In Case Of Difficulty - Vertex Standard VXA-150 Operating Manual

Most operational difficulties can be solved by your Vertex Avionics dealer. Please contact your dealer first for
advice and assistance.
If the dealer is unable to assist you, you may contact us at Vertex Standard USA. We can be reached by tele-
phone at (562) 404-2700 (ask the operator for Avionics Product Support).
If your radio requires repair, it must be sent to Vertex Standard USA. Please note the following:
r A Return Authorization is NOT required for repairs, either in or out of warranty. There is no need to contact
us before sending a radio for repair.
r Please enclose a note describing the problem(s) with the radio, your name and shipping address (no P.O.
Box numbers), and a telephone number at which we can reach you during business hours.
r Please also enclose a copy of your purchase receipt to establish the warranty date. Radio mainframes are
warranted for three years. Accessory items (batteries, antennas, chargers, etc.) are warranted for one year.
r Repair turnaround averages about 7 to 10 working days in our shop, excluding time in shipping. This time
will vary, based on our current workload.
r We can provide repair estimates upon your request. There is no additional charge for the estimate if you
authorize the repair. If you decline the repair after requesting an estimate, an estimate fee equal to our
current schedule for 1/2 hour of labor will be charged.
r We return ship warranty repairs via UPS ORANGE ("3 Day Select") service at our expense. Non-warranty
repairs are returned via UPS BROWN (ground service) at your expense.
r The above information applies to repair procedures in the United States and Canada only. If you are in any
other country, please contact your dealer for specific information and instructions.
VXA-150 P V O
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