Troubleshooting - US Robotics USR5660A Quick Installation Manual

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Step 2: Finish removing the modem from the computer.
CAUTION: To avoid the risk of electrical shock, make sure your computer and all
peripheral devices are turned off and unplugged. Disconnect all telephone cables from
any existing modems before opening the computer's cover. Touch an unpainted metal
area of your computer's case to ground yourself, which protects your equipment from
electrostatic discharge.
Turn off your computer and all peripheral devices. Unplug your computer and disconnect all
telephone cables from any modems. Remove the computer's cover. Remove the modem from the
PCI expansion slot.

Troubleshooting

If you have any difficulty with your modem, first make sure that it was
installed correctly.
1. Make sure that your modem is physically installed correctly in your computer. With your
computer turned off, you will need to press the modem in firmly so that it is seated properly
in its slot. When the modem is installed correctly, you will no longer see any part of the gold
edge. See Step 1 in this guide for complete instructions. If your modem still does not work,
turn off your computer, remove the modem, and reinstall it in another PCI slot.
2. Next, make sure that the drivers have been installed correctly. Follow the instructions for
your operating system:
Windows 95/98/Me
Click Windows Start, Settings, and then Control Panel. Double-click the System icon. Click the
the Device Manager tab. Click to expand HSFMODEM. You should see U.S. Robotics V.92 PCI
Faxmodem Enumerator listed. Click to expand Modem or Modems. You should see U.S. Robotics
V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not
listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting
category in this guide, "My computer isn't recognizing my modem," or uninstall your modem and
reinstall it.
Windows 2000
Click Windows Start, Settings, and then Control Panel. Double-click System. Click the Hardware
tab and then the Device Manager button. Click to expand Modems. You should see U.S. Robotics
V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not
listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting
category in this guide, "My computer isn't recognizing my modem," or uninstall your modem and
reinstall it.
Windows XP
Click Windows Start and then Control Panel. Double-click System. If you do not see the System
icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the
window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.
You should see U.S. Robotics V.92 PCI Faxmodem listed. This means that the installation was a
success. If your modem is not listed, shut down and restart your computer. If it is still not listed,
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