Compaq ARMADA 6500 Manual page 20

Solving Ethernet Network Problems
Problem
When turned on, the
computer does not detect
the network.
After installing network
drivers, the computer
does not detect network
interface.
Diagnostics reports a
failure.
Possible Cause
The computer is not
connected to the Ethernet
network.
Suspend was initiated.
The network driver fails to
load during system
initialization.
If using a network interface
card connected to a parallel
port, the port has been
disabled.
Suspend was initiated.
The cable is not securely
connected to the network
connector on the Ethernet
network.
There is a problem with the
cable or a device at the
other end of the cable.
Possible hardware failure.
Troubleshooting
Solution(s)
Connect the computer to
the Ethernet network. Refer
to Chapter 3 for procedures.
Exit Suspend
Windows 95 or later:
Å
Restart the computer by
Å
clicking Start Shut Down
Restart the Computer.
Windows NT: Click Start
Shut Down. Power the
computer back on.
Ensure that network drivers
are loaded and that the drive
path is correct.
Enable the parallel port.
Restart the computer. Press
F10 immediately when the
cursor moves to the top-right
side of the screen.
Exit Suspend.
Windows 95 or later:
Restart the computer by Å
Å
clicking Start Shut Down
Restart the Computer.
Windows NT: Click Å
Start Shut Down. Power
computer back on.
Ensure that the cable is
securely connected to the
proper network connector
on the Ethernet network.
Ensure that the cable and
device at the other end of
the network connection are
operating properly.
Contact Customer Support
or your service provider.
Refer to "Worldwide
Telephone Numbers" in this
appendix.
Å
A-5