Table of Contents
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Troubleshooting
Problem Type
Video
Audio
Hall Technologies
August 7, 2023
Problem
Options
Confirm the HDMI input on the display is correctly selected
Confirm the connected source is sending video to the HT-EUROPA (verify
No Video on Display
the connected laptop is in duplicate or extend mode)
Confirm the correct source is selected on HT-EUROPA
Confirm audio mute on each HDMI output is not enabled
No Audio on HDMI
Confirm HT-EUROPA is selected as the desired speaker output in the
OUTPUT1 or HDMI
laptop by clicking on the speaker icon to open the audio output
OUTPUT2
Confirm source is playing audio (PC not muted) and turned up
No Audio on SPDIF or
Confirm same steps with HDMI OUTPUT as noted above but with Audio
3.5mm on OUTPUT1
De-embed mute not enabled
Confirm same steps with HDMI OUTPUT as noted above but with Audio
No Audio on SPDIF on
De-embed mute not enabled
OUPTUT2
Confirm dip switch is in the correct De-embedded position and not ARC
Page 16 of 18
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