use the hard drives if everything works to your satisfaction. Drivers can be changed by software updates and unstable
USB connections can lead to data loss. Respond to changes in your operating system in good time.
5.
The power button switches the hard disk on with a short press and off again with a long press (approx. 3 seconds).
When you supply power to the device, e.g. by turning on the main switch on the back, all hard drives are initially switched off.
Once the enclosure is powered on and powered, a single bay can be powered on at any time with a short press. Even if no
hard drive is inserted. You cannot see the status of a bay if no hard drive is inserted. If the bay has been powered on and you then
insert a hard drive, the hard drive will be activated immediately. If you want to prevent this, as a precaution, press the switch for
about three seconds and switch off the shaft that may be switched on directly.
As soon as you have performed the "Safely remove hardware" action, the hard disk is removed from the file system by your
6.
operating system and switched to inactive. The LED then goes out. However, from the perspective of the case, the slot is still
switched on.If you want to use the hard disk again, it is not enough to press the button briefly, because the hard disk is still switched
on from the case's point of view. You have to turn off the slot by long pressing the switch and then turn it on again
by short pressing the switch.
Adress for RMA shipment:
FANTEC GmbH
Abteilung RMA/Service
Billwerder Billdeich 605B
21033 Hamburg
Declaration of Conformity:
We declare that the article complies with the provisions of Directive 1999/5 / EC.
http://www.fantec.de/unternehmen/bestimmungenrichtlinien/ce/
Typing errors, errors and modifications are subject to change.
© FANTEC GmbH, 2022 - All rights reserved.
www.fantec.de
service@fantec.de
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