Rectifying Faults; After-Sales Service - Siemens ET8 MC31 Series Instruction Manual

Rectifying faults

Malfunctions often have simple explanations. Please read the
following notes before calling the after­sales service.
Indicator Fault
Blank There is no power supply.
The controls are damp or an object is
is flash-
"
resting on them.
ing
Electronic fault.
+
"§
number
Cooking sensor faulty.
]
"‹
The electronics have overheated and
"ƒ
have switched off the corresponding
hotplate.
The cooking sensor is too hot.
"„
The electronics have overheated and
"...
have switched off all hotplates.
Frying sensor faulty.
"ˆ
The hotplate was in operation for too
"‰
long and has switched itself off.
* Do not place hot pans close to or on the control panel

After-sales service

Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928999
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
16
Action
Check the household fuse for the appliance. Check whether there is a power
cut by trying other electronic appliances.
Dry the controls or remove the object.
Switch the appliance off and back on again after about 30 seconds using
either the household fuse or the circuit breaker in the fuse box. Contact the
after-sales service if this appears on the display again.
Lower the cooking sensor. Once the fault message has cleared, you can
cook without the sensor cooking system. Call the after-sales service.
Wait until the electronics have cooled down sufficiently. Then touch a control
for the hotplate.*
Move the pot to one side and pop out the cooking sensor.
cooking sensor has cooled sufficiently and the display has been acknowl-
edged by touching a control.
Wait until the electronics have cooled down sufficiently. Then touch any con-
trol.*
Acknowledge the fault message by touching a control. You can cook without
the sensor frying system. Call the after-sales service.
You can switch the hotplate back on again immediately.
goes out if the
"„