Troubleshooting; Contacting Hall Technologies - Hall Technologies HSM-44-UHD User Manual

HSM-44-UHD

8.0 Troubleshooting

There are no field serviceable parts or circuits in the device. If you think the
device is malfunctioning (or have no connectivity), please try to use the
following methods for troubleshooting:
•
Try Rebooting the device by cycling the input power.
•
Restore factory defaults (FD command) using the RS-232, Telnet or WebGUI
interface.
8.1 Contacting Hall Technologies
If you determine that your Matrix Switch is malfunctioning, do not attempt to
repair the unit.
Instead contact Hall Technologies Technical Support at 800-959-6439 or via
email at support@halltechav.com.
To return the unit to Hall Technologies you must first get a Return
Authorization (RMA) number.
Package the unit carefully, if returning.
We recommend using the original container the product came in.
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