Konica Minolta bizhub 368 Service Manual
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Konica Minolta bizhub 368 Service Manual

Konica Minolta bizhub 368 Service Manual

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SERVICE MANUAL
SECURITY FUNCTION
368/308
This Service Manual (Ver. 1.01) describes
bizhub 368/bizhub 308 (Version: G00-09)
2017. 2
Ver. 1.01

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Summary of Contents for Konica Minolta bizhub 368

  • Page 1 SERVICE MANUAL SECURITY FUNCTION 368/308 This Service Manual (Ver. 1.01) describes bizhub 368/bizhub 308 (Version: G00-09) 2017. 2 Ver. 1.01...

  • Page 2: Table Of Contents

    Security Function Ver. 1.01 Feb. 2017 CONTENTS Security function Overview ......................... 1 Compliance with the ISO15408 standard ..............1 Installation of the machine and steps to be performed before operation....1 Unpacking and setting up the machine..............1 3.1.1 Removing the machine ................. 1 3.1.2 Removing protective tape, packing and other shipping materials ....
  • Page 3 Security Function Ver. 1.01 Feb. 2017 7.2.1 Making and checking the service settings........... 13 7.2.2 Requests to the administrator ..............16 7.2.3 Functions disabled by the setting of Enhanced Security Mode....17 7.2.4 Functions whose settings are changed by Enhanced Security Mode ..17 Service Mode functions ..................
  • Page 4 Security Function Ver. 1.01 Feb. 2017 11.1.4 Setting procedure <Setting the FAX (circuit 1)> .......... 47 11.1.5 Setting procedure <Setting the FAX (circuit 2)> .......... 48...

  • Page 5: Overview

    Security Function Ver. 1.01 Feb. 2017 1. Overview Overview This Service Manual contains the essential operating procedures and precautions for using the security functions. Compliance with the ISO15408 standard This machine has an enhanced security function: Set the Enhanced Security Mode, in Administrator Settings, to [ON].

  • Page 6: Installing The Toner Cartridge

    3. Installation of the machine and steps to be Security Function Ver. 1.01 Feb. 2017 performed before operation 3.1.3 Installing the toner cartridge Since a cartridge is not supplied with the machine, purchase toner cartridge separately. 1. Shake the toner cartridge up and down and left to right 5 to 10 times respectively. Shake the cartridge adequately.

  • Page 7: Performing Non-Image Area Erase Check

    3. Installation of the machine and steps to be Security Function Ver. 1.01 Feb. 2017 performed before operation 3.1.9 Performing Non-Image Area Erase Check Perform the below at the site where customer uses the machine. 1. Touch these keys in this order: [Service Mode] → [Machine] → [Non-Image Area Erase Check].

  • Page 8: Affixing The Paper Size Label

    3. Installation of the machine and steps to be Security Function Ver. 1.01 Feb. 2017 performed before operation 5. Select the function to be used as follows: [Forward] → [Detail Settings] → [PING Confir- mation], and make the operation check of TCP/IP. After completing all the steps, take a sample copy, and confirm the image.

  • Page 9: Checking For Parts Mounted On The Machine

    3. Installation of the machine and steps to be Security Function Ver. 1.01 Feb. 2017 performed before operation 3.1.18 Checking for parts mounted on the machine 1. Check that the part numbers of the MFP board and the eMMC board are as specified below.

  • Page 10: Software Switch Setting

    3. Installation of the machine and steps to be Security Function Ver. 1.01 Feb. 2017 performed before operation 3.1.21 Software Switch Setting NOTE • This setting always creates the common name of a device certificate in a form as “DNS Host Name + DNS default domain name”. 1.

  • Page 11: Precautions For Operation Control

    Security Function Ver. 1.01 Feb. 2017 4. Precautions for operation control Precautions for operation control A. Requirements of the service engineer The service engineer should take full responsibility for controlling the machine during his or her procedures for setting up and servicing the machine so that no improper operations are performed.
  • Page 12 Security Function Ver. 1.01 Feb. 2017 4. Precautions for operation control The following lists the manuals compatible with bizhub 368/bizhub 308 (Version: G00-09). • bizhub 558/458/368/308 User’s Guide Ver. 1.00 A9HJ-9590BA-00 • bizhub 368/308 User’s Guide Security Operations 2017. 2 Ver. 1.01 •...

  • Page 13: Checking The Firmware Version Number

    [CE Authentication] as accessed through [Service Mode] → [Enhanced Security]. A9HJS1E001DA NOTE • The CE password entered is displayed as “✱.” • NEVER forget the CE password. When forgetting the CE password, call responsi- ble person of KONICA MINOLTA (hereafter called KM).
  • Page 14 Security Function Ver. 1.01 Feb. 2017 6. Accessing the Service Mode • If a wrong CE password has been entered, no further entry can be made for 5 sec. Wait, therefore, for at least 5 sec. before attempting to enter the correct CE pass- word.

  • Page 15: Access Lock Of Service Mode

    Security Function Ver. 1.01 Feb. 2017 6. Accessing the Service Mode Access lock of Service Mode • Use the following procedure to release the access lock state of the Service Mode. Releasing the access lock state will also clear the illegal access count reached in CE authentication.

  • Page 16: Enhancing The Security Function

    Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function Enhancing the security function • Perform the Enhanced Security Mode procedures while making checks of installation checklist in User’s Guide [Security Operations]. • To make the Enhanced Security Mode, service settings must first be made. Make the necessary service settings and check that they have been correctly made.

  • Page 17: Security Enhancing Procedure

    Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function Security enhancing procedure 7.2.1 Making and checking the service settings 1. Call the Service Mode to the screen. See P.9 2. Press the following keys in this order to display the Enhanced Security screen: Stop →...
  • Page 18 Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function 6. The default setting is “9272927292729272.” Using the keyboard shown on the display, enter “9272927292729272” in Current Password and touch [END]. A9HJS1E006DA 7. From the keyboard shown on the display, enter a new password and touch [END]. NOTE •...
  • Page 19 Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function A9HJS1E007DA 8. Type the new CE password again and touch [END]. 9. Touch [System 2]. 10. Touch [HDD] and check that [Installed] is selected. A9HJS1E009DA...

  • Page 20: Requests To The Administrator

    Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function 11. Touch [END]. 12. Press the Reset key. 13. Press the following keys in this order to display the Billing Setting screen: Stop → 9 A9HJS1E010DA 14. Touch [Management Function Choice]. 15.

  • Page 21: Functions Disabled By The Setting Of Enhanced Security Mode

    Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function User Authentication Check that [Authenticate] (External sever type is [OFF] “Active Directory” only) is set. Check that the registration of the self-certificate is No setting performed to perform SSL communication Enhanced Security Mode Set to [ON].
  • Page 22 Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function When Enhanced Security mode is set to Function Name Default Setting [ON] Confidential Document Access Mode1 Mode 2 (not to be changed) Method * In association with Prohibited Functions •...
  • Page 23 Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function When Enhanced Security mode is set to Function Name Default Setting [ON] Initialize (Network Settings) Enabled Restrict (not to be changed) • To clear the network related settings. Image Log Transfer Settings OFF (not to be changed) •...
  • Page 24 Security Function Ver. 1.01 Feb. 2017 7. Enhancing the security function When Enhanced Security mode is set to Function Name Default Setting [ON] HDD backup data Settings Restrict Restrict (not be changed) • Set whether to permit our ser- vice representative to back up or restore the hard disk on this machine.

  • Page 25: Service Mode Functions

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Service Mode functions • The Service Mode is used to set various service functions. Firmware Version • This function is used to display the firmware version information of the machine. When the Enhanced Security Mode settings are to be made, this function should be used to check the MFP Card Version against the security authentication version.

  • Page 26: Ce Authentication Function

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions CE Authentication function • The service engineer uses a CE password for verifying his or her identity as service engi- neer, as he or she attempts to use the functions available from the Service Mode. Spe- cific keys must first be entered before carrying out this authentication procedure.

  • Page 27: Administrator Password Function

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Administrator Password function • This function is used when the administrator sets the administrator password. It also allows a new administrator password to be set without requiring the entry of the currently set administrator password.
  • Page 28 Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions 4. Enter the default value “1234567812345678” as the new password from the keyboard on the screen. Then, touch [END]. NOTE • Use the default value “1234567812345678” as the password used only temporarily. A9HJS1E013DA 5.

  • Page 29: Ce Password Function

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions CE Password function • The CE password function is used to change the CE password to call the Service Mode to the screen. 8.4.1 Setting the CE password 1. Call the Service Mode to the screen. See P.9 2.
  • Page 30 Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions • When “ON” is set for Enhanced Security Mode, the machine is set into an access lock state if a wrong CE password is entered a predetermined number of times. Then, access to the Service Mode cannot be made until the access lock state is released.
  • Page 31 Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions • NEVER forget the CE password. When forgetting the CE password, call responsi- ble person of KM. A9HJS1E007DA 6. Retype the new CE password and touch [END]. NOTE • If there is a mismatch in the CE password between that typed first and that just typed, the machine displays a message telling that the CE password entered is wrong.

  • Page 32: Initialization Function

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Initialization function • The initialization function resets the current settings for various functions to the default values. • Since all subsequent data will be cleared, execute “Data Clear” function with care. Once Data Clear has been executed, be sure to again designate the settings of items whose data has been cleared.
  • Page 33 Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Item Details SSL certificate Deletes the currently set SSL certificate. (PageScope Web Connection) SSL encryption strength Deletes the SSL certificate to thereby clear the SSL encryption (PageScope Web Connection) strength. Clearing the network setting Network settings are cleared at PageScope Web Connection.

  • Page 34: Initialize Method

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions 8.5.1 Initialize method 1. Call the Service Mode to the screen. See P.9 2. Touch [System 1]. 3. Touch [Initialization]. 4. Select [Clear All Data] or the clear item in [Clear Individual Data] and press the Start key.

  • Page 35: Hdd Format

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions HDD Format • Do not perform HDD format carelessly, as performing HDD format clears the fol- lowing data. Whenever HDD format is executed, be sure to make the settings again for the types of data that have been reset.

  • Page 36: Hdd Format Execution Procedure

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions 8.6.1 HDD format execution procedure 1. Call the Service Mode to the screen. See P.9 2. Touch [State Confirmation]. 3. Touch [Memory/Storage Adjustment]. 4. Touch [↓]. 5. Touch [Format]. 6. Touch [Physical Format] or [Logical Format] and press the Start key. A9HJS1E015DA 7.

  • Page 37: Hdd Installation Setting

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions HDD installation setting • HDD installation setting sets whether the hard disk is installed or not. • Changing the HDD installation setting from “Installed” to “Not Installed” will clear the following types of data. Do not do that carelessly. If the HDD installation setting is made again, be sure to make the settings again for those that have been changed.

  • Page 38: Operation Ban Release Time Setting

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Operation ban release time setting • This function is used to set the period of time to be elapsed before the access lock state is released. • When the access lock release operation is performed, the machine measures the period of time set with this function and releases the access lock state after the lapse of the set period of time.

  • Page 39: Administrator Unlocking Function

    Security Function Ver. 1.01 Feb. 2017 8. Service Mode functions Administrator Unlocking function • When Administrator authentication using the Administrator password is set into an access lock state, this function may be used to release the access lock state. • The access lock state for the Administrator password authentication can generally be released by turning OFF and ON the main power switch and upon the lapse of the period of time to be elapsed before the access lock state is released.

  • Page 40: Overwrite All Data Function

    Security Function Ver. 1.01 Feb. 2017 9. Overwrite All Data function Overwrite All Data function • The Overwrite All Data function overwrites and deletes all data saved in all areas of the HDD and resets all passwords stored in the memory region on the MFP board or the eMMC board to the default settings.
  • Page 41 Security Function Ver. 1.01 Feb. 2017 9. Overwrite All Data function Item Contents Image Data File The following data is deleted: • Image files other than secure print documents, ID & print files and user box files • Data files left in the HDD data space, used as image files and not deleted through the general deletion operation •...

  • Page 42: 10. Firmware Rewriting

    Right click the acquired exe file to display the property screen. Select [Digital Signatures] → [Details] → [General], check that Konica Minolta, Inc. is dis- played in Name of the signer field; and select [View Certificate] → [General], check that the signing time is within the validated date of the certificate.
  • Page 43 Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting NOTE • More than one firmware data with a single model can be stored in the USB mem- ory. In this case, copy the firmware data to the USB memory according to the following procedures.
  • Page 44 Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting NOTE • USB memory must be connected with the main power switch off. 5. Turn ON the main power switch while pressing the Stop key. NOTE • When [Administrator Settings] → [Security Settings] → [USB Connection Permis- sion setting] →...
  • Page 45 Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting 9. On the Language Select screen, select a language to be displayed on the LCD area of the control panel, then touch [Fix]. A9HJS1E022DA NOTE • The language selected on this screen is displayed on the Language Selection screen of Utility.

  • Page 46: Action When Data Transfer Fails

    Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting 10.2.3 Action when data transfer fails • If “NG” appears on the control panel, indicating that rewriting has been unsuccessful (in which case the Start key lights up red), take the following steps. 1.

  • Page 47: Entering The Machine Type Information

    Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting 10.2.4 Entering the machine type information • When MFP board is replaced, it is necessary to enter the machine type information. • Refer to the following procedures to enter the machine type information. A.
  • Page 48 Security Function Ver. 1.01 Feb. 2017 10. Firmware rewriting 4. Enter [Machine] and [Type] information according to the following table. Then touch [Fix]. A9HJS1C023DA First four digits of the serial number A9HJ A9HK [Machine] [Type] 5. Touch [OK], and turn OFF the main power switch.

  • Page 49: 11. Fax Function

    Security Function Ver. 1.01 Feb. 2017 11. FAX function 11. FAX function NOTE • When the user use the machine with the facsimile function, it is necessary to install and setting the optional FAX kit FK-514 properly by the service engineer. 11.1 Installing/setting procedure of the FAX kit 11.1.1 Install procedure...

  • Page 50: Affixing The Labels

    Security Function Ver. 1.01 Feb. 2017 11. FAX function b) Remove the knockout from the rear right cover using nippers. c) Route the modular cable through the three wire saddles. d) Route the cable through the notch and attach the rear right cover. (Two screws) B.
  • Page 51 Security Function Ver. 1.01 Feb. 2017 11. FAX function 11.1.4 Setting procedure <Setting the FAX (circuit 1)> A. Setting the FAX 1. Plug the power cord into the power outlet and turn ON the power switch. 2. Display the Service Mode screen. 3.
  • Page 52 Security Function Ver. 1.01 Feb. 2017 11. FAX function 18. Touch “Yes.” 19. Touch “END.” 20. Touch “Exit” on the Service Mode screen. 21. Perform the sending and receiving tests between the Machine and either the store which offers the service or the local retailer, to check that it can be operated normally. B.
  • Page 53 Security Function Ver. 1.01 Feb. 2017 11. FAX function B. Caution when performing dial transfer After setting the country code, dialing operations may be selected after the switchboard dial tone is detected depending on the destination. In this case, depending on the switchboard connected to the machine and the type of dial tone received from the switchboard, dialing operations may not be available.
  • Page 54 © 2017 KONICA MINOLTA, INC. Use of this manual should be strictly supervised to DDA9HJ-A-SE1 avoid disclosure of confidential information.

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