Samsung WW11BB904AGBS2 User Manual
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Samsung WW11BB904AGBS2 User Manual

Samsung WW11BB904AGBS2 User Manual

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Washing Machine
User manual
WW1*B*******
Untitled-1 1
2022-09-28
3:07:19

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Summary of Contents for Samsung WW11BB904AGBS2

  • Page 1 Washing Machine User manual WW1*B******* Untitled-1 1 2022-09-28 3:07:19...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Instructions about the WEEE Installation What’s included Installation requirements Step-by-step installation Before you start Initial setup...
  • Page 3 Maintenance Drum Clean+/Drum Clean Emergency drain Cleaning Defrosting your washing machine Care against an extended time of disuse Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Spare parts guarantee Specification sheet Contact information QUESTIONS OR COMMENTS? English 3 Untitled-1 3 2022-09-28 3:07:20...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

  • Page 6: Critical Installation Warnings

    Safety information 9. This appliance is intended to be used in household only and it is not intended to be used such as: ‒ staff kitchen areas in shops, offices and other working environments; ‒ farm houses; ‒ by clients in hotels, motels and other residential type environments; ‒...

  • Page 7: Installation Cautions

    Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions.

  • Page 8: Critical Usage Warnings

    Safety information Critical usage warnings WARNING If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest service centre. • Do not touch the power plug with wet hands. • Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately and contact your nearest service centre.

  • Page 9: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power cord and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 10 Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 11 Also, do not allow children to play around the washing machine or touch the door glass. • This may result in burns. Do not insert your hand into the detergent drawer. • This may result in injury as your hand may be caught by the detergent input device. Remove the liquid detergent guide (applicable models only) when using powdered detergent.

  • Page 12: Critical Cleaning Warnings

    Safety information Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions. • This may result in discolouration or fabric damage. Take care that children’s fingers are not caught in the door when you close it. •...

  • Page 13: Instructions About The Weee

    This product and its electronic accessories should not be mixed with other commercial wastes for disposal. For information on Samsung’s environmental commitments and product regulatory obligations, e.g. REACH, WEEE or Batteries, visit our sustainability page available via www.samsung.com...

  • Page 14: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer...
  • Page 15 Spanner Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent guide (applicable models only) Check valve (only supplied to some models) Accessories (not supplied) • Stacking kit: SKK-SS* Staking kit is required to stack a dryer on a washing machine. NOTE •...

  • Page 16: Installation Requirements

    • Improperly connected grounding conductors may cause electric shock. Drain Samsung recommends a standpipe 60-90 cm high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
  • Page 17 Flooring Alcove installation For best performance, the washing machine must Minimum clearance for stable operation: be installed on a solid floor. Wood floors may need Sides 25 mm to be reinforced to minimise vibration and/or 25 mm unbalanced loads. Carpeting and soft tile surfaces Rear 50 mm do not resist vibration well and may cause the...

  • Page 18: Step-By-Step Installation

    Installation Step-by-step installation NOTE While unpacking the washing machine, lift the washing machine from the foam base. Make sure the drum support was removed from the bottom of the washing machine. STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation •...
  • Page 19 STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts. NOTE Number of shipping bolts may differ depending on the model. WARNING • Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. •...
  • Page 20 Installation STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet. 3. When levelling is complete, tighten the nuts using the spanner.
  • Page 21 CAUTION Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving or generating noise due to vibration. Then, check if the washing machine is rocking. If the washing machine is not rocking, tighten the nuts. STEP 4 Connect the water hose The provided water hose may differ depending on the model.
  • Page 22 If there is a water leak, stop operating the washing machine and disconnect it from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
  • Page 23 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the “Connecting to a threaded water tap”...
  • Page 24 Installation Check valve (applicable models only) Before connecting the water hose to a water tap, connect the supplied check valve to the water tap and then connect the water hose. Aqua stop hose (applicable models only) The aqua stop hose alerts users of a risk of water leaks.
  • Page 25 STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed between 60 cm and 90 cm (*) above from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).
  • Page 26 Installation In a sink drain pipe branch The drain pipe branch must be above the sink siphon so that the end of the hose is at least 60 cm above the ground. (*) : 60 cm CAUTION Remove the lid on the sink drain pipe branch before connecting the drain pipe to it.

  • Page 27: Before You Start

    Before you start NOTE Before doing your laundry for the first time, you must run a complete wash cycle without any items in the drum. Initial setup • When you turn on the washing machine for the first time, the screen shows the initial setup process. Follow the on-screen instructions to complete it.

  • Page 28: Laundry Guidelines

    Before you start Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria: • Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon. • colour: Separate whites from colours. • Size: Mixing different sized items together in the drum improves the washing performance. •...
  • Page 29 STEP 5 Determine the load capacity Do not overload the washing machine. Overloading may cause the washing machine to not wash properly. For the load capacity for the type of clothing, see page 38. NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced.
  • Page 30 Before you start Laundry capsules To get the best results from using laundry capsules, please follow these instructions. 1. Put the capsule in the bottom of the empty drum towards the rear. 2. Put the laundry in the drum on top of the capsule. CAUTION For cycles using cold water or cycles that complete in less than one hour, the capsule may not dissolve completely.

  • Page 31: Detergent Recommendation

    Detergent recommendation The recommendations apply to the temperature ranges given in the cycle chart. Recommended Liquid detergent only   – Not recommended Powder detergent only  Detergent Cycle Temp. (°C) Delicates and Universal Specialist woollens Eco 40-60 40~60  AI Wash (applicable models ...

  • Page 32: Detergent Drawer Guidelines

    Before you start Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the preliminary wash. Prewash compartment: Apply prewash detergent. Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers.
  • Page 33 To apply washing agents to the manual dispenser 1. Slide open the detergent drawer. 2. Apply laundry detergent to the main-wash compartment as instructed or recommended by the manufacturer. To use liquid detergent, see page 34. Do not exceed the max line (A) when adding detergent.
  • Page 34 Before you start CAUTION • Do not apply powder detergent to the liquid detergent guide. • Concentrated fabric softener must be diluted with water before applied. • Do not apply main-wash detergent to the softener compartment. To use liquid detergent (applicable models only) First insert the provided liquid detergent guide in main-wash compartment.

  • Page 35: Operations

    Operations NOTE The cycle and function names that appeared in this manual may differ from your product. Control panel WW**B*7*****, WW**B*5***** WW**B*9***** Tap to turn the washing machine on or off. • If you do not manipulate the control panel for 10 minutes after the washing machine is turned on, the washing machine automatically turns off.
  • Page 36 Operations The display shows current cycle information and estimated time remaining, or an information message when a problem occurs. 04 Display NOTE The actual washing time may differ from the estimated time initially displayed on the control panel upon cycle selection. 05 OK Tap to confirm your selection of function or setting.

  • Page 37: Operating A Cycle

    Operating a cycle WW**B*7*****, WW**B*5***** WW**B*9***** 1. Tap turn on the washing machine. 2. Turn the Navigation dial to select the cycle you want. For more information on Cycle overview, see page 38. 3. Tap , or to change the default cycle settings. 4.

  • Page 38: Cycle Overview

    Operations Cycle overview Cycle Description Max load (kg) • For cleaning normally soiled cotton items which are declared to be washable at 40 °C or 60 °C, together in the Eco 40-60 same cycle. This cycle is used to assess the compliance with the EU Ecodesign legislation.
  • Page 39 Cycle Description Max load (kg) • Cotton and linen fabric which have been in direct contact with the skin, such as underwear. • For optimum hygiene results select a temperature of 60 °C Hygiene Steam or above. • Steam cycles feature allergy care and bacteria elimination (sterilize).

  • Page 40: Options

    Operations Cycle Description Max load (kg) • Cleans the drum by removing dirt and bacteria from it. • Perform once every 40 washes with no detergent or bleach Drum Clean (applicable applied. Notification message appears after every 40 models only) washes.
  • Page 41 Bubble Soak This function helps remove a wide variety of stubborn stains. With Bubble Soak selected, laundry is thoroughly soaked in water bubbles for effective washing. 1. Select a cycle and change the cycle settings as necessary. 2. Tap 3. Turn the Navigation dial to select Bubble Soak, and then tap Bubble Soak is available with and adds up to 30 minutes to these cycles: Cotton, Super Speed, Synthetics, Towels, Bedding, Shirts, Hygiene Steam, Activewear, Denim, Baby care, Silent Wash, Mixed load, and Cloudy day...
  • Page 42 Operations Delay End You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour or 10 minutes increments). The hour displayed indicates the time the wash will finish.

  • Page 43: Settings

    Settings Using Settings 1. Tap and hold for 3 seconds. 2. Turn the Navigation dial and select the desired system setting, and then tap 3. Tap to change or run the selected setting. NOTE To return to the main screen, tap again or turn the Navigation dial to select Back and tap AI Pattern This function saves frequently used cycles and settings.
  • Page 44 Operations Wi-Fi You can turn the washing machine's Wi-Fi on or off. 1. Tap and hold for 3 seconds. 2. Turn the Navigation dial to select Wi-Fi, and then tap 3. Tap to select On or Off. The washing machine's Wi-Fi is off as a factory default setting. However, the washing machine's Wi-Fi turns on automatically when you turn on the washing machine for the first time.

  • Page 45: Special Features

    Special features Smart control (applicable models only) You can connect to the SmartThings app and control your washing machine remotely. Connecting your washing machine 1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS). 2. Tap to turn on the washing machine.

  • Page 46: Smartthings

    You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in. To register your appliance to SmartThings 1.

  • Page 47: Open Source Announcement

    (Please use the “Inquiry” menu.) It is also possible to obtain the complete corresponding source code in a physical medium such as a CD- ROM;...

  • Page 48: Maintenance

    Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Drum Clean+/Drum Clean Perform this cycle regularly to clean the drum by removing bacteria from it. This cycle heats the water between 60 °C and 70 °C, and it also removes accumulated dirt from the rubber door gasket. 1.

  • Page 49: Emergency Drain

    Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Open the filter cover (A). TYPE 1: Gently press the top area of the filter cover (A) to open.

  • Page 50: Cleaning

    Maintenance Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord.
  • Page 51 Debris filter It is advisable to clean the debris filter every 2 months to prevent its clogging. A clogged debris filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum. See the Emergency drain section.
  • Page 52 Maintenance Detergent drawer 1. While holding down the release lever (A) inside the drawer, slide open the drawer. 2. Remove the release lever and the liquid detergent guide from the drawer. 3. Clean the drawer components in flowing water using a soft brush. 4.

  • Page 53: Defrosting Your Washing Machine

    Defrosting your washing machine The washing machine may freeze when it drops below 0 °C. 1. Turn off the washing machine, and unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3. Disconnect the water hose, and soak it in warm water. 4.

  • Page 54: Troubleshooting

    Troubleshooting If there is any problem, check the information message on the LCD screen and follow the on-screen instructions. If the problem persists, please contact the service center. Checkpoints If you encounter a problem with the washing machine, first check the table below and try these suggestions.
  • Page 55 Problem Action • Make sure the washing machine is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washing machine. • Make sure the shipping bolts are removed. •...
  • Page 56 Troubleshooting Problem Action • Make sure you use the recommended types of detergent as appropriate. • Use high efficiency (HE) detergent to prevent oversudsing. Excessive suds. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. •...
  • Page 57 Problem Action • Make sure the door is properly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. Leaks water.

  • Page 58: Information Codes

    Troubleshooting Information codes If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Water is not draining. • Make sure the drain hose is not frozen or clogged. •...
  • Page 59 Action Water has overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. Check the drain hose. • Make sure the end of the drain hose is not placed on the floor.
  • Page 60 The Main Door lock/unlock is not working properly. • Turn the machine off, and restart the cycle. • If the information code remains, contact a customer service centre. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-1 60...

  • Page 61: Specifications

    Specifications Fabric care chart Bleaching The following symbols provide garment care direction. The Clothing care labels include Any bleach allowed. symbols for drying, bleaching, drying and ironing, or dry cleaning when necessary. The use of Only oxygen bleach allowed. symbols ensures consistency among garment Do not bleach.

  • Page 62: Protecting The Environment

    Specifications Ironing Professional dry-cleaning in hydrocarbons (heavy benzines) with Iron at maximum sole plate normal process. temperature of 200 °C. Professional dry-cleaning in Iron at maximum sole plate hydrocarbons (heavy benzines) with temperature of 150 °C. gentle process. Iron at maximum sole plate temperature of 110 °C.

  • Page 63: Spare Parts Guarantee

    • Door, door hinges and seals, other seals, door locking assembly, and plastic peripherals such as detergent dispensers. • Listed parts can be purchased at below website. http://www.samsung.com/support Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
  • Page 64 Specifications Type Front loading washing machine Model name WW1*B******* A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 600 mm D (Depth+Door frame thickness) 630 mm 1080 mm Water pressure 50-1000 kPa 73.0 kg (WW**BB****G*) Net weight 72.0 kg (WW**BB****T* , WW**BB****A*) Washing and Maximum load capacity 11.0 kg...
  • Page 65 Indicative information (According to EU 2019/2023) (WW********* models only) Energy Water Maximum Remaining Program Time Spinning Temperature Moisture Consumption Consumption Model Cycles Capacity (kg) Speed (RPM) (HH:MM) (°C) Content (%) (kWh/Cycle) (L/cycle) 4:00 1.061 95.4 53.9 1400 Eco 40-60 3:00 0.542 59.2 53.9...
  • Page 66 Specifications EPREL information To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/****** where ****** is the product’s EPREL registration number. You can find the registration number on the rating label of your product. English Untitled-1 66 2022-09-28...

  • Page 67: Contact Information

    21629099 www.samsung.com/no/support DENMARK 707 019 70 www.samsung.com/dk/support FINLAND 030-6227 515 www.samsung.com/fi/support SWEDEN 0771-400 300 www.samsung.com/se/support AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support www.samsung.com/ch/support (German) SWITZERLAND 0800 726 786 www.samsung.com/ch_fr/support (French) HUNGARY 0680SAMSUNG (0680-726-7864) www.samsung.com/hu/support CZECH 800 - SAMSUNG (800-726786) www.samsung.com/cz/support...
  • Page 68 Luni - Vineri: 9 AM - 6 PM ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support 8009 4000 only from landline, toll CYPRUS free www.samsung.com/gr/support 80111-SAMSUNG (80111 726 7864) only from land line GREECE (+30) 210 6897691 from mobile and land line 801-172-678* lub +48 22 607-93-33* POLAND http://www.samsung.com/pl/support/ * (opłata według taryfy operatora)
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