Contacting Customer Service - Fontana Forni 8070-1PRO User Manual

Contacting Customer Service

Locate the serial number and model number on the rating plate at the oven's rear.
In the event of a claim, it is essential to have the following information readily available. We
recommend recording the information for
future reference:
Order number:

___________________________
Model name/number:

___________________________
Serial number:

___________________________
Date of purchase:

___________________________
Service Hours: Our customer service operates
from 8 am to 5 pm, Monday to Friday, Eastern
Standard Time (EST).
Support Outside Operating Hours: For urgent matters outside regular hours, leave a detailed
voicemail or mark emails as urgent. We'll address critical issues promptly.
Expected Response Time: Expect an email response or callback within 24 hours during our service
hours.
Attach Visuals for Faster Resolution: When emailing, attach relevant photos or videos to expedite
troubleshooting.
Online Resources and FAQs: Check our online resources before reaching out for quick answers.
_______________________________________________________________________
When servicing involves component installation, use authorized parts for warranty coverage.
If service is required, call Fontana Forni USA at (877) 842-9822
or email support@fontanaovens.com
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