Dualit Pod Machine Instruction Manual & Guarantee page 17

TROUBLESHOOTING
IMPORTANT NOTICE: Product failure due to the build up of limescale is not
covered by guarantee - descale regularly.
TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL INFO@DUALIT.COM
+
WITH YOUR MODEL AND SERIAL NUMBERS.
POSSIBLE CAUSE(S)
THE POD MACHINE DOES NOT TURN ON
1. The unit may not be properly
connected to the power supply.
BOTH BUTTONS ILLUMINATE BUT THE MACHINE IS NOT DISPENSING COFFEE
1. The Nozzle could be
blocked.
2. The inserted capsule could
be faulty.
3. The Lever is not fully closed.
4. There could be air trapped in
the pipework.
5. You may have run out of
water.
6. The Water Tank may not be
seated correctly.
MY MACHINE IS MAKING A LOUD NOISE OR HAS STOPPED DISPENSING MID-USE
1. You may have run out of
water (the machine is making
a noise and the Buttons are
flashing).
2. There may be an airlock in
the pipework.
SOLUTION(S)
1.1 Check the plug is in the socket and the switch is turned
on.
1.2 Check and replace the fuse if necessary. Note: in order
to open the plug, remove the label to reveal the screw.
1.3 The machine may be in Standby Mode, which activates
automatically after 15 minutes. In this Mode the Espresso
and Lungo Buttons are not illuminated to conserve energy.
You can exit Standby Mode by pressing any Button.
1. Follow the Cleaning instructions on page 15. If this does
not clear the blockage refer to page 13 to descale your
machine.
2. Wait 5 seconds before opening the Lever, flush the
machine through and then try again with another capsule.
3. Ensure that the Lever is properly closed and the Capsule
Basket is empty.
4. Follow instructions on page 16 to purge and prime the
machine.
5. Remove the Water Tank and fill with fresh water.
6. Position by aligning the connection and pushing down firmly.
Tip: Bubbles rise in the Water Tank when it is correctly seated.
Then push the Water Tank Lid down to cover the Water Tank.
1. Unplug the machine and remove the Water Tank. Refill
with fresh water and then replace the Water Tank.
2. Follow the instructions to purge and prime the machine
on page 16.
17