Viking DVA-2WA Technical Practice page 2

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1. Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months
from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI.,
54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HERE-
BY EXCLUDED BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
I n s t a l l a t i o
I n s t a l l a t i o
Master Volume Control: Adjusts audio output
level of messages and auxiliary/MOH audio.
Record and Playback Start/Stop Switch:
For starting and stopping recording and/or
playback.
Handset Record/Monitor Jack: Only a car-
bon type handset can be used for recording.
Any standard handset may be used for moni-
toring.
Record Audio Input Jack: For electret Mic or
line level audio input from tape, CD, PC, etc.
(1/8" mono jack)
Status LED: Indicates which function the
DVA-2WA is currently performing.
Status Function
OFF Idle
ON Steady Ready to record
Fast Flash Recording
Flash Playback
Slow Flash Delay time
Pulse Hi/Lo Memory overflow
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the
!
telephone line. It is recommended that a surge protector be installed to protect against such surges. Contact Panamax at (800)
472-5555 or Electronic Specialists Inc. at (800) 225-4876.
n
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VIKING VIKING
MASTER
VOLUME
MIN
Auxiliary Audio/MOH
Input: For timed back-
ground music between
promotional messages.
(1/8" mono jack)
PLAY/RECORD Selector Switch: Move
switch to the left to select the play mode.
Move switch to the right to select the
record mode.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking's Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
WARRANTY
MODEL DVA-2WA
©
AUX. AUDIO
VOLUME
VIKING
ELECTRONICS
HUDSON, WI 54016
MAX MIN MAX
DIGITAL ANNOUNCER
WITH 2 WATT AMPLIFIER
S3
1 2 3 4 ON 5 6 7 1 2 3 4 5
1 2 3 4 5 6 7
C
I.O. (Input/Output) Com Port: Daisy-chain terminals A & B to multiple
DVA-2WA's. With this connection made, the last DVA-2WA activated will
turn off the current announcement of any previous DVA-2WA and allow
only the last DVA-2WA activated to be heard. Note: This connection is
polarity sensitive.
Auxiliary Audio Volume Control: Adjust to
match background music volume to message
volume.
Amplified Speaker Output: Connect directly
to speakers. Up to three 8-Ohm speakers
maximum.
If you experience hum during
the playback of user-recorded
messages,
Earth
6
Speaker Output terminal 5
Ground
before recording messages.
600 Ohm Audio Output: Connect to music
input port of phone system or higher watt
amplifier. (1/8" mono jack)
Remote Trigger Input: Connect to a momentary contact closure
for single on-demand playback.
Programming Switches: Set message repeat times and unit
configurations (see Programming section).
earth ground