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RMA Procedure.
If Purchaser discovers a defect in a Product during the
applicable Warranty Period, then Purchaser should contact Castlewood for a
Return Materials Authorization (RMA) number before shipping the Product,
freight and insurance prepaid, to Castlewood’s designated repair facility. Purchaser
shall ensure that the ORB disk is not inside the drive during shipment as the
disk/head could be seriously damaged. Purchaser should have the part number,
serial number, date of purchase, and the suspected problem ready when
contacting Castlewood to obtain a RMA. Before shipping any Product to
Castlewood, Purchaser shall remove any removable storage media, and all
programs, data files and other data from any applicable storage media. Castlewood
accepts no responsibility or obligation to return any such materials that are
shipped to Castlewood. If a Product returned under warranty is found not to be
defective, then Castlewood shall dispose of the Product per Purchaser’s
instructions after receiving full payment from Purchaser for Castlewood’s
inspection of the Product at Castlewood’s then current rates for such services.
Limitation of Liability.
IN NO EVENT SHALL CASTLEWOOD BE LIABLE
FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES THAT PURCHASER MAY SUFFER DIRECTLY OR INDIRECTLY
FROM THE PURCHASE USE OF THE PRODUCT, INCLUDING, WITHOUT
LIMITATION, FOR THE LOSS OF USE OR LOSS OF DATA, FILES OR
PROGRAMS STORED ON THE PRODUCT. CASTLEWOOD’S MAXIMUM
LIABILITY FOR ANY CLAIM BY PURCHASER ARISING OUT OF
PURCHASER’S PURCHASE AND USE OF THE PRODUCT SHALL IN NO
EVENT EXCEED THE PURCHASE PRICE OF THE APPLICABLE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL, PUNITIVE
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT
APPLY TO PURCHASER.
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