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Product Repairs
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Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" charge.
Warranty Coverage Period - Warranty coverage starts at the time that the consumer
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PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
Field Service - The Ogawa customer service department will diagnose and schedule an
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authorized service provider to repair the chair in the consumer's residence.
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Parts - All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the Ogawa service department. Some Ogawa product repairs may be performed by the
consumer in their own home with parts and instructions supplied by Ogawa, such as remote
controller replacements that don't require a technician.
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CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the
consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to Ogawa products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by Ogawa's authorized field service personnel.
• Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not
constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or
modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or
damage of an operating part from failure to provide manufacturer's recommended maintenance,
transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions).
• Warranties do not cover any loss during the time spent waiting for parts or repairs.
• Under no circumstance shall Ogawa or its representatives be liable for indirect, consequential, or incidental
damages (including damages for lost profits, business interruption, bodily injury, medical and the like).
• Warranties are non-transferable.
• Ogawa's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Ogawa's option, for
the replacement of the defective part.
• Notwithstanding the above, if replacement parts for defective materials are not available, Ogawa reserves the
right to make substitutions in lieu of repair or replacement.
•All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or
installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
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