Samsung WW12R64 Series User Manual
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Samsung WW12R64 Series User Manual

Samsung WW12R64 Series User Manual

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Washing Machine

User manual

WW12R64****
Untitled-1 1
2019-01-14
11:44:08

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Summary of Contents for Samsung WW12R64 Series

  • Page 1: Washing Machine

    Washing Machine User manual WW12R64**** Untitled-1 1 2019-01-14 11:44:08...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Instructions about the WEEE Installation What’s included Installation requirements Step-by-step installation Before you start Initial settings...
  • Page 3 Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Specification sheet Information of main washing programmes English 3 Untitled-1 3 2019-01-14 11:44:09...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.

  • Page 6: Critical Installation Warnings

    Safety information 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. 5. The new hose-sets supplied with the appliance are to be used and old hose-sets should not be reused.
  • Page 7 The appliance is heavy, therefore take care when lifting it. Plug the power cord into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord. • Sharing a wall socket with other appliances using a power strip or extending the power cord may result in electric shock or fire.

  • Page 8: Installation Cautions

    Safety information • This may result in electric shock or fire. Do not pull or excessively bend the power cord. Do not twist or tie the power cord. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.
  • Page 9 • Do not use a ventilating fan. • A spark may result in an explosion or fire. Do not let children play in or on the washing machine. In addition, when disposing of the appliance, remove the washing machine door lever. •...

  • Page 10: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power plug and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 11 Using the product for business purposes qualifies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 12 Safety information • Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or damage to the washing machine, walls, floor, or clothing due to abnormal vibrations. •...

  • Page 13: Critical Cleaning Warnings

    • If it hardens and accumulates inside the washing machine, it may result in problems with the product, discolouration, rust, or bad odours. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net. •...

  • Page 14: Instructions About The Weee

    Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal. For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH visit: samsung.com/uk/aboutsamsung/ samsungelectronics/corporatecitizenship/data_corner.html English...

  • Page 15: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer...
  • Page 16 Installation Spanner Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent container (applicable models only) (applicable models only) NOTE Bolt caps: The provided number (3 to 6) of bolt caps depends on the model. English Untitled-1 16 2019-01-14 11:44:14...

  • Page 17: Installation Requirements

    • Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water Drain pipes. Samsung recommends a standpipe 60-90 • Improperly connected grounding cm high. The drain hose must be connected conductors may cause electric shock. through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
  • Page 18 Installation Flooring Alcove installation For best performance, the washing Minimum clearance for stable operation: machine must be installed on a solid floor. Sides 25 mm Wood floors may need to be reinforced 25 mm to minimise vibration and/or unbalanced Rear 50 mm loads.

  • Page 19: Step-By-Step Installation

    Step-by-step installation STEP 1 Select a location Location requirements: • A solid, level surface without carpeting or flooring that may obstruct ventilation • No direct sunlight • Adequate room for ventilation and wiring • Ambient temperature always higher than the freezing point (0 °C) •...
  • Page 20 Installation 3. Close all plastic bolt caps on the rear of the washing machine. CAUTION Do not remove the screw (A) that fixes the hose clip. WARNING Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. STEP 3 Adjust the levelling feet 1.
  • Page 21 If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap.
  • Page 22 Installation CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose. Connecting to a non-threaded water tap 1. Remove the adaptor (A) from the water hose (B). 2.
  • Page 23 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the “Connecting to a threaded water tap”...
  • Page 24 Installation Aqua stop hose (applicable models only) The aqua stop hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak. NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine. English Untitled-1 24 2019-01-14...
  • Page 25 STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor.
  • Page 26 Installation In a sink drain pipe branch The drain pipe branch mush be above the sink siphon so that the end of the hose is at least 24 in. (60 cm) above the ground. (*) : 24 in. (60 cm) CAUTION Do not put the drain hose in places of stagnant water or ponding.

  • Page 27: Before You Start

    Before you start Initial settings Run calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running calibration. 1. Power off, and then power on the washing machine. 2. Press and hold Temp. and Delay End simultaneously for 3 seconds to enter the Calibration mode.
  • Page 28 Before you start STEP 2 Empty pockets Empty all the pockets of your laundry items • Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out •...
  • Page 29 STEP 6 Add the correct detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Make sure to use the laundry detergent that is designed for automatic washing machines. NOTE •...
  • Page 30 Before you start Laundry capsules To get the best results from using laundry capsules, please follow these instructions. 1. Put the capsule in the bottom of the empty drum towards the rear. 2. Put the laundry in the drum on top of the capsule.

  • Page 31: Detergent Drawer Guidelines

    Detergent drawer guidelines The washing machine provides a three-compartment dispenser for prewash, main-wash, and softener. A. Prewash compartment: Add prewash detergent. B. Main-wash compartment: Add main- wash detergent, water softener, soaking detergent, bleach, and/or stain removers. C. Softener compartment: Add fabric softener.
  • Page 32 Before you start 3. Apply fabric softener to the softener compartment. Do not exceed the max line (A). 4. If you want to prewash, apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer. 5. Close the detergent drawer. English Untitled-1 32 2019-01-14...
  • Page 33 CAUTION • Do not apply powder detergent to the liquid detergent container. • Concentrated fabric softener must be diluted with water before applied. • Do not apply main-wash detergent to the softener compartment. To use liquid detergent manually (applicable models only) First insert the provided liquid detergent container in the main-wash compartment.

  • Page 34: Operations

    Operations Control panel Turn the dial to select a cycle. (For more information about wash 01 Cycle selector cycles, see page 37.) The display shows current cycle information and estimated time 02 Display remaining, or an information code if the washing machine needs to be checked.
  • Page 35 Press to activate/deactivate the Bubble Soak function. This function helps remove a wide variety of stubborn stains. • Bubble Soak helps remove a variety of stubborn stains. • With Bubble Soak selected, laundry is thoroughly soaked in 06 Bubble Soak water bubbles for effective washing.

  • Page 36: Simple Steps To Start

    Operations Simple steps to start 1. Press Power to turn on the washing machine. 2. Turn the Cycle selector to select a cycle. 3. Change the cycle settings (Temp., Rinse, and Spin) as necessary. 4. Select desired options as necessary. 5.

  • Page 37: Cycle Overview

    Cycle overview Standard cycles Cycle Description & Max load (kg) • For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the number COTTON of rinses are automatically adjusted according to the load. • Optimal performance with lower energy for cotton fabrics, bed linens, table linens, underwear, towels, or shirts.
  • Page 38 Operations Cycle Description & Max load (kg) • Specific for machine-washable wool for loads less than 2.0 kg. WOOL • The WOOL cycle features fine pulsating and soaking to protect the wool fibres from shrinkage/distortion. • A neutral detergent is recommended. •...

  • Page 39: Special Features

    Special features Delay End You can set the washing machine to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish. 1.
  • Page 40 Operations Alarm Off You can turn on or off the alarm sound. When the alarm is off, the melody of cycle completion and the power-off beep will not sound. However, the other sounds stay active. • Press and hold Rinse and Spin for 3 seconds to turn on or off the alarm. •...

  • Page 41: Maintenance

    Maintenance Keep the washing machine clean for best performance and to lengthen its life cycle. Eco drum clean Perform this cycle regularly to clean the drum and to remove bacteria from it. 1. Press Power to turn on the washing machine. 2.

  • Page 42: Smart Check

    Maintenance Smart Check To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the App Store, and install it on a mobile device featuring a camera function. The Smart Check function has been optimised for Galaxy & iPhone series (applicable models only).

  • Page 43: Emergency Drain

    Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Turn off the washing machine, and then unplug the power cord. 2. Open the filter cover (A) using a coin or thin metal object.

  • Page 44: Cleaning

    Maintenance Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord.
  • Page 45 Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2.
  • Page 46 Maintenance CAUTION • Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak. • Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak. Detergent drawer 1.
  • Page 47 4. Clean the drawer components in running water using a soft brush. 5. Clean the drawer recess using a soft brush. 6. Reinsert the liquid detergent container and the softener divider. 7. Slide the drawer inward to close it. NOTE To remove remaining detergent, run the RINSE+SPIN cycle with the drum empty.

  • Page 48: Recovery From Freezing

    Maintenance Recovery from freezing The washing machine may freeze when the temperature in its location drops below 0 °C. 1. Turn off the washing machine, and then unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3.

  • Page 49: Troubleshooting

    Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure the washing machine is plugged in. • Make sure the door is properly closed. • Make sure the water taps are open. •...
  • Page 50 Troubleshooting Problem Action • Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is Does not drain and/ closed.
  • Page 51 Problem Action • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press Start/Pause to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed.
  • Page 52 • Dry the washing machine interior after a cycle has finished. No bubbles are seen • Overloading may screen bubbles. (Bubbleshot models • Severely contaminated laundry may not generate bubbles. only). If a problem persists, contact a local Samsung service centre. English Untitled-1 52 2019-01-14 11:44:46...

  • Page 53: Information Codes

    • Make sure the door is properly closed. • Make sure laundry is not caught in the door. Water has overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. English 53 Untitled-1 53 2019-01-14 11:44:46...
  • Page 54 • If the information code remains, contact a customer service centre. The MEMS sensor is not working properly. • Turn the machine off, and restart the cycle. • If the information code remains, contact a local Samsung service centre. The Main Door lock/unlock is not working properly.
  • Page 55 • The machine operates normally without running the ECO DRUM CLEAN cycle. However, it is recommended to run the cycle for hygienic purposes. If any information code keeps appearing on the screen, contact a local Samsung service centre. English 55...

  • Page 56: Specifications

    Specifications Fabric care chart The following symbols provide garment care directions. The care labels include four symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary). The use of symbols ensures consistency among garment manufacturers of domestic and imported items.

  • Page 57: Protecting The Environment

    Protecting the environment • This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the door so that animals and small children cannot get trapped inside the appliance.

  • Page 58: Specification Sheet

    Specifications Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WW12R64**** A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 600 mm 680 mm 1120 mm Water pressure 50-800 kPa Net weight...
  • Page 59 According to Regulation (EU) No. 1061/2010 “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Samsung Model Name WW12R64**** Capacity 12.0 Energy Efficiency A+++ Annual energy consumption is based on 220 standard washing cycles for standard cotton course at 60 °C and 40 °C at full and partial load, and the consumption of...

  • Page 60: Information Of Main Washing Programmes

    Specifications Information of main washing programmes Program Residual Water Energy Capacity Model Course Temp (°C) Time Moisture Consumption Consumption (kg) (min) Content (%) (L/cycle) (kWh/Cycle) COTTON 0.23 0.57 WW12R64**** 0.63 COTTON 12.0 0.65 0.95 SYNTHETICS The values on the table have been measured under the conditions specified in Standard IEC60456/EN60456.
  • Page 61 Memo Untitled-1 61 2019-01-14 11:45:03...
  • Page 62 Memo Untitled-1 62 2019-01-14 11:45:03...
  • Page 63 Memo Untitled-1 63 2019-01-14 11:45:03...
  • Page 64 QUESTIONS OR COMMENTS? COUNTRY CALL OR VISIT US ONLINE AT FRANCE 01 48 63 00 00 www.samsung.com/fr/support DC68-04042B-00 Untitled-1 64 2019-01-14 11:45:04...

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