Viking DVA-1003B Buyer's Manual page 2

Digital Voice Announcers – That's right,
they're everywhere
You can hardly make a phone call these days without hearing a recording of
some kind. Voice Announcers give you show times at the movie theater and
school closing information. They tell your customers that they've called after hours.
They even play promotional messages or custom music while the caller is on hold.
The bottom line is that all types of organizations are making a conscious change
away from costly live answering, especially in applications where the majority of
callers are seeking routine information. During peak business hours, live
answering means extra staffing, extra cost and lost calls from customers who don't
like to wait for more than 4 rings.Voice announcers, digital voice announcers in
particular, can answer more routine calls per hour than most live company
operators.
Digital announcers are no longer limited to large organizations. Today, digital
announcers have a place in every office, even small office/home office (SOHO).
For example, when used with a 2-line call sequencer (Viking TMS-2), 2 line music
on hold adapter (Viking MOH-2L) or single line phone system (Viking TS-1) a
digital announcer can give the caller different messages at timed intervals. That
keeps them on line and assures them that they have not been forgotten. Some
companies introduce new products this way, while others offer daily, even hourly
specials to keep their customers up-to-the-minute. It's a great way to rack up
additional sales.
Even music on hold, which usually consists of a radio hooked into the phone
system, has given way to custom recorded music combined with periodic voice
messages.
These are all good reasons to add a Digital Voice Announcer to your phone
system. But which one is right for you? What features should you look for? This
booklet will give you all the information you need to make an informed choice.
Obviously we would like you to purchase a VIKING brand Digital Voice
Announcer. However, the information contained in this booklet will help you no
matter whose product you buy.
Getting to Know the
Technology
We're well into the digital age and that
means the end of tape and drum recorders.
Broken tapes, rewind cycles, and periodic
cleaning are headaches that, thankfully,
you don't have to worry about anymore.
By storing your voice messages and
background music as digital data, you
eliminate all the problems associated with
mechanical systems.Today's digital
announcers are also far more intelligent,
offer you more features, and are easier to
use and reprogram. Before you start shopping for a digital announcer, become
familiar with these features and terms.
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