Yealink W60 Series Instructions Manual
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Also See for W60 Series:
- Manual to using (16 pages) ,
- User manual (4 pages) ,
- Setup instructions (4 pages)
Related Manuals for Yealink W60 Series
Summary of Contents for Yealink W60 Series
- Page 1 Yealink W60 Series Fuze for Yealink Handle Calls This module is best viewed as ‘fit to page’ via Google Chrome or Microsoft Edge. Click Start to begin. Start...
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Page 2: Handle Calls
Call Options After getting comfortable with the layout of the Yealink W60 Series device, getting to know how to handle phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls, as well as a few additional call options. -
Page 3: Placing Calls
Placing Calls Calls can be placed with one of the following methods: • Press the Speakerphone key • Select Intercom from the main menu to display all internally registered handset names After each method, enter the number via the keypad and press , or the key. - Page 4 Placing Calls Practice Upon entering Felipe’s extension, the call can be placed. Click on-screen to select one of the appropriate keys to place the call and continue. Copyright 2021, Fuze...
- Page 5 Holding and Muting While on the call with Felipe, the call duration and destination will be displayed on the LCD screen for the active call. During the call, Felipe asks a question that must be approved by a supervisor. Place the call on hold to receive approval.
- Page 6 Holding and Muting • Highlight Hold using • Press the soft key Copyright 2021, Fuze...
- Page 7 Holding and Muting The LCD display screen will show that Felipe’s call has been placed on hold. Once approval has been granted, to return to the call: • Press the Resume soft key Copyright 2021, Fuze...
- Page 8 Holding and Muting While on the call with Felipe there is background noise in the office that may be distracting. The Yealink device may be muted to reduce background noise. Use the button to Mute and Unmute the device. The LCD screen will indicate mute status.
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Page 9: Ending Calls
Ending Calls Upon completion of the call: • Press the Copyright 2021, Fuze... -
Page 10: Answering Incoming Calls
Answering Incoming Calls When receiving an incoming call, the caller ID will be displayed on the LCD screen. The call from Felipe may be answered with one of the following methods: • Press the • Press the Accept soft key •... - Page 11 Answering Additional Incoming Calls While on the call with Felipe, another call from Martina comes through. The caller ID is displayed on the LCD screen. To answer Martina’s call and place Felipe on hold, press the Accept soft key. Copyright 2021, Fuze...
- Page 12 Transfer Calls Unattended Upon answering Martina’s call, it is determined her call should be transferred to a colleague. To transfer Martina and return to Felipe’s call without interruption: • Press the TRAN While performing a transfer the caller will be placed on hold Copyright 2021, Fuze...
- Page 13 Transfer Calls Unattended • Enter the number to transfer the call to • Press the Transfer soft key to complete the transfer With an unattended transfer, the original caller ID will pass through to the person receiving the transferred call. Next Copyright 2021, Fuze...
- Page 14 Transfer Calls Attended Alternatively, to speak with the receiving line before transferring: • Press the TRAN While performing a transfer the caller will be placed on hold Copyright 2021, Fuze...
- Page 15 Transfer Calls Attended • Enter the number to transfer the call to, then press • When the receiving party answers, confirm the transfer verbally • Press the Transfer soft key to complete the transfer Caller ID follows the call through to the person to which the call is being transferred •...
- Page 16 Resume Your Call Martina has been successfully transferred to a co- worker. To resume the call with Felipe: • Press the Resume soft key Copyright 2021, Fuze...
- Page 17 Ending Calls After returning to the call with Felipe and completing the conversation, press to end the call. Copyright 2021, Fuze...
- Page 18 Silence Incoming Calls Shortly after returning from lunch, another incoming call is displayed on the LCD screen. While unable to field the call immediately, the device may be silenced. To silence incoming calls: • During an incoming call, press the Silence soft key to silence the ringer...
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Page 19: Rejecting Incoming Calls
Rejecting Incoming Calls After a few seconds, it is realized the call will not be able to be answered. However, any questions will be able to be fielded shortly. To reject an incoming call: • Press the Rejected calls are sent directly to voicemail and will be displayed in History accessed from the Idle Screen Display. -
Page 20: Viewing Call History
Viewing Call History Once some time frees up, Martina can be called back. The device allows numbers to be redialed from the call history: • To view missed, received, placed, or forwarded calls, press the History soft key Copyright 2021, Fuze... - Page 21 Viewing Call History Once in the call history, locate Martina’s extension. • Use the keys on the phone to toggle between the type of call • Use the keys to highlight the desired number • Press the key to redial the highlighted number •...
- Page 22 Knowledge Check An ungraded knowledge check will be presented to determine understanding of this module. Click Next to begin the knowledge check. Knowledge Handle Calls Check Next Copyright 2021, Fuze...
- Page 23 Knowledge Check 1 of 4 While busy at work, the device displays an incoming call from Felipe. It is determined that Felipe’s call can not be fielded right now. Click the key that will reject the call. Copyright 2021, Fuze...
- Page 24 Knowledge Check 1 of 4 That is correct! to reject a call. Rejected calls will be displayed in History, accessed from the Idle Screen Display. Next Copyright 2021, Fuze...
- Page 25 Knowledge Check 1 of 4 Sorry, that is incorrect. to reject a call. Rejected calls will be displayed in History, accessed from the Idle Screen Display. Retry Next Copyright 2021, Fuze...
- Page 26 Knowledge Check 2 of 4 While fielding a call from David, he needs to be transferred to a colleague for further assistance. During the transfer, the receiving party is notified why David is calling before the transfer completes. This is known as which type of transfer? Attended Unattended...
- Page 27 Knowledge Check 2 of 4 That is correct! Speaking to the receiving line before transferring is known as an Attended Transfer. This will place the original caller on hold and allow you to speak with the receiving line. Next Copyright 2021, Fuze...
- Page 28 Knowledge Check 2 of 4 Sorry, that is incorrect. Speaking to the receiving line before transferring is known as an Attended Transfer. This will place the original caller on hold and allow you to speak with the receiving line. Retry Next Copyright 2021, Fuze...
- Page 29 Knowledge Check 3 of 4 True or False. Upon answering an additional call, the original call will be terminated. True False Copyright 2021, Fuze...
- Page 30 Knowledge Check 3 of 4 That is correct! Upon answering an additional call, the original call will be placed on Hold. Next Copyright 2021, Fuze...
- Page 31 Knowledge Check 3 of 4 Sorry, that is incorrect. Upon answering an additional call, the original call will be placed on Hold. Retry Next Copyright 2021, Fuze...
- Page 32 Knowledge Check 4 of 4 Click on-screen to select the key that will end the current call. Copyright 2021, Fuze...
- Page 33 Knowledge Check 4 of 4 That is correct! to end a call or hang-up the handset. Next Copyright 2021, Fuze...
- Page 34 Knowledge Check 4 of 4 Sorry, that is incorrect. to end a call or hang-up the handset. Retry Next Copyright 2021, Fuze...
- Page 35 Handling Calls Complete Handling calls on the Yealink W60 Series is now complete. Click a section title to review that section or click Restart to review this module. Knowledge Handle Calls Check Restart Copyright 2021, Fuze...