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Problem
Can I open the Add
Door at any time?
If a problem persists, contact a local Samsung service centre.
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code
1C
tC2
dC
dC1
LC
Untitled-2 59
• The Add Door can be opened only when the
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
internal temperature becomes high
- If you set the Child Lock for safety reasons
- When the drum wash or drum drying cycle is running that
does not involve additional laundry
Check the water level sensor.
• Power off and power the machine on after 2-3 minutes, and
then try again.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
Check the temperature sensor on the dry air.
• Power off and power the machine on after 2-3 minutes, and
then try again.
The door is open.
• Close the door and press START/PAUSE to resume operation.
Check the door switch.
• Power off and power the machine on after 2-3 minutes, and
then try again.
Check for water leaks.
• Power the machine off and check the drain system for any
leak. Once the leak is solved, power the machine on after 2-3
minutes.
• Depending on the model, the drain system drains water
automatically. The POWER and START/PAUSE buttons may be
disabled during this process.
Action
indicator
Action
English 59
8/8/2017 6:52:28 PM
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