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IPX-1100/IPX-1102/IPX-2200
4.4.2 IVR Prompts
Path: Telephony -> Audio Library -> IVR Prompts
To configure an IVR menu on Planet's IPX IPPBX system you'll first need to record your IVR prompts,
these IVR prompts will communicate with the callers about the menu options that they have e.g. press
one for sales.
Always be sure that the recorded IVR prompts will match the options to be set up in the IVR. If you
change your IVR options, don't forget to change your recording!
The IVR prompts are pre-recorded and then uploaded to the Planet's IPX series IPPBX system.
The pre-recorded audio could be MP3 or WAV (16bit, 8KHz, Mono) format.
After uploading, you may playback on the web by clicking
button or playback on a phone by
clicking on the
button.
If you want to record the voice prompts by using an IP phone extension, please click on the
button. In the pop-up dialog, please define a name for the audio file to be recorded and select an
extension which will be used to do the recording.
When done, click on Submit and the selected extension will ring. After the user picks up the phone,
please follow the system voice prompts to complete the recording. When recording is done, the newly
recorded audio will be listed on this page and ready to be used for setting up IVR.
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