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troubleshooting and
information codes
When your washing machine malfunctions, you may see an information code on the display. If that
happens, check this table and try the suggested solution before calling Customer Service.
CODE SYMBOL
dE
4E
5E
UE
cE/3E
For any codes not listed above, or if the suggested solution doesn't fix the problem, call your Samsung
Service Centre or local Samsung dealer.
calibrating your washing
machine
Samsung washing machine detects the laundry weight automatically. For more accurate weight detection,
please run Calibration Mode after the installation. Calibration mode is done by following the steps below.
1. Remove laundry or any contents in the machine and turn off the machine.
2. Press the Temp button and Delay End button simultaneously, and press the Power button
in addition. Then the machine turns on.
3. Press the Start button to activate "Calibration Mode".
4. The drum rotates clockwise and counterclockwise approximately for 3 minutes.
5. When "Calibration Mode" is finished, "End(En)" appears on the display, and the machine
automatically turns off. The washing machine is now ready for use.
34_ troubleshooting and information codes
SOLUTION
Close the door.
Make sure the source water tap is turned on.
Check the water pressure.
Clean the debris filter.
Make sure the drainage hose is installed correctly.
The laundry load is unbalanced. Redistribute the load. If only one item
of clothing needs washing, such as a bathrobe or pair of jeans, the
final spin result might be unsatisfactory and an "UE" error message
will be shown in the display window.
Call the after-sales service.
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