Eureka NER600 Instruction Manual page 30

FAQs
Fault description
Machine cannot shut
down
Left / right wheel
does not rotate or
gets stuck, triggering
an alarm Side brush
does not rotate
Rolling brush does not
rotate or gets stuck,
trigger an alarm
Abnormal noise from
the rolling brush
Abnormal laser radar
Front bumper fault
No water out
Machine goes in
circles
Treatment methods
– Move the main unit out of the charging dock,
and long press the power key for about 3s,
then withdraw you hand after the power
indicator begins to flash
– Turn over the main unit, press the red key
under the nameplate for 1s with a small
cleaning tool or pointed object
– Turn over the main unit, and turn the wheel
back and forth to check for foreign matters
– Clean the side brush regularly in hairy
environment
– Turn over the main unit, and turn the rolling
brush back and forth to check for foreign
matters
Note: Clean the rolling brush regularly in hairy
environment
– Turn over main unit, remove the rolling brush
cover and then the rolling brush, cleaning up
foreign matters entangled in the rolling brush
– Press around the radar house to verify whether
it will rebound, and whether there is a "click"
sound from switch closure
– Check for any foreign matters, and then
manually turn the radar slightly to see whether
it can rotate
– Wipe the radar with tissue
– Tap the front bumper to see whether it will
rebound smoothly, and check the bumper for
foreign matters around the front and bottom
– Wipe the radar with tissue
– Install the mopping plate and verify whether it
is in place
– Ensure the water tank has su˝cient w ater
– If the magnet in the mopping plate falls o˜ ,
please contact the service department for
plate replacement
– Turn over the main unit, check whether its
wheels rotate freely, and in case of any foreign
matters, clean them up immediately
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