Page 1 Television Getting Started [1] Remote control buttons [2] Connecting terminal [3] How the LEDs light up [4] Home menu [5] Selecting inputs [6] Performing acoustic auto calibration [7] Accessibility features [8] Useful features [9] Searching for content/operating the TV with your voice [10] Using the remote control microphone [11] Using the built-in MIC on the TV (only TVs with a built-in MIC) [12] Enjoying preferred apps [13]...
Page 2 Adjusting the picture quality [25] Adjusting the sound quality [26] “Sound” advanced settings [27] Advanced auto volume [28] Balance [29] Using the TV with Other Devices [30] USB devices [31] Playing content stored on a USB device [32] Information about USB devices used for storing photos and music [33] Supported files and formats [34] Photos [35] Music [36]...
Page 3 Experiencing 3D surround with a neckband speaker or headphones (BRAVIA XR models only) [58] Bluetooth devices [59] Connecting a Bluetooth device [60] Adjusting the AV sync setting [61] Supported Bluetooth profiles [62] BRAVIA Sync-compatible devices [63] BRAVIA Sync overview [64] Using features available for BRAVIA Sync-compatible devices [65] Adjusting BRAVIA Sync settings [66] Viewing pictures in 4K from compatible devices [67]...
Page 4 Apps [89] System [90] Remotes & Accessories [91] Help & Feedback [92] Timers & Clock [93] Troubleshooting [94] Start here [95] Self diagnostics [96] Software updates [97] If a full reset (restart) of the TV is required [98] Frequently Asked Questions for Troubleshooting [99] Picture (quality)/screen [100] No color/Dark picture/Color is not correct/Picture is too bright.
Page 5 You are concerned about a delay between the picture and sound. [118] No TV sounds such as operation sound or audio response. [119] You cannot establish an eARC connection. [120] You cannot use voice search with the built-in MIC (only TVs with a built-in MIC). [121] The TV responds to sound from the surroundings (only TVs with a built-in MIC).
Page 6 Specifications [148] Support Site [149] Keeping the TV updated [150] Trademark information [151] Getting Started Remote control buttons This section describes remote control buttons. Connecting terminal How the LEDs light up Home menu Selecting inputs Performing acoustic auto calibration Accessibility features [2] Getting Started Remote control buttons The supplied remote control, button layout, button names and available features vary...
Page 7 (Power) Turns on or switches to standby/networked standby mode. Switch to a TV channel or input and display the TV menu. For details, refer to Using the TV menu page. (MIC) Speak into here to use the microphone in the remote control. There is an LED above the microphone.
Page 8 For details, refer to Using the remote control microphone page. Google Assistant is not available in certain languages/countries/regions. (Mute) Mute the sound. Press again to restore the sound. Hint The accessibility shortcut service can be turned on or off by pressing and holding (Mute).
Page 9 Terminal Description Connecting a large USB device may interfere with other connected devices beside it. In such a case, connect it to the other USB input. REMOTE IR IN / REMOTE Connects to the Home Controller. These jacks are for receiving the external control signal.
Page 10 Terminal Description Connects to the HDMI device. The HDMI interface can transfer the digital video and audio on a single cable. To enjoy high quality 4K ™ contents, connect a Premium High Speed HDMI Cable(s) and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port.
Page 11 Terminal Description DIGITAL AUDIO OUT (OPTICAL) Connects to an audio system with optical audio input. When connecting an audio system not compatible with ARC using an HDMI cable, you need to connect an optical audio cable to the DIGITAL AUDIO OUT (OPTICAL) to output digital sound. (Cable/Antenna input) Connects to Cable/Antenna/External Box.
Page 12 Terminal Description Press the (Quick Settings) button on the remote control, and disable [TV center speaker mode] in [Settings] — [Display & Sound] — [Audio output]. S-CENTER SPEAKER IN Connects the TV and an audio device with an S-CENTER OUT output/jack using a TV center speaker mode cable.
Page 13 (A) Voice function LED (On the left side at the bottom of the TV. Only TVs with a built-in MIC. ) (B) Operational response LED (In the center at the bottom of the TV.) The built-in MIC may not be available depending on your region/model/language. Voice function LED Turns “on”...
Page 14 [5] Getting Started Home menu The screen displayed when you press the HOME/ (HOME) button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings. The items displayed on the Home Menu depends on whether a Google Account has been setup on the TV.
Page 15 HDMI that you were watching before turning off the TV will be displayed. Specifications may be subject to change without notice. For other information, see “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting [6] Getting Started...
Page 16 Press the INPUT or (Input) button repeatedly to select the connected device. Alternatively, press the INPUT or (Input) button, use the (Left) / (Right) buttons to select a connected device, and then press the (Enter) button. Note If there are no devices connected to an HDMI input, the HDMI input may not be displayed in the [Input menu].
Page 17 Models that support acoustic auto calibration have the following setting. [Settings] — [Display & Sound] — [Sound] — [Acoustic auto calibration] Note Calibration effects will vary depending on your watching environment. A loud test sound will be played from the TV during measurement. Do not block the microphone opening at the end of the remote control during measurement.
Page 18 your watching environment. Hint Acoustic auto calibration may fail in the following cases. If the remote control is moved during measurement If there are sounds other than the test sound (such as noise) during measurement [8] Getting Started Accessibility features This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles.
Page 19 To use text-to-speech with the Help Guide, view the Help Guide from the Sony support website using a computer or smartphone. For more information about accessibility, please visit the Sony support website. https://www.sony.net/A11y.GoogleTV/ Useful features Searching for content/operating the TV with your voice...
Page 20 and the LED on the remote control will light up. Speak into the microphone while pressing and holding the Google Assistant button. Speech examples may be displayed depending on your model. Search results are displayed when you speak into the microphone. Hint If you press the Google Assistant or MIC button on the remote control and say “Voice hints”, information about how to speak and available voice commands will be...
Page 21 The built-in MIC on the TV may not be available depending on your region/country/language. For details about languages that support the built-in MIC on the TV feature, refer to the following Sony support website. https://www.sony.net/tv-hf/us/ Hint The URL is subject to change without notice.
Page 22 When the voice function LED blinks white, start speaking. (A) (B) (A) The voice function LED is located at the bottom just left of center of the TV. (B) The LED located at the bottom center of the TV lights up amber when hands-free operation is available.
Page 23 Press the (Quick Settings) button on the remote control, and select the following in order. [Settings] — [System] — [Built-in MIC sensitivity] Related topics Connecting to a Network How the LEDs light up You want to disable the LED so that it does not light up or blink. [13] Useful features Enjoying preferred apps Installing apps...
Page 24 Press the HOME/ button, and from [Search] on the Home screen, say something like “Search for <app name> apps” to search for apps you want to install. Alternatively, select the input field and use the on-screen keyboard. Select an app from the search results and install it. Hint If the app search does not produce the desired results, say “Google Play Store”, and try searching for the app on the Google Play Store screen.
Page 25 Finding the remote control (only models supplied with a buzzer built-in remote control) The remote control supplied with the TV has a feature that allows you to find the remote control by playing a sound from a built-in buzzer when you cannot find it, such as when you do not remember where you left it (for example, under a cushion or hidden under a newspaper), or when you are watching a movie in a dark room.
Page 26 The feature to find a remote control using the built-in MIC on the TV is available only to some models/countries/regions/languages. To find a remote control using the TV's built-in MIC, the TV must be on (in some languages, you can find a remote control using the TV's built-in MIC even if the TV is off).
Page 27 To set age restrictions on programs Press the (Quick Settings) button on the remote control, and then select the following in order. [Settings] — [System] — [Parental controls] — [Channels & External inputs] — [TV rating]. The options depend on your model/country/region/settings. To restrict apps (password lock feature) Set to restrict children from using apps such as internet browsers.
Page 28 You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps. If you forget the PIN, you must reset the TV to its original factory settings. Make sure you do not forget the PIN.
Page 29 Attach the supplied Camera and Microphone Unit to the Camera port on the back of the TV. You can adjust the angle and vertical position of the Camera and Microphone Unit. Removing To easily remove the supplied Camera and Microphone Unit, twist it slightly as shown in the figure below.
Page 30 [Settings] — [Remotes & Accessories] — [BRAVIA CAM] — the desired item Available settings [Auto adjust picture and sound] (BRAVIA XR models only) The Camera and Microphone Unit detects the user's viewing position and automatically adjusts the screen brightness, volume, and audio balance. [Brightness] Automatically adjusts the brightness according to the viewing distance to make colors more visible.
Page 31 With Camera sensing functions, camera images are not sent to the network, but you can erase the data collected by the Camera and Microphone Unit and reset Camera sensing functions. [Settings] — [Remotes & Accessories] — [BRAVIA CAM] — [Clear data] To turn off the LED of the Camera and Microphone Unit, disable the following setting.
Page 32 (This function is available only for digital broadcasts and depends on your region/country/settings.) Press the GUIDE/ (Guide) button to display the digital program guide. Select a program to watch. The details of the program are displayed. Select [View] to watch the program. Hint (Cable/satellite box control compatible models only) If you perform the [Cable/Satellite box control setup] setting in [Cable/Satellite box setup] under...
Page 33 The displayed screen and menus may vary depending on what you are watching and your model/country/region. Press the TV button while watching a TV broadcast. The TV menu is displayed at the bottom of the screen. Move the focus left or right and select the program you want to watch. If you move the focus down and select [TV settings] or [Remote control], options available while you are watching will be displayed.
Page 34 To use Ginga service (Ginga models only) Ginga models have [Channel setup & Ginga] in [Settings] — [Channels & Inputs] — [Channels]. Ginga (also known as DTVi) Interactivity provides extended programming content information such as sports statistics, soap opera chapters and characters, publicity, merchandising, weather information and news, through high-quality digital text and graphics, along with advanced options.
Page 35 Changing the picture and sound quality to your preferences Adjusting the picture quality Adjusting the sound quality “Sound” advanced settings Advanced auto volume Balance [25] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences Adjusting the picture quality You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size.
Page 36 Picture mode Change the picture quality according to the content you are watching such as movies or sports. Reset picture settings for *** Reset the picture settings for the current picture mode to the factory default. Auto picture mode Automatically selects the picture mode based on the content being viewed. *** calibrated mode Adjusts the picture to a quality close to that intended by the content creator when watching supported video streaming content and supported apps.
Page 37 You can set the following. HDR mode Picture that is suitable for a High Dynamic Range signal. HDMI video range Select the signal range for HDMI input. Color space Change the color reproduction range. Adv. color adjustment You can set the following. Adv.
Page 38 [26] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences Adjusting the sound quality You can configure various settings related to the TV’s sound such as sound quality and sound mode. Note The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device.
Page 39 Adjust the sound level of current input. For details, refer to “Sound” advanced settings. Advanced auto volume Keeps the volume level constant for all programs and inputs. For details, refer to Advanced auto volume. Balance Adjust the speaker balance. For details, refer to Balance. TV position Change [TV position] based on the installation method of the TV.
Page 40 To connect the TV and an eARC supported device, use an eARC-supporting HDMI cable . To connect an eARC supported device, refer to Connecting an audio system. ™ Sony's Premium High Speed HDMI Cable(s) is recommended. Digital audio out Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [Audio system].
Page 41 Hint Dolby Digital Plus is high quality surround sound processed by Dolby's acoustic technology. Pass through mode Output audio signals to an audio system without decoding. For the connection method to use pass through mode, refer to Connecting an audio system. [27] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences “Sound”...
Page 42 Setting Description Surround Virtually reproduce realistic surround sound. Surround effect Adjust the surround sound effect. Equalizer Adjust sound based on different frequencies. Voice Zoom Emphasize voice. Dialog enhancer Emphasize voice when [Sound mode] is set to [Dolby Audio]. [Volume level] Setting Description Volume offset...
Page 43 The volume is automatically adjusted to a certain level according to changes in the volume level of broadcasts and input signals. Reducing the volume difference that occurs when switching channels or inputs allows you to watch at a constant volume level. To enable this feature, press the (Quick Settings) button on the remote control, then select the following settings.
Page 44 Note The effect varies depending on your model/country/region, settings, and installation environment. [30] Using the TV with Other Devices USB devices Blu-ray and DVD players Cable/satellite box Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Computers, cameras, and camcorders Audio system (such as an AV receiver or sound bar) Video game consoles Experiencing 3D surround with a neckband speaker or headphones (BRAVIA XR models...
Page 45 Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device. (A) USB storage device Enjoy photos/music/movies stored on a USB device You can enjoy photos/music/movies stored on a USB device on the TV screen. If the USB device connected to the TV has a power switch, turn it on.
Page 46 It may take a while to display a photo, depending on the file and/or settings. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
Page 47 Supported files and formats Photos Music Videos Audio sampling rates (for videos) External subtitles [35] Supported files and formats | Supported files and formats | Supported files and formats Photos Use case : USB / Home Network File Format Extension JPEG *.jpg / *.jpe / *.jpeg HEIF...
Page 48 Extension: *.mp4 / *.m4a Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 3gpp Extension: *.3gp / *.3g2 Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k Extension: *.wma...
Page 49 Description Sampling Rate LPCM 32k / 44.1k / 48k Extension: *.mp3 Description Sampling Rate MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 32k / 44.1k / 48k MP2L3 16k / 22.05k / 24k MP2.5L3 8k / 11.025k / 12k Extension: *.wav Description Sampling Rate...
Page 50 Videos Audio sampling rates (for videos) External subtitles [37] Supported files and formats | Supported files and formats | Supported files and formats Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec Audio Max.
Page 51 Video Codec Max. / Min. Audio Codec Max. Frame Rate (Profile@Level) Resolution MPEG2 MP@HL, MPEG1L1 / 1920x1080 / 1920x1080@30fps / MP@H14L, MPEG1L2 / AAC- QCIF 1280x720@60fps MP@ML LC / HE-AAC v1 / (176x144) HE-AAC v2 / AC3 / E-AC3 Extension : *.m2ts / *.mts Subtitle Type : External Video Codec Max.
Page 52 ACEP@L4 AAC v2 / AC3 / (176x144) Video Codec Max. / Min. Audio Codec Max. Frame Rate E-AC3 / (Profile@Level) Resolution MPEG1L1 / MPEG1L2 AVC / H.264 AAC-LC / HE- 3840x2160 / 3840x2160@60p / BP@L5.2, AAC v1 / HE- QCIF 1920x1080@120fps MP@L5.2, AAC v2 / AC3 /...
Page 53 Video Codec Audio Max. / Min. Max. Frame Rate (Profile@Level) Codec Resolution VC1 AP@L3, WMA9 1920x1080 / 1920x1080@30fps / MP@HL, SP@ML Standard QCIF (176x144) 1280x720@60fps MKV (*.mkv) Subtitle Type : Internal / External Video Codec Max. / Min. Audio Codec Max.
Page 54 Video Codec Max. / Min. Audio Codec Max. Frame Rate (Profile@Level) Resolution DTS core / AC3 / 1920x1080 / 1920x1080@30fps / AAC-LC / E-AC3 / QCIF 1280x720@60fps HE-AAC v1 / HE- (176x144) AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis VP9 Profile 0, DTS core / AC3 / 3840x2160 /...
Page 55 Video Codec Max. / Min. Audio Codec Max. Frame Rate (Profile@Level) Resolution MPEG4 SP@L6, AAC-LC / HE- 1920x1080 / 1920x1080@30fps / ASP@L5, AAC v1 / HE- QCIF 1280x720@60fps ACEP@L4 AAC v2 / AC3 / E- (176x144) AC3 / MPEG1L1 / MPEG1L2 AVC / H.264 AAC-LC / HE-...
Page 56 Video Codec Max. / Min. Audio Codec Max. Frame Rate (Profile@Level) Resolution (S16BE) / PCM (S16LE) Motion JPEG AAC-LC / HE-AAC 1280x720 / 1280x720@30fps v1 / HE-AAC v2 / QCIF AC3 / E-AC3 / (176x144) MPEG1L1 / MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE)
Page 57 Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM 44.1k / 48k MPEG1L1 / MPEG1L2 32k / 44.1k / 48k MPEG1L3 32k / 44.1k / 48k AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 32k / 44.1k / 48k 44.1k / 48k...
Page 58 [39] Supported files and formats | Supported files and formats | Supported files and formats External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt Other supported files and formats Photos Music Videos Audio sampling rates (for videos) [40] Using the TV with Other Devices Blu-ray and DVD players Connecting a Blu-ray or DVD player...
Page 59 Hint You can also connect a cable/satellite box in the same way as a Blu-ray/DVD player. HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.
Page 60 (B) Analog Extension cable (supplied) (C) RCA Cable (not supplied) Whether the Analog Extension cable is supplied depends on your model/region/country. Cable that connects to the video input jack The 3.5 mm jack of the Analog Extension Cable has 4 poles. (B) (C)(D) (E) (A) 3.5 mm (B) Left for Audio signal.
Page 61 Press the INPUT or (Input) button repeatedly to select the connected Blu-ray/DVD player. Start playback on the connected Blu-ray/DVD player. Hint If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control. Also, if you press the 123 (Control menu) button on the remote control while watching content from the HDMI input, select [*** controls], you can operate the BRAVIA Sync-connected device from the TV screen.
Page 62 remote control Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Channels & Inputs] — [External inputs]. Performing [Cable/Satellite box control setup] in [Cable/Satellite box setup] allows you to control a cable/satellite box using the TV’s remote control. Press the (Quick Settings) button on the remote control, then select [Settings] —...
Page 63 Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to. Launch a Chromecast built-in supported app on the mobile device. Select the (cast) icon in the app. Select the TV as the cast destination. The screen of the mobile device is displayed on the TV.
Page 64 If you select [On (Powered on by apps)] in [Remote start], you can turn on the TV with apps on a mobile device such as an iPhone or iPad. Note An internet connection is required to use AirPlay. Operation of a mobile device such as iPhone or iPad varies depending on the OS version.
Page 65 (A) Computer (B) HDMI cable (not supplied) ™ Be sure to use an authorized Premium High Speed HDMI Cable(s) bearing the HDMI ™ logo. We recommend an Ultra High Speed HDMI Cable when connecting to a computer that supports 4K 120Hz. To check the video signal specifications Computer video signal specifications To view content stored on a computer...
Page 66 To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.
Page 67 Some devices may not be compatible with BRAVIA Sync even though they have an HDMI jack (socket). Related topics BRAVIA Sync-compatible devices [50] Computers, cameras, and camcorders | Computers, cameras, and camcorders Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.9 kHz/60 Hz 1024 x 768, 48.4 kHz/60 Hz...
Page 68 The picture may be blurry and may not be displayed correctly depending on your connection status. In this case, change the computer’s settings and select a different input signal in “Supported computer input signals”. [51] Using the TV with Other Devices Audio system (such as an AV receiver or sound bar) Outputting audio from an audio system...
Page 69 and eARC. On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV to eARC supported audio systems by using the HDMI terminal bearing the text “eARC/ARC”. For connection methods, refer to the Connecting an audio system page. Note The location of the HDMI terminal that supports eARC/ARC varies depending on the model.
Page 70 (B) HDMI cable (not supplied) ™ We recommend Sony's Premium High Speed HDMI Cable(s). To connect a sound bar via HDMI, see HDMI connection. If you connect the TV to a sound bar via HDMI, you can use the following features.
Page 71 (C) Digital optical cable (not supplied) ™ We recommend Sony's Premium High Speed HDMI Cable(s). To connect an audio amp via HDMI, see HDMI connection. To connect an audio amp with a digital optical cable, see Digital optical cable connection.
Page 72 Enable the audio system’s eARC feature. Refer to the instruction manual of the device. Adjusting an audio system Note You cannot select [eARC mode] if the text-to-speech function for on-screen text within the TV’s accessibility features is enabled. If audio is being output from an eARC supported device while you are watching HDMI input, the TV operates as follows: audio from system sounds and audio responses is not output, and the voice recognition performance of the built-in MIC may degrade (only TVs with a built-in...
Page 73 (A) AV receiver or Sound bar (B) Optical audio cable (not supplied) Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or low audio with a home theater system.
Page 74 [Audio output] — [Speakers] — [Audio system]. Turn on the connected audio system, then adjust the volume. If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control. Note You need to configure the [Digital audio out] settings according to your audio system.
Page 75 Models with a TV center speaker mode have CENTER SPEAKER IN terminals or S- CENTER SPEAKER IN terminals on the back of the TV. On TVs with S-CENTER SPEAKER IN input, you can use the TV as a center speaker in the following cases.
Page 76 (A) AV receiver (B) Speaker cable (not supplied) Use a speaker cable (not supplied) to connect the AV receiver to the CENTER SPEAKER IN terminal of the TV. When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver.
Page 77 Connect the TV and sound bar with the TV center speaker mode cable supplied with sound bar/home theater system. When a sound bar is connected, center audio is output from both the TV and sound bar, allowing you to enjoy both impactful sound from the sound bar and natural conversations. (A) TV center speaker mode cable (supplied with sound bars that have S-CENTER OUT terminals) Note...
Page 78 Dolby TrueHD DTS-HD MA Dolby Atmos DTS:X Master Audio MPEG2 - AAC/MPEG4 - AAC For details, refer to the support page. Support Site Related topics Connecting an audio system [57] Using the TV with Other Devices Video game consoles Connecting Connect an HDMI-supported video game console to your TV with an HDMI cable.
Page 79 Changing HDMI input settings After connecting, set the connected HDMI input port. To maximize the performance of your TV and video game console, set the [HDMI signal format]. Auto setup With the video game console turned on, connect it to the TV with an HDMI cable.
Page 80 Experiencing 3D surround with a neckband speaker or headphones (BRAVIA XR models only) If you connect the transmitter to the TV, you can use a neckband speaker or Sony brand headphones to experience 3D surround (spatial sound). For details, refer to the URL below.
Page 81 Turn the Bluetooth device on and put it in pairing mode. To put your Bluetooth device in pairing mode, refer to the instruction manual of the device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes & Accessories] — [Pair accessory] to put the TV in pairing mode.
Page 82 and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.) Bluetooth A2DP-supported models that support Bluetooth audio devices have [A/V sync] in [Settings] — [Display & Sound] — [Audio output]. Press the (Quick Settings) button on the remote control, then select [Settings] —...
Page 83 Supported Bluetooth profiles The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) A2DP (Advanced Audio Distribution Profile) AVRCP (Audio/Video Remote Control Profile) SPP (Serial Port Profile) Related topics Connecting a Bluetooth device [63] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices...
Page 84 Adjusting BRAVIA Sync settings [65] BRAVIA Sync-compatible devices | BRAVIA Sync-compatible devices Using features available for BRAVIA Sync- compatible devices To operate BRAVIA Sync-compatible devices from the TV, use the INPUT or (Input) button on the remote control to select the device you want to operate. Blu-ray/DVD player Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
Page 85 — [BRAVIA Sync settings] — [BRAVIA Sync control]. Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device.
Page 86 If disabled, the TV does not turn on automatically when the connected device is turned [BRAVIA Sync device list] Displays the BRAVIA Sync device list. [Device control keys] Allows you to set buttons to control an HDMI connected device. Related topics BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices [67] Using the TV with Other Devices...
Page 87 (B) Camcorder (C) USB device (D) Network device To view pictures stored on a USB device or network device in 4K resolution Connect the USB device or network device to the TV. Press the HOME/ (HOME) button, and select Apps from the Home menu, then select [Media Player].
Page 88 A 3D picture cannot be displayed. If you change the picture by pressing the (Left) / (Right) buttons, it may take a moment for the picture to be displayed. Related topics Computers, cameras, and camcorders USB devices Connecting to a Network [69] Viewing pictures in 4K from compatible devices | Viewing pictures in 4K from compatible devices Settings for viewing pictures through HDMI input...
Page 89 Related topics Viewing pictures in 4K resolution [70] Using the TV with Other Devices BRAVIA Connectivity Guide Descriptions about connecting devices to the TV are also available on the Sony support website. Refer to it as necessary. https://www.sony.net/tv_connectivity_guide/ [71] Connecting to a Network...
Page 90 Connecting to a network Connecting to a network using a LAN cable Connecting to a network using a wireless connection [73] Connecting to a network | Connecting to a network Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network.
Page 91 Contact your service provider or network administrator to confirm your network includes router functionality. The network-related settings that are required may vary depending on the Internet service provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator).
Page 92 (A) Computer (B) Wireless router (C) Modem (D) Internet Set up your wireless router. For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator). Press the (Quick Settings) button on the remote control, then select [Settings] —...
Page 93 The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band. Note It is strongly recommended for security purposes to connect your TV to the Internet via a router/modem that includes router functionality.
Page 94 Wi-Fi Direct connects smartphones and computers directly to the TV instead of through the Internet, so streaming video content that requires an Internet connection cannot be played back on the TV. Press the (Quick Settings) button on the remote control, then select [Settings] —...
Page 95 Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Device name]. To list connected devices/deregister devices Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Show device list/Delete]. To deregister a device, select the device in the list to delete, then press the (Enter) button.
Page 96 (A) TV (B) BD/DVD recorder (C) Wireless LAN router (D) Modem To check the server connection Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.
Page 97 Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time. Select [Custom settings] to change the access permission settings of each controller. To use the remote device Press the (Quick Settings) button on the remote control, then select [Settings] — [Network &...
Page 98 Select the network device name. Select the folder, and then select the file to play. To check the supported file formats Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats.
Page 99 Related topics Adjusting home network settings [81] Connecting to a Network Viewing Internet content You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their apps in the Home Menu.
Page 100 System Date & Time, Language, Sound, Accessibility, Parental controlsand LED indicator, etc. Remotes & Accessories Remote control and Bluetooth settings. Help & Feedback Provides help from Sony and Google. Timers & Clock Timer, Sleep timer, Alarm, Clock display, etc. [83] Settings...
Page 101 Move the focus to change a setting or select it. To change the settings that are displayed Press the (Quick Settings) button on the remote control. Move the focus left or right, and select (Edit). Select the desired setting. Select [Close]. Hint To change the order or hide a displayed item, press and hold the (Enter) button...
Page 102 Display program information when channel is changed. [EWBS Auto-On] Broadcast signal may transmit emergency information and notify users by powering on the TV when the TV is in standby/networked standby mode. To enable this feature, select [On] in [EWBS Auto-On] screen during Initial Setup or press the (Quick Settings) button on the remote control, then select [Settings] —...
Page 103 Adjusts the screen size and position. [Sound] Configures settings that adjust the sound. To adjust the sound quality to your preferences, refer to the Adjusting the sound quality page. [Audio output] Configures selection settings related to speakers. [Expert panel settings](only models equipped with an OLED panel) Use when setting [Pixel shift] or manually performing [Panel refresh].
Page 104 [Accounts & Sign In] cannot be used. To set a Google Account, set up Google TV from the settings menu. [88] Settings Privacy You can restrict the installation of apps from unknown sources. [89] Settings Apps Allows you to configure or uninstall apps, or clear the cache. Related topics Installing apps [90] Settings...
Page 105 Displays information about the TV. Here, you can reset your TV [Date & Time] Configures the current time and auto clock display. [Language] Selects the menu language. The selected menu language will also set the voice recognition language. [Keyboard] Configures the settings of the on-screen keyboard. [Storage] Changes the settings related to data storage.
Page 106 [Sound] Configures the [System sounds] setting. [Apple AirPlay & HomeKit] Configures the settings for Apple AirPlay & HomeKit. [Picture adjustments lock] Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.) [Initial setup] Sets up the basic features such as network and channels for first time use.
Page 107 Remote control buttons Using the remote control microphone [92] Settings Help & Feedback Help from Sony can be displayed here. If a Google Account is set on the TV, you can also give Google feedback. [93] Settings Timers & Clock In Timers &...
Page 108 [Timer] Turns on the TV to the desired channel or input at a preset time. [Sleep timer] Turns off the TV after a preset time. [Alarm] Plays a sound after a preset time. [Clock display] Displays the clock on the TV screen always or at every hour. Related topics Selecting inputs [94]...
Page 109 [97] Start here | Start here Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.
Page 110 If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.
Page 111 If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting. Power Reset Restart the TV with the remote control. Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a shutting down message will appear).
Page 112 [99] Start here | Start here Frequently Asked Questions for Troubleshooting For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below. http://www.sony.net/androidtv-faq/ [100] Troubleshooting Picture (quality)/screen No color/Dark picture/Color is not correct/Picture is too bright.
Page 113 Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] to make adjustments. For details, refer to Adjusting the picture quality page. Press the (Quick Settings) button on the remote control, and check [Brightness] and [Power saving] on the Quick Settings screen.
Page 114 Change the current setting of [CineMotion] to [Off]. Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion]. [103] Picture (quality)/screen | Picture (quality)/screen High resolution HDR pictures are not displayed. The following are required to watch high resolution HDR pictures such as 4K (50p/60p) .
Page 115 The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.
Page 116 The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention. You can perform a [Panel refresh] when necessary. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Expert panel settings] — [Panel refresh]. Hint [Pixel shift] is a feature that helps prevents image retention by automatically moving the image at fixed intervals.
Page 117 In the following cases, the panel refresh will not finish and a message will be displayed. The room temperature is outside the range of 10°C (50°F) and 40°C (104°F) during a panel refresh (only for some models). The TV is turned on. The power cord is disconnected.
Page 118 Hint For more information, please visit the Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network Connecting to a network using a LAN cable [112] Broadcast reception | Broadcast reception You cannot view digital channels.
Page 119 Related topics You cannot view digital channels. [114] Troubleshooting Sound No sound but good picture. No audio or low audio with a home theater system. You want to output sound from the headphones/Bluetooth audio device and audio system/TV speakers at the same time. You are concerned about a delay between the picture and sound.
Page 120 [116] Sound | Sound No audio or low audio with a home theater system. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display &...
Page 121 Setting [Digital audio out] to [PCM] For details about digital optical cable connections, refer to the Connecting an audio system page. [118] Sound | Sound You are concerned about a delay between the picture and sound. If a Bluetooth audio device is connected The picture and sound do not match because the sound is delayed due to the properties of Bluetooth.
Page 122 If the TV is connected via eARC or [Pass through mode] is set to [Auto], TV sounds such as those from remote control operation or voice responses are not output because audio signals from the HDMI input are passed through to the eARC audio system. To output those sounds from the TV, try the following.
Page 123 Check if the Built-in MIC Switch is on. The voice recognition performance of the built-in MIC may also degrade in the following cases. When eARC features are enabled When a sound bar is connected When [Pass through mode] is set to [Auto] [122] Sound | Sound The TV responds to sound from the surroundings (only TVs with a built-in MIC).
Page 124 Hint The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site. Note If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.
Page 125 Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable...
Page 126 Check if the TV is working properly Press the power button on the TV to determine if the problem is with the remote control or not. For the location of the power button, refer to the Reference Guide/Setup Guide supplied with the TV. If the TV is not working, try resetting it.
Page 127 [Connect a new remote] — follow the on-screen instructions to reconnect the remote control. If you cannot operate the TV with the supplied remote control, select the above in order until [Connect a new remote] using another Sony TV's remote control, and then try connecting again with the supplied remote control.
Page 128 Remove the batteries from the remote control. Press the power button on the remote control for three seconds. Install new batteries into the remote control. If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages.
Page 129 The TV turns on automatically. The TV does not turn on. [130] Power | Power The TV cannot be turned off using the remote control. The batteries in the remote control may be depleted. Replace them with new ones or turn off the TV using the power button on the TV.
Page 130 If a full reset (restart) of the TV is required Home menu Using the Quick Settings [131] Power | Power The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. If the time set in [Turn off TV after] elapses, the power turns off automatically.
Page 131 Perform the procedures in the order below until the problem is solved. 1. Check if the TV turns on with the remote control. Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Page 132 Connected devices No picture from a connected device. You cannot select a connected device. You cannot find a connected BRAVIA Sync HDMI device. You cannot turn off the cable/satellite box using the TV's remote control. An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control.
Page 133 Related topics Using the TV with Other Devices [137] Connected devices | Connected devices You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible. Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] —...
Page 134 If you press and hold a button on the remote control, the operation may not work. Instead, try pressing the button repeatedly. Depending on the external devices, some buttons may not work. Related topics How to control the cable/satellite box using the TV remote control [140] Connected devices | Connected devices Operation cuts out, or a device does not work.
Page 135 Reboot the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Customer Support with the number of times the Operational response LED flashes.
Page 136 About the Help Guide Help Guide structure Specifications Support Site Keeping the TV updated Trademark information [145] Index/Other Index TV programs GUIDE/ (Guide) Channels Interactive broadcasts Parental lock Picture/display 4K pictures Language HOME menu Expert panel settings Picture Pixel shift Date &...
Page 137 Bluetooth Chromecast BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc. Digital cameras, camcorders Audio systems Apps YouTube™ Netflix File playback Computers Digital cameras, camcorders Supported files and formats Other Restart System software update Accessibility [146] Index/Other About the Help Guide This Help Guide explains how to use this TV.
Page 138 (A) Setup Guide (B) Reference Guide Help Guide versions There are two versions of the Help Guide: the built-in version and the online version. The online Help Guide includes the latest information. The online Help Guide is automatically displayed when the TV is connected to the internet, otherwise the built-in Help Guide is displayed.
Page 139 To see if your TV is equipped with one of the functions described in the Help Guide, refer to the Reference Guide or the Sony website. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
Page 140 Changing the picture and sound quality to your preferences Using the TV with Other Devices USB devices Blu-ray and DVD players Cable/satellite box Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Computers, cameras, and camcorders Audio system (such as an AV receiver or sound bar) Video game consoles Experiencing 3D surround with a neckband speaker or headphones (BRAVIA XR models only)
Page 141 Trademark information [148] Index/Other Specifications You can find the specification information on the Sony support website: Please visit the product page of your TV and refer to Specifications. For more about the support website, see the Support Site page. Note A Specifications page may not be available depending on your model.
Page 142 For the latest information and Online Help Guide, please visit the Sony support website: USA: https://www.sony.com/tvsupport Canada: https://www.sony.ca/support Brazil: https://esupport.sony.com/BR/ Latin America: https://esupport.sony.com/ES/LA/ Philippines: https://www.sony-asia.com/support/ [150] Index/Other Keeping the TV updated The TV acquires data such as program guides while it is in standby/networked standby mode.
Page 143 ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. Covered by one or more claims of the HEVC patents listed at patentlist.accessadvance.com.

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