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Troubleshooting
Problem
Should I add my ingredients
before or after preheating?
The air fryer oven is not
turning on.
Food is undercooked.
Smoke is coming from the
appliance when I switch it on.
Steam coming out from the
oven door
Potential cause and solution
For 15 in 1 programs:
•
It is suggested to preheat the oven at 160°C for 3 minutes before
selecting a program.
•
NO NEED to put the accessories into the oven for preheating.
•
Put ingredients on the accessory, then insert them into the oven
after preheating or before starting the desired program.
For Professional programs:
•
Insert accessories into the oven
(WITHOUT FOOD) then start the desired program. The oven will start
preheating.
•
After preheating, pull out the accessory and place the ingredients
on the accessory.
•
Insert accessory with ingredients into the oven again and press the
program button to continue.
•
Check and ensure that you have selected a program and the
temperature and time are set.
•
Check and ensure that the power cord is plugged in, the power is
turned on and that the outlet is working (Check the appliance with
a different outlet).
•
You may have overfilled. Put smaller batches of food into the oven.
•
Check and ensure that the temperature is set correctly.
•
In professional programs, this can be caused by insufficient cooking
time. As the settings required vary with the ingredient's status. If
the food is not properly cooked, you may put it back into the oven
and use the "BAKE" program at its maximum temperature for 10
minutes to quickly heat up the food. Check the food regularly to
avoid overcooking.
•
If you are using the appliance for the first time, this is normal and
will soon disappear. Please ensure good ventilation.
•
If you have used the air fryer oven before, this may be caused by
food residues. Unplug the appliance and let it cool. Check and
ensure that the interior surfaces and all accessories inside the oven
are clean and free of food residues.
•
If you have cleaned the appliance properly and it continues to
emit smoke, stop using the appliance and contact the after-sales
support centre.
•
If you are air-frying greasy food, oil will dip into the tray and produce
white smoke. This will not affect the appliance or the end result.
This is normal. The door is vented to release steam created by foods
with a high moisture content.
15
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