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Trouble-shooting Manual
(Full-motion Wall Mount)
This manual applies to full-motion wall mounts, including MD2198, MD2285-XL,
MD2295, MD2295-M, MD2296, MD2296-24, MD2296-M, MD2298, MD2298-XL,
MD2377, MD2377-KT, MD2378, MD2379, MD2380, MD2380-24, MD2380-24K,
MD2501, MD2617, MD2618, MD2658 and mounts in same design.
Please refer to this manual when encountering installation issues. Since it's
general solution, if cannot help or for defective product, please contact us with
more details of issues (TV parameters, VESA hole/mounting hole, pictures
highly recommended).
Mount shown here is indicative only. If there is any inconsistency between the
image and the actual product you received, the actual product will govern.
C1
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Table of Contents
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Summary of Contents for Mounting Dream MD2198
- Page 1 Trouble-shooting Manual (Full-motion Wall Mount) This manual applies to full-motion wall mounts, including MD2198, MD2285-XL, MD2295, MD2295-M, MD2296, MD2296-24, MD2296-M, MD2298, MD2298-XL, MD2377, MD2377-KT, MD2378, MD2379, MD2380, MD2380-24, MD2380-24K, MD2501, MD2617, MD2618, MD2658 and mounts in same design. Please refer to this manual when encountering installation issues. Since it's...
- Page 2 Full-motion wall mount Case Solution 1 Cables blocked by mount/brackets Add spacers between bracket and TV back, plug in cable first and hang TV then Spacer Solution 2 If VESA less than mount's max line, please move bracket away from the cables. Solution 3 If above solutions cannot help, please contact us with information (TV back pictures, VESA, TV weigh)
- Page 3 Solution 2 Check if the tv plate is level. If tv plate not level, adjust it to level. For MD2198, MD2285-LA, MD2285-LB, MD2285-XL, MD2298: Use Allen key (provided in box) to loosen two leveling bolts in the rear TV plate, hold the TV to adjust to level, and fasten leveling bolts tightly Leveling ±3°...
- Page 4 Full-motion wall mount Solution 1 Case Apply lubricant to the arm's joint. Arm is stiff to move Case Solution Lag bolt is difficult to screw into stud. If lag bolt is damaged, please contact customer service for new lag bolt to replace. And follow the installation instruction to ensure: 1.
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