About this manual ® This manual contains service and reference information for the following ThinkPad products. ThinkPad 11e 5th Gen Machine types (MT): 20LQ and 20LR ® ThinkPad Yoga 11e 5th Gen MT: 20LM and 20LN Use this manual along with the advanced diagnostic tests to troubleshoot problems.
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11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http:// www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Lenovo Support Center are available at: http://www.lenovo.com/support/phone • Service training documents for Lenovo authorized service technicians are available at the following Web site. The disassembly and reassembly videos that show the FRU removal and replacement procedures are contained in the documents.
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are solid-state drive, system board, and liquid crystal display (LCD). To identify the major FRUs for a product, do the following: 1.
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This chapter introduces following information: • “What to do first” on page 25 • “Checkout guide” on page 26 – “Lenovo Companion” on page 26 – “Quick test programs” on page 26 – “UEFI diagnostic program” on page 27 – “Bootable diagnostic programs” on page 27 •...
Lenovo Companion is preinstalled on the computer and also is available for download at: https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/ To run the Lenovo Companion program, open the Start menu and click Lenovo Companion, and then follow the instructions on the screen. For additional information, see the help system of the program.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 28, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 36 for error code descriptions and troubleshooting hints. 2.
Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
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9. When the recovery process completes, the Welcome to Microsoft Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup. 10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings.
Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.
If it has, it can be used for access to the M.2 solid-state drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the M.2 solid-state drive. The M.2 solid- state drive can be replaced for a scheduled fee.
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the M.2 solid-state drive. The M.2 solid-state drive can be replaced for a scheduled fee.
Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: • The LCD is powered off. • The solid-state drive is powered off. • The microprocessor stops. To enter sleep mode, do one of the following: •...
The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.”...
Thermal sensing error System board Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
• This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.
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Table 6. Status indicators Indicator Description When this indicator is on, you can type uppercase letters by directly pressing the letter Caps Lock indicator keys. On: The camera is in use. Fn Lock indicator This indicator shows the status of Fn Lock function. Speaker-mute indicator When this indicator is on, the speakers are muted.
Invoke the function defined by yourself. To define or change the action for the F12 key, do the following: 1. Open Lenovo Companion. 2. Click Hardware Settings and then click the input icon 3. Locate the Keyboard: User-defined Key section and follow the instructions on the screen to complete the setting.
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Table 7. Function keys (continued) Function key and key Description combination Fn+K This key combination has the same function as the ScrLK or Scroll Lock key on a conventional external keyboard. Fn+P This key combination has the same function as the Pause key on a conventional external keyboard.
Front view for ThinkPad Yoga 11e 5th Gen Microphones Front camera Speakers Rear camera Touch pad Multi-touch screen Left-side view Pen tether hole Power connector Ethernet connector HDMI™ connector Always On USB 3.0 connector MicroSD card slot 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
Right-side view Power button Audio connector USB 3.0 connector USB-C™ connector Pen tether hole Security-lock slot Bottom view Pen slot Emergency-reset hole Locating FRUs and CRUs This topic introduces the following service parts: • “Major CRUs and FRUs” on page 51 •...
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CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
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Screw kits and miscellaneous parts ac power adapter Power cord Note: The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from http://www.lenovo.com/lenovorecovery...
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FRU descriptions Self- Optional service LCD rear cover assembly Wireless antenna kits Hinge assemblies 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
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LCD FRUs for touch models: FRU descriptions Self- Optional service Touch panel assembly Wireless-status-indicator card Camera/microphone card Sensor card Cable of the wireless-status indicator card and camera/microphone card LCD cable Sensor card cable LCD rear cover assembly Wireless antenna kits Hinge assemblies Chapter 7 Locations...
Connector and cable guide This section provides information to help Lenovo-authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major CRUs and FRUs” on page 51 and “LCD FRUs” on page 53.
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Connector/location Internal cable M.2 solid-state drive slot (internal) None, with the M.2 solid-state drive directly connecting to the system board. The built-in battery cable comes with the cable. Built-in battery connector (internal) Connect the cable to this connector. ThinkPad logo LED connector (internal) FPC for ThinkPad logo LED, connecting the ThinkPad logo LED to the system board.
Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support...
• It is recommended to use each screw only once. Tighten screws as follows: • Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part. • Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card. Notes: •...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
Reading or writing the ECA information Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the USB Maintenance Key.
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http:// www.lenovo.com/support...
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery. To disable Fast Startup, do the following: 1.
1020 Base cover assembly Removal steps of the base cover assembly Applying labels to the base cover assembly: The new base cover assembly is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover assembly. For the labels that are not shipped with the new base cover assembly, peel them from the old base cover assembly, and adhere them to the new one.
GML label Country label Asset tag Asset tag_40Y917Y (available on some models) 1030 M.2 solid-state drive For access, remove this FRU: • “1020 Base cover assembly” on page 65 Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
1040 Keyboard For access, remove this FRU: • “1020 Base cover assembly” on page 65 Removal steps of the keyboard Step Screw (quantity) Color Torque M2 × L3.5 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
When installing: Ensure that the connector is attached firmly. 1050 Power button card For access, remove this FRU: • “1020 Base cover assembly” on page 65 Removal steps of the power button card When installing: Ensure that the connector is attached firmly. 1060 ThinkPad pen pro charger For access, remove this FRU: 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
When installing: Ensure that the connector is attached firmly. 1070 Built-in battery Important notices for replacing a built-in battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Chapter 9...
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The only exception to this is if the built-in battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Companion program is not installed on the computer, the customer should download and install the program to diagnose the built-in battery, before getting a non-physically damaged built-in battery replaced.
Step Screw (quantity) Color Torque M2 × L3.5 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) 1080 Wireless LAN card For access, remove this FRU: • “1020 Base cover assembly” on page 65 Chapter 9 Removing or replacing a FRU...
Removal steps of the wireless LAN card Step Screw (quantity) Color Torque 0.181 Nm M2 × L2 mm, flat-head, nylon-coated (1) Sliver (1.85 kgf-cm) When installing: Attach the gray cable to the connector marked “MAIN” on the card, and attach the black cable to the connector marked “AUX”.
1110 Speaker assembly For access, remove these FRUs in order: • “1020 Base cover assembly” on page 65 • For yoga model, remove the rear camera module. See “1130 Rear camera module” on page 75. Removal steps of the speaker assembly Step Screw (quantity) Color...
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Removal steps of the thermal assembly When you install the thermal assembly: • Before you attach the thermal assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked as shown in the following illustration. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component.
• Do not touch the thermal grease. • Do not apply pressure on the top and bottom covers of the thermal assembly. • Do not press the heat pipe. Hold both sides of the heat pipe if you must take the thermal assembly. •...
When installing: Ensure that the connector is attached firmly. 1140 IO brackets For access, remove these FRUs in order: • “1020 Base cover assembly” on page 65 Removal steps of the IO brackets Step Screw (quantity) Color Torque M2 × L3.5 mm, flat-head, nylon-coated (5) Black 0.181 Nm (1.85 kgf-cm)
1150 Power button card cable, LED card and cable, touch pad cable and touch pad For access, remove these FRUs in order: • “1020 Base cover assembly” on page 65 • “1070 Built-in battery” on page 69 Removal steps of the power button card cable For models with ThinkPad pen pro, remove the mylar first Chapter 9 Removing or replacing a FRU...
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Removal steps of the LED card and cable Removal steps of the touch pad cable and touch pad 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L2 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) 1160 System board assembly Important notices for handling the system board Chapter 9 Removing or replacing a FRU...
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When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 15 cm (6 inches) so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
Removal steps of the system board assembly When installing: Ensure that the connectors are attached firmly. 1170 DC-in cable and keyboard bezel assembly Removal steps of the DC-in cable For access, remove these FRUs in order: • “1020 Base cover assembly” on page 65 •...
Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L5 mm, flat-head, nylon-coated (2) (3.0 kgf-cm) Removal steps of the keyboard bezel assembly For access, remove these FRUs in order: • “1020 Base cover assembly” on page 65 • “1030 M.2 solid-state drive” on page 66 •...
• “1090 Coin-cell battery” on page 72 • “1110 Speaker assembly” on page 73 • “1120 Thermal assembly” on page 73 • For yoga models, remove the rear camera module. See “1130 Rear camera module” on page 75. • “1140 IO brackets” on page 76 •...
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For Yoga models, remove the rear camera module from the slot. Then, disconnect the rear camera cable from the rear camera module. 11e 5th Gen and Yoga 11e 5th Gen Hardware Maintenance Manual...
When installing: Ensure that the connectors are attached firmly. Removing an LCD FRU for non-touch models This section provides instructions on how to remove an LCD FRU for non-touch models. 2010 LCD bezel assembly For access, remove these FRUs in order: •...
Removal steps of the LCD bezel assembly Step Screw cap Screw (quantity) Color Torque Black 0.181 Nm M2 × L3.5 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) When installing: Ensure that all the latches are attached firmly. 2020 LCD panel For access, remove these FRUs in order: •...
Removal steps of LCD panel Step Screw (quantity) Color Torque M2 x L2 mm, flat-head, nylon-coated (4) Sliver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the LCD connector is attached firmly. 2030 Camera/microphone card For access, remove these FRUs in order: •...
Removal steps of the camera/microphone card When installing: Ensure that the connector is attached firmly. 2040 Hinges, wireless antenna kits, and ThinkPad-logo-indicator card For access, remove these FRUs in order: • “1180 LCD unit” on page 83 • “2010 LCD bezel assembly” on page 85 •...
When installing: Ensure that the cable connector is attached firmly. 2050 Sensor card and Wireless-status-indicator card For access, remove these FRUs in order: • “1180 LCD unit” on page 83 • “2010 LCD bezel assembly” on page 85 • “2020 LCD panel” on page 86 Removal steps of the sensor card When installing: Ensure that the connector is attached firmly.
Removal steps of the wireless-status-indicator card When installing: Ensure that the connector is attached firmly. Removing an LCD FRU for touch models This section provides instructions on how to remove an LCD FRU for touch models. 3010 LCD panel assembly For access, remove these FRUs in order: •...
Step Screw cap Screw (quantity) Color Torque M2 × L3.5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the LCD connector is attached firmly. 3020 Camera/microphone card For access, remove these FRUs in order: • “1180 LCD unit” on page 83 •...
Removal steps of the camera/microphone card When installing: Ensure that the connector is attached firmly. 3030 Hinges, wireless antenna kit, and ThinkPad-logo-indicator card For access, remove these FRUs in order: • “1180 LCD unit” on page 83 • “3010 LCD panel assembly” on page 92 Removal steps of the hinges, wireless antenna kit, and ThinkPad-logo-indicator card Step Screw (quantity)
When installing: Ensure that the cable connector is attached firmly. 3040 Sensor card and wireless-status-indicator card For access, remove these FRUs in order: • “1180 LCD unit” on page 83 • “3010 LCD panel assembly” on page 92 Removal steps of the sensor card When installing: Ensure that the connector is attached firmly.
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Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad Yoga Microsoft and Windows are trademarks of the Microsoft group of companies.
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Part Number: SP40J47971 Printed in (1P) P/N: SP40J47971 *1PSP40J47971*...
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