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Lenovo ThinkPad 11e 4th Gen Hardware Maintenance Manual

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11e 4th Gen and Yoga 11e 4th Gen Hardware
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  • Page 1 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 2 Appendix A “Notices” on page 89. First Edition (February 2017) © Copyright Lenovo 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Checkout guide ....Locating FRUs and CRUs ..Lenovo Solution Center ..Major CRUs and FRUs..
  • Page 4 1010 Bottom cover ... 2020 LCD panel and LCD cable ..1020 Battery....2030 Camera/microphone board .

  • Page 5: About This Manual

    About this manual ® This manual contains service and reference information for the following ThinkPad products. ThinkPad 11e 4th Gen Machine types (MT): 20HT and 20HV ® ThinkPad Yoga 11e 4th Gen MT: 20HS and 20HU Use this manual along with the advanced diagnostic tests to troubleshoot problems.
  • Page 6 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    Do not use this type of mat to protect yourself from electrical shock. © Copyright Lenovo 2016...

  • Page 8: Safety Inspection Guide

    • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 9: Handling Devices That Are Sensitive To Electrostatic Discharge

    0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.

  • Page 10: Grounding Requirements

    – When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
  • Page 11 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 13 PERIGO PERIGO PERIGO PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO DANGER 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 15 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER VORSICHT VORSICHT VORSICHT VORSICHT 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 17 VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 25: Chapter 2. Important Service Information

    “FRU identification” on page 20 Important: • Advise customers to visit the Lenovo Support Web site at http://www.lenovo.com/support to view the software fixes, download the drivers, and follow the on-screen instructions to install the drivers. For additional assistance, customers might call the Lenovo Customer Support Center. Telephone numbers for the Lenovo Support Center are available at: http://www.lenovo.com/support/phone...

  • Page 26: Important Notice For Replacing A System Board

    Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
  • Page 27 1. Go to: http://www.lenovo.com/support 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup. 5. Type your machine type and serial number, and then click Submit. eSupport also can be used to view the general FRU list for a product.
  • Page 28 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 29: Chapter 3. General Checkout

    This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...

  • Page 30: Checkout Guide

    The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.

  • Page 31: Uefi Diagnostic Program

    If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.

  • Page 32: Power System Checkout

    2. Insert the CD into the external optical drive. 3. Restart the computer. 4. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key. 5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program will be launched automatically.

  • Page 33: Checking The Battery And Operational Charging

    Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 34 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 35: Chapter 4. Related Service Information

    “Symptom-to-FRU index” on page 34 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the product Recovery Disc Set When the main storage device is replaced because of a failure, no product recovery program is on the new drive.

  • Page 36: Recovery Overview For The Windows 10 Operating System

    9. When the recovery process completes, the Welcome to Microsoft Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup. 10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings.

  • Page 37: Creating And Using A Recovery Usb Drive

    Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.

  • Page 38: Hard Disk Password

    If it has, it can be used for access to the M.2 solid-state drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the M.2 solid-state drive. The M.2 solid-state drive can be replaced for a scheduled fee.

  • Page 39: How To Remove The Hard Disk Password

    Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the M.2 solid-state drive. The M.2 solid-state drive can be replaced for a scheduled fee.

  • Page 40: Hibernation Mode

    To resume the computer from sleep mode, press the power button. Also, in the following event, the computer automatically returns from sleep mode and resumes operation: • The time set on the resume timer elapses. Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode.

  • Page 41: Numeric Error Codes

    Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device. Numeric error codes Table 1. Numeric error codes Symptom or error FRU or action, in sequence 0177 System board Bad SVP data, stop POST task—The checksum of the supervisor password in the EEPROM is not correct.

  • Page 42: Error Messages

    Thermal sensing error System board Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.

  • Page 43: Beep Symptoms

    Error codes Solutions 0284: TCG-compliant functionality-related error (might be Replace the system board (service provider only). the BIOS code validation failure) 0285: TCG-compliant functionality-related error (might be Replace the system board (service provider only). the TPM initialization failure) 0286: Integrated graphics error Replace the system board (service provider only).

  • Page 44: Intermittent Problems

    • This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.
  • Page 45 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a.
  • Page 46 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 47: Chapter 5. Function Keys

    Mute or unmute the microphones. Darken the computer display. Brighten the computer display. Manage external displays. Enable or disable the built-in wireless features. Open the Settings window. Enable or disable the built-in Bluetooth features. Open a keyboard setting page. © Copyright Lenovo 2016...
  • Page 48 Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. 2. Click the input icon 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

  • Page 49: Chapter 6. Locations

    This chapter introduces the locations of the hardware components on your computer. Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front view ThinkPad 11e 4th Gen front view Microphone Camera indicator Camera Speakers HDMI™...
  • Page 50 ThinkPad Yoga 11e 4th Gen front view Microphone Camera indicator Camera Speakers Security-lock slot HDMI™ connector USB 3.0 connector Audio connector Volume-control buttons Power button System-status indicator Touch pad Fn Lock indicator Speaker-mute indicator Microphone-mute indicator Multi-touch screen : The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer.

  • Page 51: Left-Side View

    : When the speaker-mute indicator is on, the speakers are muted. : When the microphone-mute indicator is on, the microphone is muted. Left-side view System-status indicator Wireless-status indicator Media card slot USB 3.0 connector Ethernet connector Power connector : The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer.

  • Page 52: Bottom View

    CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 53: Major Crus And Frus

    Major CRUs and FRUs Chapter 6 Locations...
  • Page 54 Microsoft Windows operating system. They might not come with the computer, and a user might order them from http://www.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply. 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 55: Lcd Frus

    LCD FRUs LCD FRUs for non-touch models: FRU descriptions Self-service Optional LCD bezel assembly Camera/microphone board LCD panel without touch function Screw caps Hinges LCD rear cover assembly (including antenna kits and camera/microphone/CCD module cables) LCD cable Hinge rubbers Chapter 6 Locations...
  • Page 56 LCD FRUs for touch models: FRU descriptions Self-service Optional LCD panel assembly with touch function LCD panel brackets Proximity sensor board Camera/microphone board Hinges LCD rear cover assembly (including antenna kits and camera/microphone/CCD/proximity sensor module cables) LCD cable Screw caps Hinge rubbers 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 57: Connector And Cable Guide

    Connector and cable guide This section provides information to help Lenovo-authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major CRUs and FRUs” on page 47 and “LCD FRUs” on page 49.
  • Page 58 Connector/location Internal cable LCD connector (internal) LCD cable, connecting the LCD unit to the system board dc-in cable, connecting the dc-in connector to the dc-in connector (internal) system board Ethernet connector (left side) None. Integrated. USB 3.0 connector (left side) None.
  • Page 59 Media-card reader connector and cable Internal cable Connector/location Media-card reader connector (internal) FPC for media-card reader, connecting the media-card reader to the system board Wireless-LAN card connectors and cables Connector/location Internal cable Wireless-LAN antenna connector (internal) Wireless-LAN antenna assembly with cable (gray), connecting the main wireless-LAN antenna to the wireless-LAN card Wireless-LAN antenna connector (internal)

  • Page 60: Looking Up Fru Information

    CCD modules Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup. 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 61: Chapter 7. Fru Replacement Notices

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.

  • Page 62: Retaining Serial Numbers

    • It is recommended to use each screw only once. Tighten screws as follows: • Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part. 90 degrees more (Cross-section) • Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card.

  • Page 63: Retaining The Uuid

    2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

  • Page 64: Reading Or Writing The Eca Information

    Reading or writing the ECA information Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the USB Maintenance Key.

  • Page 65: Chapter 8. Removing Or Replacing A Fru

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.

  • Page 66: Before Servicing The Computer

    Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery by doing the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2.

  • Page 67: 1020 Battery

    The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced.
  • Page 68 Removal steps of the battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Step Screw (quantity) Color Torque 0.181 Nm M2 × L4 mm, flat-head, nylon-coated (2) Silver (1.85 kgf-cm) 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 69: 1030 M.2 Solid-State Drive

    1030 M.2 solid-state drive For access, remove this FRU: • “1010 Bottom cover” on page 60 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. •...

  • Page 70: 1040 Wireless Lan Card

    1040 Wireless LAN card For access, remove this FRU: • “1010 Bottom cover” on page 60 Removal steps of the wireless LAN card Torque Step Screw (quantity) Color M2 × L3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Attach the gray cable to the connector marked “MAIN”...

  • Page 71: 1060 Coin-Cell Battery

    Removal steps of the memory module 1060 Coin-cell battery For access, remove this FRU: • “1010 Bottom cover” on page 60 Removal steps of the coin-cell battery When installing: Ensure that the connector is attached firmly. 1070 Keyboard For access, remove this FRU: •...
  • Page 72 Removal steps of the keyboard Torque Step Screw (quantity) Color M2 × L4 mm, flat-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 73: 1080 Keyboard Bezel Assembly And Media-Card-Reader Board

    When installing: Ensure that the connector is attached firmly. 1080 Keyboard bezel assembly and media-card-reader board For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 • “1020 Battery” on page 61 • “1030 M.2 solid-state drive” on page 63 •...
  • Page 74 Removal steps of the keyboard bezel assembly Torque Step Screw cap Screw (quantity) Color M2.5 × L8 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) M2 × L4 mm, flat-head, nylon-coated (1) Silver 0.181 Nm (1.85 kgf-cm) Black 0.181 Nm M2 x L2 mm, big-head, nylon-coated (7) (1.85 kgf-cm) M2 ×...
  • Page 75 When installing: Ensure that the connectors are attached firmly. Chapter 8 Removing or replacing a FRU...

  • Page 76: 1090 System Board Assembly, Dc-In Connector, And Thermal Fan

    Removal steps of the media-card-reader board Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1090 System board assembly, dc-in connector, and thermal fan Important notices for handling the system board When handling the system board, read the following: •...
  • Page 77 • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material. For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 •...
  • Page 78 Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (3) Silver 0.181 Nm (1.85 kgf-cm) 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 79 Chapter 8 Removing or replacing a FRU...

  • Page 80: 1100 Lcd Unit

    When installing: Ensure that the connectors are attached firmly. 1100 LCD unit For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 • “1020 Battery” on page 61 • “1030 M.2 solid-state drive” on page 63 •...
  • Page 81 Torque Step Screw (quantity) Color M2.5 × L5 mm, flat-head, nylon-coated (6) Black 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...

  • Page 82: Removing An Lcd Fru For Non-Touch Models

    Removing an LCD FRU for non-touch models This section provides instructions on how to remove an LCD FRU for non-touch models. 2010 LCD bezel assembly For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 • “1020 Battery”...

  • Page 83: 2020 Lcd Panel And Lcd Cable

    Removal steps of the LCD bezel assembly Torque Step Screw cap Screw (quantity) Color M2 × L3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that all the latches are attached firmly. 2020 LCD panel and LCD cable For access, remove these FRUs in order: •...

  • Page 84: 2030 Camera/Microphone Board

    • “1100 LCD unit” on page 74 • “2010 LCD bezel assembly” on page 76 Removal steps of LCD panel and LCD cable Step Screw (quantity) Color Torque Black 0.181 Nm M1.7 x L3 mm, flat-head, nylon-coated (4) (1.85 kgf-cm) When installing: Ensure that the LCD connector is attached firmly.

  • Page 85: 2040 Hinges

    • “1020 Battery” on page 61 • “1030 M.2 solid-state drive” on page 63 • “1040 Wireless LAN card” on page 64 • “1050 Memory module” on page 64 • “1060 Coin-cell battery” on page 65 • “1070 Keyboard” on page 65 •...
  • Page 86 Removal steps of the hinges Torque Step Screw (quantity) Color M2.5 × L3.5 mm, flat-head, nylon-coated (8) Black 0.294 Nm (3.0 kgf-cm) 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 87: Removing An Lcd Fru For Touch Models

    Removing an LCD FRU for touch models This section provides instructions on how to remove an LCD FRU for touch models. 3010 LCD panel assembly, LCD cable, and LCD panel brackets For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 •...
  • Page 88 Removal steps of the LCD panel assembly and LCD cable Torque Step Screw cap Screw (quantity) Color M2 × L3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...
  • Page 89 When installing: Ensure that the connectors are attached firmly. Removal steps of the LCD panel brackets Step Screw (quantity) Color Torque M2 × L2.5 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...

  • Page 90: 3020 Camera/Microphone Board And Proximity Sensor Board

    3020 Camera/microphone board and proximity sensor board For access, remove these FRUs in order: • “1010 Bottom cover” on page 60 • “1020 Battery” on page 61 • “1030 M.2 solid-state drive” on page 63 • “1040 Wireless LAN card” on page 64 •...
  • Page 91 Removal steps of the camera/microphone board When installing: Ensure that the connector is attached firmly. Removal steps of the proximity sensor board Chapter 8 Removing or replacing a FRU...

  • Page 92: 3030 Hinges

    When installing: Take the two sides of the sensor board, and then push it into the hook from the right side to the left side . Then take the two sides of the sensor board and press it into the hook .
  • Page 93 Removal steps of the hinges Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L3.5 mm, flat-head, nylon-coated (6) (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
  • Page 94 11e 4th Gen and Yoga 11e 4th Gen Hardware Maintenance Manual...

  • Page 95: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 96: Electronic Emissions Notices

    Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad Yoga Microsoft and Windows are trademarks of the Microsoft group of companies.
  • Page 98 Part Number: SP40M73899 Printed in (1P) P/N: SP40M73899 *1PSP40M73899*...

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