Matica MC320x User Manual
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Matica MC320x User Manual

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USER GUIDE
MC320x USER GUIDE

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PATRICIA
June 10, 2025

PRINTER KEEPS STATING CODE 25

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Summary of Contents for Matica MC320x

  • Page 1 USER GUIDE MC320x USER GUIDE...
  • Page 2 Refer to the warranty statement provided with the printer for the warranty terms and conditions, and its limitations of liability. Environmental Impact Matica is committed to reducing the environmental impact of its products through improvements in energy efficiency. DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING AND...
  • Page 3 2) Cet appareil doit accepter toutes les interférences, y compris celles qui pourraient entraîner un mauvais fonctionnement de l'appareil. General Note: - This equipment must be used by – Ordinary person / Instructed person / Skilled person MC320x USER GUIDE...
  • Page 4 Be sure to follow these cautions to operate the printer safely. These cautions indicate the heated surface & involve the risk of heat injury if person touch with bare hand. These cautions indicate the touch of surface with bare hand is prohibited. MC320x USER GUIDE...

  • Page 5: Table Of Contents

    5.2.1 Tools ....................5-10 5.2.2 About ....................5-12 Printing ....................6-13 Card printing ......................... 6-13 6.1.1 MC320x Printing preferences ............6-13 6.1.2 Print settings ..................6-13 6.1.3 Card front settings ................6-14 6.1.4 Card back ..................6-15 6.1.5 Mag encoding settings mag encoding tools ........6-15 Color settings ........................
  • Page 6 7.5.1 Roller cleaning procedure ..............7-5 Printhead cleaning ......................7-7 7.6.1 Printhead cleaning procedure ............. 7-7 Print head replacement ....................7-9 7.7.1 Replacement procedure ..............7-9 Options ..................... 8-1 Chip encoding (contact and contactless) ................ 8-1 7.2 Use of PC/SC encoder tests ..................8-1 Magnetic encoding ......................

  • Page 7: Product Overview

    If it is returned without its original packaging and any components are damaged during transportation, such components will no longer be covered by the warranty. Matica will also charge for the new packaging which will be required to ship the printer back...

  • Page 8: Unpacking The Printer

    Power cord • Power supply • USB cable • Ribbon carrier • Reject bin Note: Contact the dealer immediately if any of the items listed above are missing. Only use the power supply provided with the printer. MC320x USER GUIDE...

  • Page 9: Functional Description

    Functional description 3.2.1 Front view The front of the printer is the operator side and has following features: 1) Input Hopper 2) Operator panel and printer status indicators: ON/OFF key and 3 functional keys 3) LCD display MC320x USER GUIDE...

  • Page 10: Operator Panel

    Input hopper LED – (Shown as 9) ▪ Off – indicates there is no card available. ▪ Red blinking – indicates number of cards in the hopper are running low. ▪ Red – indicates there are cards available in input hopper. MC320x USER GUIDE...
  • Page 11 • LCD display sequence for the MENU option MC320x USER GUIDE...

  • Page 12: Rear View

    ISO CR80 - ISO 7810 (53.98 x 85.60) • Thickness: 0.25 to 1.25 mm (10 to 50 mil) manual gauge adjustment • Magnetic stripe: ISO 7811 • Smart Card Contact: ISO 7816-1,2,3,4 • Smart Card Contactless: ISO 14443A/B. MC320x USER GUIDE User Guide...

  • Page 13: Installation Procedures

    Installing the ribbon Original Matica ribbons are to be installed carefully. The ribbon carrier that comes with the printer helps to install the ribbon quickly, easily, and accurately. Once the ribbon is in its carrier, the carrier can then be easily dropped into the printer using the red and grey guides.
  • Page 14 4 ) The ribbon carrier should be positioned inside the Right & Left guide cores as illustrated below. Left guide core for ribbon carrier Right guide core for ribbon carrier 5) Drop the ribbon carrier’s back side (trailer core) into the backend guide cores as per below instructions. MC320x USER GUIDE...

  • Page 15: Rear Bin Installation

    6) Slide the ribbon carrier’s front side (leading core) inside the front guide cores as per illustration. 7) Now close the top cover. Note: Ribbon carrier should be assembled without touching/damaging the printer head Rear bin installation MC320x USER GUIDE...

  • Page 16: Card Feeding

    1. Open the front door manually as shown below. 2. Load the cards into the hopper and close the door. Card insertion direction contact type cards, chip will be visible on the top. Mag stripe will be facing downwards towards the right. MC320x USER GUIDE...

  • Page 17: Adjusting The Card Thickness

    Cards with thicknesses ranging between 0.25 mm and 1.25 mm (10 - 50 mil) can be processed by the printer. Proceed as follows to adjust the card thickness: 1) Open the top cover as per the instructions below. 2) Slide the card thickness selection knob to match the card thickness. 3) Close the top cover. MC320x USER GUIDE...

  • Page 18: Connecting The Power Supply And Powering On The Printer

    Connecting the power supply and powering on the printer Connect the power cord to the power outlet (a) to the power supply and then connect the power supply to the printer (b) as shown below. Press the ON/OFF button (c) to power on the printer. MC320x USER GUIDE...

  • Page 19: Installing The Software And Configuring The Printer

    Connecting the printer to the computer and installing the software 5.1.1 Printer connection through USB 1) Download/ save a copy of MC320x driver software onto your PC/Laptop. 2) Double click on the Matica XPS driver installer.exe application to setup the wizard. 3) Click ´Next´. MC320x USER GUIDE...
  • Page 20 5) In case you want to Install the printer using LAN connection tick the box ‘Add a printer connected through the network’ and Click ‘Next’ to continue with the installation. For USB connection leave the option unticked & click ‘Next’ to continue with the installation. MC320x USER GUIDE User Guide...
  • Page 21 If it detects a previous version, then a pop-up window will appear asking for permission to remove the existing driver. Click ´Yes´ as it is recommended to remove any current version of the driver. b. If there is no existing driver, see step 11 and continue. MC320x USER GUIDE User Guide...
  • Page 22 8) A dialog box will appear instructing to switch the printer off or disconnect the USB cable. 9) At this stage, the installer starts to uninstall any existing driver. MC320x USER GUIDE User Guide...
  • Page 23 10) A computer restart is now required, follow the next steps to complete the uninstallation procedure. 11) After restarting the PC, run the installer again. Ensure the printer is switched on and plugged into a USB port before clicking OK. MC320x USER GUIDE User Guide...
  • Page 24 12) The installation may take several minutes to complete. 13) The XPS driver install is now complete, Click ´Finish´ MC320x USER GUIDE User Guide...
  • Page 25 MC320x USER GUIDE User Guide...

  • Page 26: Printer Connection Through Lan/Ethernet

    If the printer is already installed through USB connection, disconnect the USB connection and Switch OFF the printer. 1) Download/ save a copy of MC320x driver installer software onto your PC/laptop. 2) Double click on the Matica XPS driver installer application to setup the Wizard.
  • Page 27 4) Select “I accept the agreement” to accept the license agreement and then click Next. 5) Click ‘Add a printer connected to a network (Ethernet or WiFi)’. Click ‘Next’. MC320x USER GUIDE User Guide...
  • Page 28 7) During the installation process, the installer checks for any previous version of the driver c. If it detects a previous version then the installer will request permission to remove the existing driver. Click ´Yes´. MC320x USER GUIDE User Guide...
  • Page 29 8) A Dialog box appears to switch the printer off & disconnect from any USB port of PC/laptop. Follow the steps and click ‘OK’. 9) The installer will now start to uninstall the existing drivers. MC320x USER GUIDE User Guide...
  • Page 30 10) Restart the PC/Laptop by clicking ‘Yes’. 11) Connect the ethernet cable to the printer and switch on. 12) For DCP type connection: Select the DCP connection type & click ‘Next’. MC320x USER GUIDE User Guide...
  • Page 31 Model name + 7-digit serial number An example shown below, If printer Model name is MC320x, then format is MC320x +Serial number of the printer, i.e.MC320x9999999 Below snapshot for example. 14) Click ‘Finish’ to complete the Matica XPS driver setup.

  • Page 32: Static Ip

    2. Connect the LAN, USB and switch OFF & ON the printer. Ensure the PC/ Laptop is also connected to same LAN connection. 3. Go to devices & printers and right click on MC320x printer icon. Select printer properties from the drop- down menu.
  • Page 33 7. Connect the LAN cable and switch the printer OFF and ON. 8. Select Static IP address and Click ´Next´. 9. Enter the Static IP address, as noted from step 5 and Click Next, 10. Click Finish to complete the Matica XPS Driver Setup Wizard, MC320x USER GUIDE User Guide...
  • Page 34 MC320x USER GUIDE User Guide...

  • Page 35: Uninstall Program Tabs

    The user can access the tool menu in the MC320x printer properties. 1) Ensure that printer is connected to PC/Laptop through USB. 2) Go to devices & printers and right click on the MC320x printer icon. Select printer properties from drop down menu.
  • Page 36 3) Select the tool tab in MC320x printer properties, 4) The user can now select the required operation from tool selection menu. MC320x USER GUIDE 5-11 User Guide 3-13...

  • Page 37: About

    5.2.2 About The user can check the driver version & other related details via the ‘About’ tab. MC320x USER GUIDE 5-12 User Guide 3-13...

  • Page 38: Printing

    The printing application recognizes the printer, allowing the user to create fully customized card designs. 6.1.1 MC320x Printing preferences MC320x XPS driver printing preferences allow the user to set the printer properties based on the printing operation requirements. The MC320x printing preferences has the following tabs, •...

  • Page 39: Card Front Settings

    Overlay option: This option allows the user to adjust the contrast of the overlay panel and the area in which the overlay will be printed. MC320x USER GUIDE 6-14 User Guide...

  • Page 40: Card Back

    Based on the type of magnetic stripe card coercivity, the user must select the correct coercivity from the drop down menu. Magnetic encoding tools : The user can use this standalone tool to encode magnetic striped cards. MC320x USER GUIDE 6-15 User Guide...

  • Page 41: Color Settings

    Printing a test card using the LCD Display menu, • Using the menu/scroll button, scroll to the ‘Advanced’ setting. • Scroll to ‘Test Print’ • Press the selection button to print the test card MC320x USER GUIDE 6-16 User Guide...

  • Page 42: Printer Maintenance

    • For printers with the ISO magnetic stripe encoders: the cleaning frequency should be more frequent. Standard cleaning procedure 1. To perform the standard cleaning, Select ‘clean printer” from the drop down menu available in the printer properties tools tab. MC320x USER GUIDE User Guide...
  • Page 43 2. Follow the instructions in the wizard, as shown below. 3. Close the top cover & click next. MC320x USER GUIDE User Guide...
  • Page 44 Note: Insert the cleaning card in the back slot of the printer. The adhesive surface is on both sides. 4. Cleaning the print head, for Printhead cleaning procedure, Click ‘Finish’ to complete the standard Refer to Chapter 6.5 cleaning procedure MC320x USER GUIDE User Guide...

  • Page 45: Card Path Advanced Cleaning

    Advanced cleaning 1. To perform the advanced clean, select ‘Advance printer clean” from drop down menu available in the printer properties tool tab. Note: a) Insert the T-card in the back slot of the printer MC320x USER GUIDE User Guide...

  • Page 46: Cleaning Roller

    Step 1: Hold the encoder cover Step 2: Move the cover towards the downward direction as shown in the image to disengage Step 3: Slide out the encoder cover in the direction shown in the image. MC320x USER GUIDE User Guide...
  • Page 47 7) After cleaning, dry the roller thoroughly. 8) Reinsert the roller by compressing the flanges of the cleaning roller and push the projections into its slot. Press downwards until you hear a sound of clicking. MC320x USER GUIDE User Guide...

  • Page 48: Printhead Cleaning

    • The edge of the printhead must be cleaned using the cleaning pen. • The edge of the printhead must be cleaned to remove residual ink ordust. 7.6.1 Printhead cleaning procedure 1) Unplug the printer from the power supply. 2) Open the top cover. MC320x USER GUIDE User Guide...
  • Page 49 3) Using the cleaning pen/swab that is provided with the cleaning kit, clean the printhead by rubbing the pen in the direction indicated by the arrow in the figure below. 4) Close the top cover. 5) The printhead cleaning procedure is now complete. MC320x USER GUIDE User Guide...

  • Page 50: Print Head Replacement

    2) Unplug the printer from the power supply and open the top cover. Remove the printhead as instructed below, i. To remove the printhead. Press in the direction indicated by the arrow to compress the spring and to release from its housing. Once removed Click ‘Next’ to continue. MC320x USER GUIDE...
  • Page 51 Click ‘Next’ to continue. 3) Connect the printer to the power supply and switch the printer on, then click ‘Next’ to continue. MC320x USER GUIDE 7-10...
  • Page 52 Enter the printhead serial number and click ‘Set’. 5) Click ‘Finish’ to complete the printhead replacement procedure. MC320x USER GUIDE 7-11...

  • Page 53: Options

    8 Options Chip encoding (contact and contactless) The chip encoder is an optional module for the MC320x series that allows the encoding of chip cards and contactless (smart cards). Available chip & contactless encoding modules and related functionalities: • Dual interface encoder module (Contact and Contactless cards) Code PR10300003 Enables the user to encode chip and contactless smart cards.
  • Page 54 Click the activate dual interface module and insert the smart card into the feeder. To conduct the test, click load card & card move to dual interface → click read ATR. The software will read & display the ATR once the test has been completed successfully. MC320x USER GUIDE 8-2- User Guide...

  • Page 55: Magnetic Encoding

    & mag encoding tool tab. Sample encoding format: ̴ 1 :ABCDEFGHIJKL1234; Layout test for sending data to track 1: ̴ 2 :123456789456789999; Layout test for sending data to track 2: Layout test for sending data to track 3: ~3:123456789342567; MC320x USER GUIDE...

  • Page 56: Duplex Activation

    Duplex activation The duplex activation is an optional module for the MC320x series printer that allows the user to print on both sides of the cards. The following module is available: • MC310 duplex activation kit It will enable the printer to print dual sided...

  • Page 57: Trouble Shooting

    Printer does not power on that an electricity supply is present. Unable to print USER • Make sure that a MC320x printer appears in “Devices Printer does not start and Printers” and that it is active (icon appears in dark printing (no movement) grey).

  • Page 58: Ribbon Errors

    Ribbon errors USER If the ribbon has tears or • locks with error 14 Chip encoding USER Difficulties or failures in the code reading ATR • MC320x USER GUIDE User Guide...

  • Page 59: Ribbons

    SCRATCH-OFF ribbon, 1000 prints BD32263x Each Matica ribbon has an RFID tag with ribbon identification data that allows the printer to configure all the counting and optimization parameters and procedures. It is strongly suggested to exclusively use original Matica ribbons. The use of non-original accessories could damage the product and therefore void the factory warranty.

  • Page 60: Technical Characteristics

    Two level encoding protection • Smart ribbon level memory and management • Smart ribbon optimization in monochrome printing • Available ribbon: please refer to Matica website: www.maticagroup.com Print speed • Single-side Monochrome: up to 850 cph • Single-side YMCKO: up to 180 cph •...
  • Page 61 Min/max operating temperature: 15° - 40 °C (59° F- 104 °F) • Humidity: 20% to 65% non-condensing • Min/max storage temperature: –5° - +70 °C (23° - 158 °F) • Storage humidity: 20% to 70% (non-condensing) (*) Only in some models/option MC320x USER GUIDE 12-2 User Guide...
  • Page 63 Matica – All rights reserved www.maticagroup.com...

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