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13.2: Authorized Service
To maintain the product warranty, only authorized service personnel
are permitted to perform service on Deka Ready Power products.
Tampering with warranty seals by non-authorized persons will result
in the loss of product warranty coverage. Only authorized replacement
parts are permitted to be used during Ready Power service.
Contact the local Deka Ready Power service provider for service
support.
13.3: Non-Warrantied Service Examples
The following circumstances are not considered manufacturing defects
and are not covered under warranty. For specific questions regarding
warranty service, contact the local Deka Ready Power representative.
13.3.1 Over-Discharge
Over-Discharge is defined as discharging the battery past 0% as read
on the UIM/BDI, truck display (CAN integrated systems) or the PC based
service tool.
To prevent further discharge, and potential damage, the battery will
shut down and stop powering the forklift truck once reaching 0% state
of charge (SOC). The operator will be able to power the battery back on
3 more times with a maximum time limit of 2 minutes per run to allow
the lift equipment to be driven to a charger.
If the Deka Ready Power requires service due to discharging below 0%
SOC, including storing the battery without periodic charging (refer to
section 10), it will not be considered warrantable.
13.3.2 Drive Off While on Charge
If installed and operated correctly, the Deka Ready Power battery has
safety measures to help reduce the possibility of forklift "drive-away"
incidents while connected to a charger. Damage may result due to in-
correct installation or modification of these safety measures. Even with
safety measures in place, it is still the responsibility of the operator
to make sure the charger is safely disconnected from the battery and
cables stored properly before driving away. We cannot be responsible
for any damage resulting from operator negligence.
13.3.3 Normal Wear Items
The parts listed below are considered normal wear items meaning
these parts may need to be replaced throughout the life of the battery
during regular maintenance. These parts are warrantied to be free from
workmanship and material defect for a period of 1 year after battery
commissioning.
• Battery DC cables (charge or truck power)
• Accessories (UIM, BDI and their associated cables)
• External electrical harnesses on the battery
• Diagnostic equipment and harnesses
13.3.4 Customer Abuse
Damage due to improper installation or operations are not covered
under the Deka Ready Power Warranty. This includes, but is not limited
to, cut or pinched cables, damaged accessories, failure to balance cells
at required intervals, improperly secured UIM/BDI, and reverse polarity
cable connection damage.
The operator is responsible for safe operating and proper usage of the
battery, accessories, and charger.
14: Replacement/Recycling/Disposal
14.1 Replacement
Contact your local Deka Ready Power Representative for
pack replacement.
14.2 Recycling and Disposal
Recycle or dispose the contents/container in accordance with local/
regional/national/international regulations.
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