Return Procedure; Technical Support - Siemens SITRANS L Operating Instructions Manual

10.6

Return procedure

Enclose the delivery note, the return goods delivery note and the decontamination
declaration in a clear plastic pouch and attach it firmly to the outside of the
packaging. Any devices/replacement parts which are returned without a
decontamination declaration will be cleaned at your expense before further
processing.
Required forms:
•
•
•
With this declaration you warrant that the device/replacement part has been carefully
cleaned and is free of residues. The device/replacement part does not pose a hazard
for humans and the environment.
If the returned device/replacement part has come into contact with poisonous,
corrosive, flammable or water-contaminating substances, you must thoroughly
clean and decontaminate the device/replacement part before returning it in order to
ensure that all hollow areas are free from hazardous substances. Check the item after
it has been cleaned.
Any devices/replacement parts returned without a decontamination declaration will
be cleaned at your expense before further processing.
10.7

Technical support

Technical Support
If this documentation does not provide complete answers to any technical questions
you may have, contact technical support at
request
More information about our technical support is available at
automation/csi/service [https://www.siemens.com/automation/csi/service]
Internet service and support
In addition to our documentation, Siemens provides a comprehensive
support solution at
www.siemens.com/automation/service&support]
SITRANS LR120, HART
Operating Instructions, 10/2023, A5E49829026
Delivery note
Return goods delivery note with the following information: https://
www.siemens.com/processtransmitteration/returngoodsnote
• Product (item description)
• Number of returned devices/replacements parts
• Reason for returning the item(s)
Decontamination declaration
• https://www.siemens.com/sc/declarationofdecontamination
[https://www.siemens.com/automation/support-request].
www.siemens.com/automation/service&support [https://
Diagnostics and troubleshooting
10.6 Return procedure
www.siemens.com/automation/support-
www.siemens.com/
45