CAMBRIONIX PDSync-4 User Manual
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CAMBRIONIX PDSync-4 User Manual

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PDSync-C4
User Manual
© 2023-12 Cambrionix Ltd. All rights reserved.
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Summary of Contents for CAMBRIONIX PDSync-4

  • Page 1 PDSync-C4 User Manual © 2023-12 Cambrionix Ltd. All rights reserved.

  • Page 2: Table Of Contents

    5.2.4 Communication Interface and Protocol 5.3. Scalability 5.4. Managing Ports & Your PDSync-C4 5.4.1 Port Modes 5.4.2 Switching port modes 5.4.3 Charging Profiles 5.4.4 Firmware 6. Software 6.0.1 Installing Software 6.0.2 Cambrionix Connect 6.0.3 Cambrionix Hub API PDSync-C4 Page 1 of 43...
  • Page 3 7.4. Port Specifications 7.5. Drawings 7.6. Product Label 7.7. Hub Architecture 8. Troubleshooting 8.1. Common troubleshooting tips 8.2. Logging through Cambrionix Connect 8.3. Hardware Failure 8.4. Device connection 8.5. Hub connection issues 8.6. Using with a headless system 8.7. Software troubleshooting 9.

  • Page 4: Your Pdsync-C4 At A Glance

    60W of charging power to each of its 4 Type-C ports, allowing mobile devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable charging and data transfer while monitoring important port and device information.

  • Page 5: Safety

    3. Safety This user manual is for informational purposes only, it contains information for the start-up and operation of this product. Note: the contents and the product described are subject to change without notice. To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard.

  • Page 6: Pictograms

    Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.

  • Page 7: Power Supply

    CAUTION Damage to your product may occur Do not bend or compress any part of the product. 3.5. Power supply This section describes the safety precautions you must follow when using the external power supply. CAUTION An electric shock or personal injury may occur Do not use a damaged power cord or plug, or a loose power socket.

  • Page 8: Cleaning Your Pdsync-C4

    CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range.
  • Page 9 Ensure that the product is switched off and the power cord is removed from the product. Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result Wipe the product with a clean, dry and soft cloth.

  • Page 10: Getting Started

    Product Specifications. These can be ordered from the reseller or solution partner you purchased your PDSync-C4 from, or from Cambrionix directly. To find one of our partners local to you please visit www.cambrionix.com/partners where you can learn about the local vendors and distributors that can assist you and find their contact information.

  • Page 11: Connecting To A Host

    100 – 250 VAC mains power outlet and switch the hub on using the small power switch located adjacent to the power input connector on the hub. When the device is switched on, a red LED next to the power input will be illuminated. The hub is now ready to charge attached devices. Periodic inspections should be made to power supply cables and any USB cables for any signs of damage.

  • Page 12: Registration

    4.8. Registration You may register your product at www.cambrionix.com/product-registration 4.9. Help and Support FAQs and help can be found on the Help page here www.cambrionix.com/help_pages/help.

  • Page 13: Using Your Pdsync-C4

    In this section, you can find information using your hub in charge or sync application. You can also find information on managing your hub, changing port modes, connecting multiple hubs to one host and using Cambrionix Software. 5.0.1 Port LED States Your PDSync-C4 has inbuilt LEDs used to show the state of the ports, devices and the power state.

  • Page 14: Data Transfer

    If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix Hub API and software is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™...
  • Page 15 downloaded from www.ftdichip.com. The VCP drivers are required. For Linux® or Mac computers, the default OS drivers should be used. The default communications settings are as below, ANSI terminal emulation should be selected. Communication setting Value Number of bits per second (baud) 115200 Number of data bits Parity...

  • Page 16: Scalability

    For more information on endpoints, connecting multiple devices and calculating how many devices you can connect to your host system please see our technical note on endpoints. https://downloads.cambrionix.com/documentation/en/Technical-note-endpoint.pdf Each USB device will use a different amount of endpoints and therefore a different amount of endpoint memory.

  • Page 17: Managing Ports & Your Pdsync-C4

    C4 more information can be found in the Cambrionix Connect section under Internal hub  settings. This can be done through Cambrionix Connect, the CLI or by connecting to the hub via the API. 5.4.1 Port Modes Sync Turn specific ports or the whole hub to sync mode...
  • Page 18 To update the firmware, first, go to the firmware section of Cambrionix Connect. Here you can see the available Firmware versions to install to the hub. The current firmware version on the hub is displayed in the firmware section alongside the hub's name.
  • Page 19 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements PDSync-C4 Page 18 of 43...

  • Page 20: Software

    PDSync-C4 directly, There are different channels for both our Cambrionix Connect application and the API. The channels are Beta and Release. We would recommend using the release version of both the API  and Cambrionix Connect.
  • Page 21 PDSync-C4. You can navigate to the Internal hub settings  by opening Cambrionix Connect and selecting the hub you want to connect to. Once you have chosen the connected hub, navigate to the below icon on the top right of the screen from Cambrionix Connect Figure 6.1...

  • Page 22: Cambrionix Hub Api

    6.0.3 Cambrionix Hub API The Cambrionix Hub API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api...

  • Page 23: Removing Software

    Figure 6.2 By default Cambrionix Connect will check for updates regularly or, if you prefer, you can change to a manual update selection. You can also select which version of the software you would like to use between the Beta or Release options. You can also select historic versions of the API and Cambrionix Connect to install.

  • Page 24: Command Line Instructions (Cli)

    Examples include PuTTy, Serial, ZTerm, and Minicom. If you would like more information, please look at our more in-depth information here: www.cambrionix.com/cli Two example commands can be seen below, you can use these commands to check hub information and health.

  • Page 25: Product Specifications

    7. Product Specifications 7.1. Features PDS-C4Features USB Downstream Port Features 19-inch Rack Mountable Configurable enumeration delay Dedicated control port USB BC 1.2 Support Fan Assisted Cooling USB Type−C Rev 1.3 Support Selective upstream port USB Power Delivery 2.0 Support Internal Temperature Monitoring USB Power Delivery 3.0 Support Indicator LED Independent Hi-Speed Enable and Disable...

  • Page 26: Power Specifications

    PDS-C4 Properties Number of USB3 Type-A Upstream Fuse Type Ports Number of USB3 Type-C Upstream Host Connector Type Type-C Ports Manufacturing Origin Output Power, Max (W) Mass (kg) Part Number Model Number PDS-C4 Number of Thunderbolt 3 Expansion Ports Power Efficiency at maximum load (%) Number of Thunderbolt 3 Upstream Ports Number of USB Control Ports...
  • Page 27 PDS-C4 Power Input Properties AC Power Input Properties Voltage, Vsupply (V) Operating Current @ 230VAC (A) Voltage Measurement Rate (Hz) Operating Voltage, Vsupply (VAC) Voltage Measurement Accuracy, Vsupply (%FSR) Power, Psupply (W) Under Voltage Threshold (VAC) Power, no devices attached (W) Over Voltage Threshold (VAC) Table 7-7 Voltage Measurement Resolution, Vsupply...

  • Page 28: Port Specifications

    *-V is connected to AC input ground. 7.4. Port Specifications USB Downstream Port Properties Short Circuit Detection Time (ms) Vbus Output Current, CDP Mode (A) Short Circuit Response Time (ųs) Vbus Output Current, DCP Mode (A) Vbus Output Current, SDP Mode (A) USB D Logic Low Voltage (V) Vbus Output Power (W) USB D Logic High Voltage (V)

  • Page 29: Drawings

    7.5. Drawings Figure 7.1 Figure 7.2 7.6. Product Label The following label can be found on the PDSync-C4. This is where you can find the information such as the part number, Power Input Pin configuration and Logos for Compliance and Standards applicable to the PDS-C4 For more information please see the Compliance and Standards...

  • Page 30: Hub Architecture

    Figure 7.3 7.7. Hub Architecture Below is a diagram of the internal architecture for the PDSync-C4. Description This is the external physical port number This is present if this component is connected to an internal hub, if it is present the number represents the port number on the internal Table 7-16 Background Description...
  • Page 31 Figure 7.4 PDSync-C4 Page 30 of 43...

  • Page 32: Troubleshooting

    8. Troubleshooting If you experience any issues with your PDSync-C4; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.

  • Page 33: Hardware Failure

    Using Linux the logs will default to the below location /var/log/cambrionix 8.3. Hardware Failure If the Hardware fails, the LEDs can flash in a pattern to determine the type of failure. If no LEDs are on the downstream ports, this will be the red power LED flashing in a pattern.

  • Page 34: Hub Connection Issues

            if you have more than 1 Android attached Unknown devices Sometimes, within Cambrionix Connect and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.

  • Page 35: Using With A Headless System

    If you are using a headless system with no GUI,  then and you require to enable logging for support issues, you can use the following command to create the logging cfg file manually: echo*=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg Then after re-producing the problem, you can zip the logs from the folder /var/log/cambrionix You may delete the file below when you are finished with it.
  • Page 36 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix Hub API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.

  • Page 37: Returns And Damaged Products

    9.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.

  • Page 38: Compliance And Standards

    10. Compliance and Standards The PDSync-C4 has secured official certification in strict compliance with established industry standards that are widely recognized. Below, you will find information relating to these certifications: FCC Declaration of Conformity Declaration of RoHS Compliance CE Declaration of Conformity UL Certification Waste Electrical and Electronic Equipment (WEEE)

  • Page 39: Eu Rohs Compliance

    Electrical and electronic components containing lead in a glass or ceramic other than 7c-1 dielectric ceramic in capacitors (piezoelectronic devices) or in a glass or ceramic matrix compound. You can access and download the complete EU RoHS Declaration of Conformity by following the provided link: https://downloads.cambrionix.com/documentation/en/PDS-C4-EU-RoHS-DOC.pdf PDSync-C4 Page 38 of 43...

  • Page 40: Waste Electrical And Electronic Equipment (Weee)

    August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". PDSync-C4 Page 39 of 43...
  • Page 41 Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 42 Cambrionix Patents Application Number Title Link Grant Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
  • Page 43 Application Number Title Link Grant Number MOD IT MM 29/735,479 MOD IT 6077256 6077256 6077256 MOD IT STACK 6077257 6077257 6077257 MOD IT STACK 081a4b9c69eb 202012312 202012312 MOD IT STACK 29/735,475 D936,000 MOD IT DS  LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602...
  • Page 44 Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf PDSync-C4 Page 43 of 43...
  • Page 45 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755520 www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2023-12 Cambrionix Ltd. All rights reserved.

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