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Frequently Asked Questions
Q
What to do if a participant reports a skin reaction or issue?
If a participant reports a skin reaction from wearing the LEAP or becomes uncomfortable, the participant should
be instructed to stop wearing the LEAP immediately and bring it back to the site. The site team should contact
ActiGraph Support team for further assistance.
Q
What do the lights on the back of the CP Data Hub
•
Blinking blue light: The CP Data Hub is attempting to connect to the cellular network. If the blinking blue
light lasts more than several minutes or happens intermittently throughout the day, remove it from power
and wait for the blue light to stop flashing. Once the blue light is off, connect the CP Data Hub back to power
and try again. If the problem persists, the CP Data Hub should be moved to a different area with good
cellular connection. If the CP Data Hub is still unable to establish a connection, contact your study team to
report the problem.
•
Solid blue light: The CP Data Hub is connected to the cellular network and working properly.
•
Red light: The CP Data Hub is not working. Contact your study team to report the problem.
Q
What is the typical service life of the LEAP and accessories battery?
The only limiting factor of an ActiGraph device, including accessory devices, when calculating life expectancy is
the battery. The battery has a life expectancy of five (5) years. The performances of the components inside the
device do not degrade over time so the life expectancy of a device is immeasurable.
Q
What is the shelf life of the LEAP and accessories
battery?
Q
What is the time to warm the LEAP to ambient temperature 20°
C?
Q
What is the time to cool the LEAP to ambient temperature 20°
C?
Q
What are the packaging materials included in the Participant Package?
The boxes we ship in are 200 lb test-rated cardboard boxes (double ream). The bubble wrap that we use is 1.8
mil - low density polyethylene, ½" thick and also we use a 3/16" thick wrap.
Q
What to do at the end of the study?
At the end of the study and after collecting all LEAP(s), chargers, charging docks, and cables, contact our
ActiGraph Support team at
Serial Number of the LEAP(s) being returned. The ActiGraph Support team will provide you with the return
shipping label and further instructions.
ACTIGRAPH LEAP™ | E.200.6025 | RELEASED: 10/09/2023 | REV: 0
support@theactigraph.com
|
Continued
and provide your Study Protocol, Site Number, and
THEACTIGRAPH.COM
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