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Warranty
Dear customers, as this warranty card is an important certificate to apply for
our maintenance service, please fill in the following form in coordination with
the seller and safe-keep it. Thank you!
Product
Model
Information
Name
Customer
Address
Information
Name
Seller
Contact Number
Information
Address
Date of Sale
Note
Note: This form shall be sealed by the seller.
Applicable Products
The document applies to the products listed on the Product Maintenance
lnformation (see below for further information). Other products or accessories
(e.g. promotional items,giveaways and additional accessories attached,etc.) are
not included in this warranty scope.
Warranty Period
The warranty period of products and accessories isimplemented according
to the relevant Product Maintenance Information. The warranty period is
calculated from the day(purchase date) when the product is bought for the
first time,And the purchase date is considered as the date registered onthe
warranty card when buying the product.
How to Get the Maintenance Service
If maintenance service is needed, you can directly contact the product
distributor or authorized service institutions. You can also contact the
Godox after-sale service call and we will offer you service. When applying for
maintenance service, you should provide valid warranty card. If you cannot
provide valid warranty card, we may offer you maintenance service once
confirmed that the product or accessory is involved in the maintenance scope,
but that shall not be considered as our obligation.
Inapplicable Cases
The guarantee and service offered by this document are not applicable in
the following cases: ① The product or accessory has expired its warranty
period; ② Breakage or damage caused by inappropriate usage, maintenance
or preservation, such as improper packing, improper usage, improper
plugging in/out external equipment, falling off or squeezing by external force,
contacting or exposing to the improper temperature, solvent, acid, base,
flooding and damp environments, etc; ③ Breakage or damage caused by
non-authorized institution or staff in the process of installation, maintenance,
alternation, addition and detachment; ④ The original identifying information
of product or accessory is modified, alternated, or removed; ⑤ No valid
warranty card; ⑥ Breakage or damage caused by using illegally authorized,
nonstandard or non-public released software; ⑦ Breakage or damage
caused by force majeure or accident; ⑧ Breakage or damage that could
not be attributed to the product itself. Once met these situations above, you
should seek solutions from the related responsible parties and Godox assumes
no responsibility. The damage caused by parts, accessories and software that
beyond the warranty period or scope is not included in our maintenance scope.
The normal discoloration, abrasion and consumption are not the breakage
within the maintenance scope.
Product Code Number
Contact Number
Maintenance and Service Support Information
The warranty period and service types of products are implemented
according to the following Product Maintenance Information:
Product
Name
Type
Circuit board
Parts
Battery
Electrical parts e.g.battery
charger, etc.
Power cord, sync
Other Items
cable, lamp body, lamp
cover,lockingdevice, package,
etc.
Godox After-sale Service Call +86-755-29609320(8062)
Maintenance
Warranty Service
Period(month)
Type
12
Customer sends
the product to
designated site
3
Customer sends
the product to
designated site
12
Customer sends
the product to
designated site
No
Without warranty
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