Mounting Dream MD2381 Troubleshooting Manual

Full-motion wall mount

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Trouble-shooting Manual

(Full-motion Wall Mount)

This manual applies to full-motion wall mounts, including MD2381, MD2383,

MD2393-MX, MD2411-MX, MD2411-S, MD2413-KT, MD2413-MX, MD2413-S,

MD2418-MX, MD2465, MD2653, MD2656 and mounts in same design.

Please refer to this manual when encountering installation issues. Since it's

general solution, if cannot help or for defective product, please contact us with

more details of issues (TV parameters, VESA hole/mounting hole, pictures

highly recommended).

Mount shown here is indicative only. If there is any inconsistency between the

image and the actual product you received, the actual product will govern.

Table of Contents

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Page 1 Trouble-shooting Manual (Full-motion Wall Mount) This manual applies to full-motion wall mounts, including MD2381, MD2383, MD2393-MX, MD2411-MX, MD2411-S, MD2413-KT, MD2413-MX, MD2413-S, MD2418-MX, MD2465, MD2653, MD2656 and mounts in same design. Please refer to this manual when encountering installation issues. Since it's...
Page 2 Full-motion wall mount Case Solution 1 Cables blocked by mount/brackets Add spacers between bracket and TV back, plug in cable first and hang TV then Spacer Solution 2 If above solution cannot help, please contact us with information (TV back pictures, VESA, TV weigh) for best solution.
Page 3 Full-motion wall mount Case Solution 1 TV keeps tilting For MD2393-MX: Fasten the screw opposite Follow the instruction to make sure to the handle handle operation is correct Handle Allen key For MD2413-MX: Fasten two bolts in the rear plate with Allen key Allen key Allen key Solution 2...
Page 4 Full-motion wall mount Case Solution Lag bolt is difficult to screw into stud. If lag bolt is damaged, please contact customer service for new lag bolt to replace. And follow the installation instruction to ensure: 1. Pre-drill the pilot holes to required length. 2.

Md2383 Md2393-mxMd2411-mxMd2411-sMd2413-ktMd2413-mx ... Show all