Related Manuals for Bogen NQ-ZPMS
Summary of Contents for Bogen NQ-ZPMS
- Page 1 Zone Paging Microphone Station User Guide NQ-ZPMS © 2023 Bogen Communications LLC All rights reserved 740-00183A 230420...
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Page 2: Table Of Contents
Viewing NWS Alerts on the NQ-ZPMS ........ - Page 3 Calling ..............29 Call Parking/Call Pickup .
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Page 4: Using The Zone Paging Microphone Station
“busy” paging applications with lots of paging zones, such as transportation terminals or large commercial facilities. This manual guides you through the use of the NQ-ZPMS with the Nyquist system. Tip: NQ-ZPMS Quick Installa-... - Page 5 The feature keys are described in the following table: Table 1. Feature Keys Decrease Volume Decreases the volume of the ringer, speaker, hand- set, or headset. Increase Volume Increases the volume of the ringer, speaker, hand- set, or headset. Home Returns the display screen to the Home page.
- Page 6 Swipe left or right on the screen to view the other pages. On the right edge of the screen are seven Softkeys, which are NQ-ZPMS function keys: Dialer, MWI (for Message Waiting Indicator), Contacts, Call Log, Forward, Redial, and Collapse, which displays the Desk-...
- Page 7 Important: The Line Keys mode is the default for the NQ-ZPMS. For this reason, this document will assume that this is the starting screen for most operations. Dialer Screen The Dialer screen (shown in Figure 4, “Dialer screen,” on page 4) is displayed when the receiver is lifted to dial a number.
- Page 8 The Contacts and Group keys in the Lists columnprovide access to other Phonebook-related features of the NQ-ZPMS. These features are beyond the scope of this document, but they can be customized through this interface or by accessing the Phonebook tab of the NQ-ZPMS’s web interface.
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Page 9: Configuring The Nq-Zpms
NQ-ZPMS Zone Paging Microphone Station. Note: You will need to know the MAC address of the NQ-ZPMS device being added, which can be found on the back of the device. Once a new station has been added to the Nyquist system, the steps necessary to configure the NQ- ZPMS is determined by the network scenario in which the NQ-ZPMS will be installed: •... -
Page 10: Set Up With Dhcp (Dhcp Option 66 Unavailable)
The following steps will set up the NQ-ZPMS for use in a network environment where DHCP will provide the NQ-ZPMS with an IP address, but will not provide the Nyquist server’s IP address via DHCP option 66, which will therefore need to be configured manually. -
Page 11: Set Up With Static Ip Address (Dhcp Unavailable)
VoIP SIP account with the Nyquist server. Set up with static IP address (DHCP unavailable) The following steps will set up the NQ-ZPMS using a static IP address instead of DHCP-allocated IP addresses. When you first plug the NQ-ZPMS into your network, it typically receives an IP address via DHCP because DHCP is the phone’s default configuration;... - Page 12 Click the Apply button. The NQ-ZPMS’s IP address should immediately change to the new IP address. Enter the NQ-ZPMS’s new IP address in the address bar of your browser and press Enter to navigate back to the device’s web interface.
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Page 13: Validate The Provisioning Procedure
Cloudflare 1.1.1.1 (1.1.1.1 and 1.0.0.1) or Google Public DNS (8.8.8.8 and 8.8.4.4). Touch Save. Touch the back arrow. If the NQ-ZPMS will be connected to a VLAN, touch Advanced, touch VLAN, and select the config- ure the device according to your VLAN setup. When complete, return to the Phone Settings menu. -
Page 14: Updating Firmware
Updating Firmware Upon installing a new NQ-ZPMS, you should promptly ensure it is using the latest firmware. There are two mechanisms for doing this: (1) via the NQ-ZPMS web interface and (2) via the NQ-ZPMS touch- screen interface. Warning The phone will be offline and unavailable during the upgrade process. -
Page 15: Making Pages
Note: The ability to make pages is determined by the Class of Service (CoS) configuration assigned to your NQ-ZPMS station by your system administrator. If you do not have access to a paging feature but the key is still present, "Access Denied" will be displayed under the feature label. -
Page 16: All-Call Paging
You can choose to page only certain areas of the facility, called zones. The zones, which are collections of stations, must be created through the Nyquist controller’s web-based interface before zone paging from the NQ-ZPMS can occur. To make a zone page using the zone Line Keys:... -
Page 17: Making Calls
Alarm, Tone, and Emergency Announcement will also interrupt any queued messages playing in any zones. All re-queued messages will play again from the beginning of the message when the applicable zones become idle. Selecting Disable Audio will cause playback paging of all recorded messages to stop. The messages will resume play from the beginning when audio is re-enabled. -
Page 18: Sending Text Messages Between Phones
Touch the “send message” arrow icon (to the right of the message) to send the message. When the NQ-ZPMS receives a new message, it plays a tone, displays a a small message icon on the top left corner of the desktop, and the power LED begins slowly blinking red. To display a new message,... -
Page 19: Playing Alarms
Playing Alarms You can play a facility alarm from a list of default alarms and those created through the Admin Web UI. To play (or stop) an alarm: If you would like to use the handset, lift it off the cradle, then press the Unfold line key. -
Page 20: Nq-Zpms-Based Call Forward
If the NQ-ZPMS remains busy for more than two minutes, an Analog-Call-Switch-and-Speaker or Digi- tal-Call-Switch-and-Speaker caller will be told that the call cannot be completed and to please try again. The call switch will return to the idle state. Important: The NQ-ZPMS provides two distinct mechanisms for forwarding calls, each with its own advantages and disadvantages. -
Page 21: Dtmf-Based Call Forward
DTMF-based Call Forward To have the Nyquist system forward calls using the PhoneBook’s Call Forwarding feature:Touch Contacts. If the PhoneBooks list (second column) is not displayed, touch the Hide/Show Phonebooks button (bottom of the first column) to display it. Touch Features. Touch Call Forwarding. -
Page 22: Recording Announcements
If the NQ-ZPMS doesn’t automatically initiate voice mail messages, press the call button that is next to your extension. Follow prompts to retrieve messages. Tip: Voice mail features can also be accessed by calling your own extension. Recording Announcements You can record announcements to be played either immediately after they are recorded or at a later date and time. -
Page 23: Restart Nyquist Server
Press the Return button and touch the red ”hang up” button. Note: Restart Nyquist Server only restarts the Nyquist application; it does not reboot the server or restart the OS. Reboot NQ-ZPMS To restart the NQ-ZPMS: Press the Home feature key. -
Page 24: Stop Announcement
Using Audio Distribution Note: The station must have the Audio Distribution CoS enabled in order for the Audio Distribution menu to display on the NQ-ZPMS. Audio Distribution can be started and stopped using the Audio Distribution menu. To start audio distribution: Touch Audio Distribution. -
Page 25: Launching Routines
Note: The ability to manually launch routines is determined by the CoS configuration assigned by your system administrator for your NQ-ZPMS. You can manually launch a routine that has Allow DTMF enabled from an NQ-ZPMS by doing one of the following: •... -
Page 26: Customizing Line Keys
Line keys are the soft keys that appear on the display window (see Figure 2, “Desktop Display screen,” on page 2). Once the NQ-ZPMS device has been added as a station, the placement and labels of line keys can be customized. For information regarding customizing line keys, refer to the “Customizing an NQ- ZPMS IP Phone –... - Page 27 Important: For NWS alerts to be displayed on the NQ-ZPMS, the Nyquist server must execute a rou- tine that includes a action. The action’s Text must use the vari- Display-Msg $alerts() able and include the parameter. For details, see “Setting Variables POST_DASH_PHONE_TEXT for the Display Message”...
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Page 28: Access The Nyquist Web Interface
Access the Nyquist Web Interface One very powerful feature of the NQ-ZPMS is the ability to access the Nyquist web interface (and other websites) directly from the phone by using the Chrome browser. To access the Nyquist web interface from the NQ-ZPMS:... - Page 29 Google. Enter the Nyquist web interface username and password. Note: It is possible that you may need to restart the browser and/or NQ-ZPMS before the Nyquist cer- tificate is accepted without displaying the warning page.
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Page 30: Appendix A: Nyquist Dtmf Feature Dialing Codes
Appendix A: Nyquist DTMF Feature Dialing Codes Most features of the Nyquist system can be accessed via DTMF dial codes entered from a station’s keypad. The availability of a particular feature dial code is determined and restricted by the DTMF code’s required CoS and the station’s CoS assignments. For a list of alternatives to some of the DTMF codes listed here (e.g., codes that do not use the pound/hashtag symbol, #), see “Alternate Dialing Codes”... -
Page 31: Announcements
Announcements Description DTMF Code Required CoS Start Announcement specified by {DTMF-code} to All-Call Page *92{DTMF-code} station’s configured “Announcement Zone” All-Call Page 0000092{DTMF-code} Note: If “Announcement Zone” is not configured, the caller will be prompted to enter a zone number. Start Announcement specified by {DTMF-code}, Zone Paging *92{DTMF-code}*{zone} play to {zone}... -
Page 32: Calling
Calling Description DTMF Code Required CoS Call {extension} speaker (intercom, auto-answer) Call Any Station {extension} Call {extension} ringer (telephonic, ringing) Call Any Station *{extension} Join conversation at {extension} Join Conversation *#{extension} Call {extension} at {facility-page-number} Inter-Facility Call/Page ##*{facility-page-number}*{extension} Place long distance call with area code (AAA = Area Outside Access rights 981AAANNNNNNN code, NNNNNNN = number) -
Page 33: Call Parking/Call Pickup
Call Forwarding Description DTMF Code Required CoS Call Forwarding Menu Call Forwarding All-Calls (CFALL) Call Forwarding 971{extension} When Busy (CFBS) Call Forwarding 972{extension} When No Answer (CFNA) Call Forwarding 973{extension} When Busy or No Answer (CNBN) Call Forwarding 974{extension} Cancel Call Forwarding Call Forwarding Call Forwarding Status (Caller only) Call Forwarding... -
Page 34: Conferencing
Call Transfer Description DTMF Code Required CoS Blind transfer (during call) Call Transfer #1{extension} Attended transfer (during call) Call Transfer *1{extension} Complete attended transfer, dropping out of call Call Transfer Complete attended transfer, but stay in the call Call Transfer Swap to the other party (during attended transfer) Call Transfer Transfer (drop) call from Speaker to associated... -
Page 35: Monitoring/Recording
Monitoring/Recording Description DTMF Code Required CoS Monitor call or location at {extension} Monitor Calls/Locations 978{extension} Note: Spy Mode monitoring cannot be used on a station that has been set to Privacy Mode. Enable “spy mode“ (MUTE) during call monitoring (none) Enable “whisper mode“... -
Page 36: Paging
Paging Note: The “##” prefix is used to indicate multi-facility paging operations. Description DTMF Code Required CoS Multi-Site Emergency All-Call Page Emergency All-Call ##0911 Multi-Site Paging Multi-Site All Call Page All-Call Paging Multi-Site Paging Emergency All-Call Page Emergency All-Call #0911 Multi-Facility Emergency All-Call Page Emergency All-Call ##0912{facility-page-number}*{facility-... -
Page 37: Voicemail
Paging (Continued) Note: The “##” prefix is used to indicate multi-facility paging operations. Description DTMF Code Required CoS All-Call Page to {facility-page-number} Inter-Facility Call/Page ##{facility-page-number} Multi-Facility All-Call Page Inter-Facility Call/Page ##{facility-page-number}*{facility-page- number}... Zone Page to {zone-number} at {facility-page- Inter-Facility Call/Page ##{facility-page-number}#{zone-number} number} Real-time page to {zone-number} that belongs to a... -
Page 38: Walking Cos
Voicemail (Continued) Description DTMF Code Required CoS Leave voicemail for specified {extension} Voicemail 904{extension}* Walking CoS Description DTMF Code Required CoS Current IP phone's extension becomes {extension} Walking Class of Service 3*{auth-code}*{extension} Note: If Auth Code is set to 0000 in the Admin Web UI’s Sys- tem Parameters, this feature is disabled. -
Page 39: Audio Distribution
Routines Description DTMF Code Required CoS Execute Routine with {routine-DTMF-code} Execute Routines *94{routine-DTMF-code} Note: Only routines with Allow DTMF can be executed from Execute Routines 0000094{routine-DTMF-code} the Admin Phone. Execute Routine with {routine-DTMF-code} specify- Execute Routine *94{routine-DTMF- ing values for parameters $cmdParam1 and $cmd- code}*{parameter1}*{parameter2} Param2. -
Page 40: Miscellaneous Dial Codes
Miscellaneous Dial Codes Description DTMF Code Required CoS Restart Nyquist system server (none) #*349 Note: User is prompted for System Password. Toggle Audio Distribution to associated speaker (none) Disable Audio Disable Audio 0000097 Enable Audio Enable Audio 0000098 Stop Scheduled Audio Audio Distribution Close {contact-number} on I/O Controller {exten- Manage Output... -
Page 41: Alternate Dialing Codes
Miscellaneous Dial Codes (Continued) Description DTMF Code Required CoS Start Nyquist Features on Remote Facilities Inter-Facility Features ##*{facility-page-number}*{feature-DTMF- digits} Examples: (none) Start Announcement 1 on Facility 1 (none) ##*1*00000921 Start Audio Distribution 6 on Facility 5 (none) ##*5*000009876 Execute Routine 5 on Facility 10 (none) ##*10*00000945 Alternate Dialing Codes... - Page 42 Nyquist Feature Dial Code Alternative Dial Code Stop Announcement 0000093{zone} *93{zone} Start Audio Distribution 987*{DTMF-code} 00000987{DTMF-code} Stop Audio Distribution 980*{DTMF-code} 00000980{DTMF-code} Start Routine *94{DTMF-code} 0000094{DTMF-code} Start Routine with parameters *94{DTMF- 0000094{DTMF- code}*{parameter1}*{parameter2} code}*{parameter1}*{parameter2} Stop Routine *95{DTMF-code} 0000095{DTMF-code} Restart Nyquist system server #*349 00000349 Note: User is prompted for System Password.
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