Shark Ninja IZ103EU Series Instructions Manual page 28

TWO (2) YEAR LIMITED BATTERY GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your "statutory rights"). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give you an additional manufacturer's guarantee of two years
for the battery. These terms and conditions relate to our manufacturer's guarantee only - your statutory rights are
unaffected.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight
through to a Shark® representative.
You'll also find online support at www.sharkclean.eu/register-guarantee
IMPORTANT
• The manufacturer's guarantee covers your battery for 2 years starting on the date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your
guarantee.
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner battery is
guaranteed for a total of one year as standard, one year on registration.
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark's discretion to decide whether to replace or repair)
including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Instructions supplied with your machine.
3. Use of the battery for anything other than normal domestic household purposes.
4. Use of parts not assembled or installed in accordance with the instructions.
5. Use of parts and accessories which are not Shark® spares.
6. Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum.
You'll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.Sharkclean.eu.
Please remember that damage caused by use of non-Shark® spares is not covered under guarantee.
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