If the whole image or part of the image remains still, the screen will gradually become
darker to reduce image retention. This is a feature to protect the panel, and is not a
malfunction.
[112] OLED panel (only models equipped with an OLED panel) | OLED panel (only models
equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel)
The message [Panel refresh did not finish] is
displayed. (only models equipped with an OLED
panel)
If the TV is turned on, the AC power cord (mains lead) is unplugged, or the ambient
temperature falls outside of the range between 10°C and 40°C during the panel refresh, the
process will not complete and this message will appear. Start the procedure again from the
beginning.
Hint
Depending on your model, a panel refresh may take up to an hour to complete.
[113] OLED panel (only models equipped with an OLED panel) | OLED panel (only models
equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel)
You are concerned about an image retention. (only
models equipped with an OLED panel)
If the same image is displayed repeatedly or for long periods of time, image retention may
occur. This issue is not a malfunction.
The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image
retention.
You can perform a [Panel refresh] when necessary.
1
Press the
[Settings] — [Display & Sound] — [Expert panel settings] — [Panel refresh].
Hint
[Pixel shift] is a feature that helps prevents image retention by automatically moving the
image at fixed intervals. Under normal circumstances, keep this option enabled.
(Quick Settings) button on the remote control, then select