Information Codes - Samsung WW11BB944DGM User Manual

Problem
Leaks water.
Has odours.
No bubbles are seen
(Bubble models only).
A message appears on
the display to alert that
dispenser is open.
Increased time of
washing.
If a problem persists, contact a service center. The number of the service center is on the label attached to
the product.

Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table
below and try the suggestions.
Code
Clean drain filter
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• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to
the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Check the drain hose.
- Make sure the end of the drain hose is not placed on the floor.
- Make sure the drain hose is not clogged.
• Check if there is something stuck between the door and the diaphragm.
- If there is something stuck between the door and the diaphragm, it
may cause a leak or damage to the diaphragm.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
• You may not be able to see bubbles if there is too much items in the drum.
• Severely contaminated laundry may not generate bubbles.
• Check if the detergent drawer is closed properly.
- Open the detergent drawer and close it again. Make sure it's closed
properly.
• The actual washing time may differ from the estimated time initially
displayed on the control panel upon cycle selection.
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre
Action
Action
English 59
2022-10-05 12:14:51